Dell’s Crazy Shipping Shennanigans Continue

Or, “Dude! You’re never getting a Dell!”

You might remember our previous story, but a recap if you don’t. When Paul over at Wizbang ordered a Dell PC in April, he was told he would get the package imminently. Almost immediately, he received a follow-up email informing him that the shipping date had slipped to May 2nd. On May 2nd, Paul received an email telling him the shipping date had slipped to May 9th. Guess what happened on the 9th? That’s right: shipping slipped to the 16th.

When he called, he was routed to Dell India, where a helpful punjabi informed him that he actually could never get his package, as the product had been discontinued. Even more curiously, he was told that Dell’s system automatically added a week delay to missed ship dates, even for nonexistent products.

But it gets better. When his original blog post came to the attention of a Dell employee, said employee promised to help him get it resolved. The order was cancelled; Paul bought something new.

Guess what he received in his email on the supposed ship date? Subject: Ship date + 7! Thanks to Arthur for the tip!

Why Dell Sucks Today: the Saga Continues [Wizbang]
Previously: Duped by Dell


Edit Your Comment

  1. thrillhouse says:

    Wow – I ordered a Dell (PC and LCD) on 5/3/06 around 11pm. rec’d an email showing the expected ship date as 5/10/06. Ok, no biggie, right? 5pm on 5/5/06 I had boxes on my doorstep. Guess it depends on what you order and where you are…

  2. Special K says:

    in my own experience, dell’s shipping speed has been nothing short of impressive. i’ve ordered 3 laptops and 2 desktops from them, and each one has left their warehouse within 48h of ordering.

  3. Josh Cohen says:

    I’m with the previous two commenters. When I ordered my Dell back in 2004, it arrived almost a full week before it was scheduled. The only problem I ever had was when I had to ship it back for tech support and they sent it back to my old office in Florida, instead of my new office in Georgia.