More Customers Mocked By Walgreens Pharmacy

Just over two weeks after a woman sued Walgreens for labeling her a “PSYCHO,” two more patients are suing for slanderous remarks attached to their prescription sheets.

Elizabeth Noah, a Palms Beach grammie, began to cry after reading the Drug Utilization Review (DUR) stapled to her bag of anxiety meds.


Erin Cutler, 30, mother of three, sued after seeing her Walgreens DUR labeled her a “bitch.”

“The purpose of the notes field…is to help our patients by entering information related to customer service preferences or insurance,” said Caroline Hively, a Walgreens spokesperson. “Personal or uncomplimentary comments about a patient is a totally inappropriate.”

To date, Walgreens has not apologized to any of the patients, the Sun-Sentinel reports.

“This is the pharmacy that America trusts, that’s their slogan. The trust is gone. It shrunk me down and took away some of the work I’ve put into [managing] my illness,” said Cutler.

Previously: Walgreens Pharmacists Mock You Behind Your Back