‘I Love Baseball but Hate MLB.com’

We’ve received a couple of complaints about MLB.com’s billing service. People like Colleen and ‘Major Steel’ love being able to listen to home or away radio broadcasts of every game, live and archived, for fifteen bucks a season. What they abhor is their credit card being billed three times.

Or being automatically debited for a new subscription after they had already decided not to renew.

When they try to call in and get it resolved, the customer service line is always busy and/or hangs up on them. What’s the deal?

A lot of people over at Ad Pulp have struck out with MLB.com as well.
UPDATE: Deadspin’s got complaints, too.

If these allegations are true, they are illegal billing practices.

If you feel you’ve been victimized by MLB.com, file a complaint with the Beter Business Bureau and the Federal Trade Commission.

Here’s the owner’sa guy who will resolve your billing complaint’s a contact info, not found on their website:

MLB Advanced Media, L.P.
75 Ninth Avenue
5th Floor
New York, New York 10011
jim.gallagher@mlb.com
Phone Number: (212)485-3182