Southwest Airlines uses its “Bags Fly Free” policy of not charging passengers for their first two checked bags to set itself apart from all its competitors who have begun charging these fees in recent years. A recently released study claims this no-fee practice may actually be hurting the airline, though other data raises questions about this conclusion.
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tracking the impact
Does Southwest’s “Bags Fly Free” Policy Hurt On-Time Performance?
By 8.24.16
