Best Buy Fulfills Its Name

Man goes to Best Buy. Buys iPod. Has good experience. Universe implodes.

    I bought my 40GB 3G iPod, the black and white model, when it first came out, and I bought the BestBuy replacement plan with it. A year or so later, the battery died. I brought it into BestBuy, and the Geek Squad guy sent it away and told me he’d call in about a week. He called right on time, I picked it up, and it worked great. Until I got home. That’s when I noticed that Apple, during the battery replacement, had seriously gnarled the white plastic liner around the jack in the bottom of the iPod. I couldn’t plug it in to sync it. I brought it back to BestBuy the next day, mad but not at them, and the Geek Squad guy sympathized. He spoke to his manager, who came over and let me pick up a new 60GB iPod Photo (new at the time) and walk out of the store, no hassles.

    Thought a positive consumer experience might be a nice change of pace.