Ask The Consumerists

Julia’s got an eBay protocol question for you:

    “I bought a DVD on eBay…[it] arrived, and though the package was new and unopened, the DVD inside was cracked in half. I asked for my money back and was told I’d have to mail the DVD back at my own expense. That doesn’t seem fair… so I started a Paypal dispute, only to find that Paypal’s own policies say that if the item cost less than $25, you have to send it back to the seller at your own expense.”

Julia thinks it’s wrong for her to have to send it back at her expense. Is she right? What can she do?