Customer Avoids Murdering Humpy UPS Employee

Dan B writes:

I live on the Upper East Side, land of white glove service, i-bankers, snotty teenagers and private schools. One institution in my neighborhood however stands out for its commitment to shoddy, who-gives-a-crap service, my local UPS Store.

On a recent morning I went in to ship my new digital camera to a Sony repair center in Connecticut. I packaged the camera in the original box with a sticker stating the destination. Our UPS Store employee of the month takes the box and instead of placing it on the counter while he enters the destination into the computer, uses his hips to keep the box safely wedged between his body and the counter while he occasionally glances downward and types the address and weight. While he is dry humping my box and typing he realizes that I left the building number off the address label. Initially I am unconvinced and assure him that I copied the information directly from the Sony repair paperwork. I ask for the package back to double check the address. He says that he is going to send it anyway, and assures me that it will come back, undeliverable. He keeps talking about how it’s going to come back until I am finally able to persuade him to give it back to me so I can open the box up and access the repair paperwork inside. Grudgingly, he slides it across the counter. I ask for a scissor to open the box. At this point I am presented with an 8″ kitchen knife with which to open my box. After not deciding to turn the knife on myself or our friendly UPS store employee, I pry out the paperwork which reveals that he is indeed correct. I am conciliatory, after all there’s a knife on the table, he shrugs and says “I knew it,” and prints me a receipt.

I already wrote a letter to UPS informing them that while I’ve never had a problem with their company I will happily take my package to the copy shop down the block where I can choose from a host of their competitors.


Edit Your Comment

  1. YMMV RADIO says:

    Someone working at a UPS store is not a UPS employee. UPS would have nothing to say about it. But this is to be expected from a consumer who would waste money at a UPS store – which goes along with the fact you live on the UES.

  2. Nougat says:

    Sounds like he could have told you that you were wrong more politely, but you know, you were wrong. UPS always has seemed a bit trashier to me than FedEx.

    Also, do they call it a scissor rather than scissors in the upper east side? I was wondering what you were going to do with half a pair of scissors.

  3. Papercutninja says:

    Why didn’t you just return the “new” Sony digital camera?
    Go with USPS, they’re just as rude, but much cheaper.

  4. oldsmobuick says:

    i had to send something from the UPS store by union square on 14th st. and the guy there was so confrontational i couldn’t believe it! i didn’t have my box sealed so i bought a roll of $6 clear tape (he refused to let me use his) and when i started to seal the box, he threw me out of the store, demanding that i seal the box on the sidewalk! even though nobody else was in the store, he said it was “policy” so that the counter didn’t get crowded. he was actually YELLING at me!

    my solution? pay the extre cab fare to go to the REAL UPS building at the west end of houston street (at greenwich). they always seem to be good-natured there (at the sending counter i mean). the people at the receiving counter are always nasty. the building is actually pretty close to the Houston St. stop on the 1 train.