Dear Consumerist,

I recently had a great experience at Target. This month they’ve had a giant sale on WB shows on DVD, and I picked up a bunch of stuff. Veronica Mars, a couple of seasons of Gilmour Girls…(Don’t laugh. Straight guys are allowed to watch Gilmour Girls. It’s a well-written, funny family drama. Not to mention it stars two beautiful women.) At any rate, I got home, opened my purchases, and realized I’d made a mistake.

What other mistake could reader Juancho have made? Did Target help him fix it? Or did they mock his absentmindedness and WB addiction? Find out, after the jump…

I got some of the Gilmour Girls sets at Christmastime, so I bought them out of order. I had bought one of the ones I already had, and the wrapper was in my hand.

So, I figured I’d try my luck at a return. Two days later, I went back to Target, went to customer service. Explained my problem, and said that I’d be more than willing to take store credit, I was just going to get the other season set I needed. She looked at the set (I even saved the wrapper), said “Well, it’s pretty obvious that you haven’t even watched this,” and proceeded to give me a gift card. I got the right set and was out the door in less than ten minutes.

I enjoy going to Target, and while I know in many ways it’s no better than Wal-Mart, instances of good customer service like this really set the shopping experience apart.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.