My Car is Stuck in a Paper Mountain

G. would like to sell his car but can’t, as the Illinois DMV has lost his title among piles of paperwork and has no interest in finding it.

Does anyone have any suggestions for G.?

Read his letter, after the jump…

G. writes:

    “So, I moved to Illinois this fall to attend grad school, and I had to of course run through the normal routine of changing my registration and getting a new drivers license. At the same time, I was very close to paying off my car from my lender (Capital One). Capital One sent my title to the Illinois Department of Motor Vehicles, where it has since disappeared. I’ve since paid off my car (November) and desire to sell it. I’ve called the Illinois DMV several times, and I always get some lackey who gives me the intimation that my title is essentially lost in stacks and stacks of paperwork. SO, I want to sell my car but can’t, and am being screwed by the Illinois DMV. I’m not sure how to resolve this – but I do want you to know that the Illinois DMV is wretched in terms of customer service.”

UPDATE: Here’s your solution. Apply for a new title. (Thanks, Michael!)


Edit Your Comment

  1. Fairytale of Los Angeles says:

    You want the Secretary of State, G, as they oversee the DMV. This email form is specifically for questions regarding title inquiries.

    If that doesn’t get you anywhere, the Inspector General’s Office exists to “ensure honest, efficient service by Secretary of State employees for the people of Illinois,” and you can contact them directly at the phone numbers and locations listed here. The DMV is not helping you, and you have to right to make them get their shit together. Make sure you get names and employee numbers of the DMV people who *don’t* help you to give your complaint more weight. Good luck.

  2. misskaz says:

    The Illinois Secretary of State/DMV incorrectly entered my address when I first moved here. As a result, I never received my car title in the mail, and never received renewal notices for my registration so I got a ticket for expired plates. Luckily getting that duplicate title wasn’t difficult and I was able to sell my old car without too much trouble.

  3. Das Ubergeek says:

    If all else fails, call your state representative… they’re usually pretty good at cutting through the bullshit.