Explaining Bad Service So Even A Corporate Jackass Can Understand…

Unless distilled into bullet form and supplemented by graphs and matrixes, the average corporate executive can not even being to feel this human emotion called ’empathy’ for their customers.

Tom Farmer knows this. That’s why, after DoubleTree Club Houston gave away his reserved, guaranteed hotel rooms in 2001, Tom thoughtfully prepared a Powerpoint Presentation entitled ‘Yours Is A Very Bad Hotel’ explaining the problem in a fashion that even a corporate weasel could understand.

A truly brilliant exercise in scathing consumerist sarcasm. Thanks to Upgrade Travel for pointing our attention to it.

Yours Is A Very Bad Hotel [Powerpoint Presentation]