CNet got AOL on the horn to talk about the AOL retention manual we uploaded, but the big triangle didn’t have much to say, except for:

“An AOL representative declined to say whether the manual was legitimate or comment on the matter.”

We know it’s cross-eyed and with facial features askew, but gawd, that’s sooo cold. How could they disown their offspring so out of hand?That manual is going to have difficulty with commitment when it grows up.

“AOL Customer Service Manual Posted To Web?” [Cnet]

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