Further Musings On The Firing of Sleepy Comcast Tech

Brian’s Comcast Tech, fired. We already reported that, we know. But does anyone besides us feel bad for that poor sleepy tech?

After all, why was he fired? He was fired because, for him to do his job, a prerequisite was the ability to sit around on hold for 90 minutes.

Okay, that’s not the ideal time to count fluffy sheep hovering above the ivory pickets of a dreamtime fence. Granted. But we can’t be the only ones who can easily see how some poor, underpaid tech, forced to spend the vast majority of his day listening to saccharine muzak and the soothing tones of a robot thanking him for his patience, would eventually have zoomed right off to the land of nod.

Comcast (and Brian) seems to think that firing this guy and having a crack ninja Comcast team that only ever gets called out at times of PR crisis fix Brian’s service is a satisfactory solution. But hey, Comcast, you assholes! How about giving this poor slob his job back and, instead, making damn sure that on-field tech support can get through to corporate with speed and efficiency? And hell, while you’re at it, why not invest the millions required to make sure your customers can too?

Edit: Brian just wrote us, basically saying he’d always been against firing the guy, and has, in fact, desperately tried to get Comcast to see sense. Good for Brian! Sorry for the mistake; happily retracted.

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