Target Gets Returns Right

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Dear Consumerist,

Dear Consumerist,

I recently had a great experience at Target. This month they’ve had a giant sale on WB shows on DVD, and I picked up a bunch of stuff. Veronica Mars, a couple of seasons of Gilmour Girls…(Don’t laugh. Straight guys are allowed to watch Gilmour Girls. It’s a well-written, funny family drama. Not to mention it stars two beautiful women.) At any rate, I got home, opened my purchases, and realized I’d made a mistake.

What other mistake could reader Juancho have made? Did Target help him fix it? Or did they mock his absentmindedness and WB addiction? Find out, after the jump…

I got some of the Gilmour Girls sets at Christmastime, so I bought them out of order. I had bought one of the ones I already had, and the wrapper was in my hand.

So, I figured I’d try my luck at a return. Two days later, I went back to Target, went to customer service. Explained my problem, and said that I’d be more than willing to take store credit, I was just going to get the other season set I needed. She looked at the set (I even saved the wrapper), said “Well, it’s pretty obvious that you haven’t even watched this,” and proceeded to give me a gift card. I got the right set and was out the door in less than ten minutes.

I enjoy going to Target, and while I know in many ways it’s no better than Wal-Mart, instances of good customer service like this really set the shopping experience apart.