Empower thyself, consumer. Jonathan writes:

It was brought to my attention that our local county government has someone who deals with complaints about cable television, internet, phone, etc. All in all after contacting this person in government, Comcast got it’s act together. We started hearing from Customer Service Managers, Supervisors among other high level important people. This has gone a long way in having a lot of our Comcast related problems fixed.

Squeaky pussycat gets the tuna fish.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.