How Companies Manage to Screw it All Up at the Last Step

The very fine “I Will Teach You to Be Rich” blog has a good entry today on “The Failure of the Last Mile.” The post relates to how companies will spend millions on high-falutin back-end systems, only to have their front desk manned by a surly micro-despot with the compassion and intellect of a pebble.

Check it out: The Failure of the Last Mile [I Will Teach You To Be Rich]

(Of course, one of the best ways to become rich is to namedrop a well-trafficked blog in one of your posts and then tell them about it. Intangibly rich, that is.)