UPDATE: Time Warner Cable Hoists Customer on its Own Petard

Last week B wrote in about his struggles with Time Warner Cable. His signal was fine until a neighbor got his cable installed.

All the cable hookups in B’s apartment complex are located in a common utility closet. Since the problem started in the closet, that’s where it needed to finish, but Time Warner was adamant that B be home for the job and B was equally adamant that he didn’t need to be.

That B possesses a BS and Masters degrees in electrical engineering and knew exactly what he was talking about only made the icing on the cake that much juicer.

Luckily, there’s gold at the end of this rainbow of nightmares, after the jump…

B writes:

“Case closed. Met a friendly Time Warner tech here this afternoon. Sure enough someone, possibly an outsourced “contractor”, had moved my drop to the end of a lengthy chain of splitters in the utility room while hooking up someone else. Seems that one or more of the splitters was even the wrong type. This rendered mine the weakest connection in the whole building, resulting in my signals going to shit on Thursday. (If the guy originally dispatched to fix it on Sunday had just looked in the utility room when he was here, he could have fixed it then.) Anyway, today’s guy said he configured things in a more balanced way so that everyone will have adequate signal strength. I think he did a good job and hopefully it won’t get moved again. :)”

All you have to do is possess advanced degrees in electrical engineering, ignore them, obey the Time Warner installocrats and your problems will be solved.