More Customers Mocked By Walgreens Pharmacy

Just over two weeks after a woman sued Walgreens for labeling her a “PSYCHO,” two more patients are suing for slanderous remarks attached to their prescription sheets.

Elizabeth Noah, a Palms Beach grammie, began to cry after reading the Drug Utilization Review (DUR) stapled to her bag of anxiety meds.


Erin Cutler, 30, mother of three, sued after seeing her Walgreens DUR labeled her a “bitch.”

“The purpose of the notes field…is to help our patients by entering information related to customer service preferences or insurance,” said Caroline Hively, a Walgreens spokesperson. “Personal or uncomplimentary comments about a patient is a totally inappropriate.”

To date, Walgreens has not apologized to any of the patients, the Sun-Sentinel reports.

“This is the pharmacy that America trusts, that’s their slogan. The trust is gone. It shrunk me down and took away some of the work I’ve put into [managing] my illness,” said Cutler.

Previously: Walgreens Pharmacists Mock You Behind Your Back


Edit Your Comment

  1. RandomHookup says:

    Walgreen spokesperson: Me fail English? Unpossible!

  2. AcidReign says:

    …..I’ve noticed that one can speed up many pharmacists by hand-sharpening a large buck knife in the prescription waiting area. They always say “yes, sir!” too. Wonder what’s on my notes-field?

  3. Bubba Barney says:

    Guess I lucked out. My company’s drug provider makes us get meds via mail for anything that is something you have to continually take.

    I don’t even have to talk to anyone, just refill my Rx online.

    If I do have to get a Rx that’s not continuous, I have to go to King Soopers [also called Queen Soopers because it is in the middle of what used to be a predominantly gay neighborhood]. We even had a tranny as a pharmacist.

  4. Wal-MART, Wal-GREENS, hmmmm….


    Great, now everyone who was insulted will each get one million dollars for their suffering and I still get nothing for waiting 25 minutes to pick up my script. What the hell do I have to do!

    Here’s my quality pledge to Walgreens: pay me the million, and you can call me anything you want. I won’t be offended, I promise.

  5. It is, of course, normal for entertainingly actionable things to be entered in the Notes field by employees of various businesses which have a tendency to attract colourful clientele.

    Examples may be found in the rather famous True Porn Clerk Stories:

  6. OkiMike says:

    Me: Your workers are incompetent and your practices insulting to your customers.

    Walgreen Spokesperson: Look! Over there!

  7. L_Emmerdeur says:

    You know, she may in fact be a bitch.