It only takes one “dick” to tear us all apart. Case in point: This drama-packed thread detailing one customer’s horrid experiences with web hosting company TextDrive. Here’s the dick in question, posted by TextDrive President and COO Jason Hoffman, in a thread where a person was complaining about server uptime:
There’s really just one rule at textdrive, and that’s at every level, and that is Don’t be an asshole. Some rephrase it as Don’t be a dick. It’s not really about awe, or being uptight, or being chill, it’s simply about being a dick.
I don’t think it’s necessary at any level. It’s really no different then yelling “fat fuck” at a fat person on a treadmill.
That, friends, is how you talk to customers. (Before you .zip up their account and cancel them, like Hoffman did to the customer who was complaining.)
If you’d like to waste entirely too much time reading the whole saga like we did, start at the bottom of this category page and move up. The original complain in the TextDrive forum was locked, but you can download a copy from Kickflop.net.
Update: A dissent! A story about Jeff [Shtuff.us]