It hasn’t exactly been a great year for Samsung: The company’s vice chairman was indicted, arrested, and then sentenced to five years in prison in connection to a massive South Korean bribery case, then there were the Galaxy Note 7 and washing machine explosion debacles. Now the CEO of the tech giant’s electronics division is heading for the door amid what he calls an “unprecedented crisis” within the company. [More]
galaxy note 7
Samsung To Sell, Rent Refurbished Recalled Galaxy Note 7 Smartphones — But Not In The U.S.
By 3.27.17 — Updated: 3.28.17
Samsung has millions of recalled Note 7 smartphones sitting around gathering dust (and hopefully not exploding), and now the company says it may sell refurbished versions of the device (which, again, hopefully won’t explode), but that it won’t be selling these recycled products in the U.S. [More]
Report: Samsung Adding Sony To Lineup Of Battery Suppliers For Galaxy S8
By 2.17.17
Remember that problem Samsung had with lithium-ion batteries exploding in its Galaxy Note7 devices? Sure you do: They were all (eventually) recalled due to their propensity to burst into flame. In an effort to prevent such a debacle from happening again, Samsung is reportedly throwing a third battery supplier into the mix. [More]
CPSC: Risk of Fire Is Real, And We Really Need To Modernize The Standards For Lithium-Ion Batteries
By 1.24.17
You’re probably within the explosion radius of at least once device containing a rechargeable lithium-ion battery right now, maybe even holding it on your lap or close to your face. Elliot Kaye, chairman of the U.S. Consumer Product Safety Commission, wants to make sure that all of the rechargeable devices in your life are safer and less likely to burst into flames than they are now. [More]
Report: Battery Size Likely Led To Samsung Galaxy Note 7 Issues
By 1.20.17
There will be answers: Samsung is set to reveal Monday the findings of an investigation into why the recalled Galaxy Note 7 smartphone has the tendency to catch fire or explode, with the cause centered on the device’s battery. [More]
Verizon Sending All Non-Emergency Calls Made On Recalled Note 7s To Customer Service
By 1.18.17
Even though Verizon recently pushed out a software update that deliberately disables the recalled Samsung Galaxy Note 7, the company says thousands of subscribers continue to use their potentially dangerous devices. Now Verizon is deploying another tactic to block these Note 7 owners from using their phone — rerouting all non-emergency calls to customer service. [More]
Samsung Investigation Finds Battery Was Likely Main Cause Of Galaxy Note 7 Debacle
By 1.16.17
Five months after Samsung’s Galaxy Note 7 debacle began, the tech company is preparing to put the whole exploding phone thing in the past, starting with an inquiry into why the devices unexpectedly caught fire or began to smoke. [More]
Samsung To World: We’re Super Duper Sorry About That Whole Exploding Phone Thing
By 11.8.16
Samsung has a problem: a lot of their stuff has been in the headlines lately for exploding. Between the months-long Galaxy Note 7 debacle, and the much more recent washing machine recall, the premium tech company is quickly getting a bad reputation for going boom. So Samsung’s trying to get out in front of it, promising the U.S. and the world that it’s so, so sorry and won’t do it again. [More]
Samsung Banning Galaxy Note 7 Devices From Connecting To Networks In New Zealand
By 11.4.16
If you haven’t already turned in your potentially explosive, recalled Samsung Galaxy Note 7, now is the time: Samsung plans to disconnect the phones from cellular networks — at least in New Zealand. [More]
South Korean Customers Sue Samsung Over Galaxy Note 7
By 10.25.16
It took less than a week for attorneys in a class action suit against Samsung in South Korea to round up 500 customers interested in demanding compensation from the company after their experience with the Galaxy Note 7 recall. Public opinion has turned against Samsung in its home country as well as in the rest of the world, leading to the worst crisis in company history. [More]
The Inside Story Of How Samsung Botched The Galaxy Note 7 Recall
By 10.24.16
One important decision by Samsung executives turned the Galaxy Note 7 from a big but manageable product defect to a brand-destroying disaster. Reports from all over the world were coming in of Galaxy Note 7 fires, along with pressure from mobile carriers and from customers to do something about it. Yet the company didn’t know exactly what was causing the batteries to explode. [More]
Samsung Tries To Move Past Galaxy Note 7 Debacle With Discounts On Note 8 In South Korea
By 10.24.16
Samsung may have discontinued the Galaxy Note 7 smartphone earlier this month after a massive recall linked to reports that the devices had the tendency to overheat and explode, but that doesn’t mean the tech company is ready to throw in the towel on the entire Galaxy Note line. In fact, a new report suggests the company is still planning a new version of the devices and offering customers in South Korea a discount if they stick around. [More]
Senator Wants To Know What’s Up With Samsung’s Lithium-Ion Batteries
By 10.19.16
While Samsung says it tested the batteries used in its now recalled and defunct Galaxy Note 7 devices before putting them in consumers’ hands, there are still plenty of unanswered questions related to how such a dangerous problem — exploding phones — could have gone unnoticed. [More]
Galaxy Note 7 Owners Sue Samsung After Being Left Without Phones For Weeks
By 10.18.16
Before any official recall was announced, Samsung offered replacement devices or refunds to owners of potentially explosive Galaxy Note 7 phones, but some customers maintain that the company still left them hanging without a smartphone for too long. [More]
Samsung Setting Up Note 7 Exchange Booths At Airports Around The World
By 10.18.16
You’re walking toward airport security when suddenly, you remember that you haven’t exchanged your recalled Samsung Galaxy Note 7 — and you aren’t allowed to bring it on your flight due to a new federal ban prohibiting the devices on all planes, lest they catch fire. What’s a traveler to do? [More]
Samsung Did Test Galaxy Note 7 Batteries Before Selling Phones, But Only In-House
By 10.17.16 — Updated: 10.18.16
As we all know by now, the Samsung Galaxy Note 7 phone has a pretty big design flaw in it that makes the batteries extra-flammable. The phone is totally recalled and permanently off the market now, an expensive debacle for Samsung. But how, one might wonder, does a flaw that big actually escape notice during testing? Was there even testing? [More]
Samsung’s Galaxy Note 7 Debacle Will Likely Cost Company $3B
By 10.14.16 — Updated: 11.1.16
Surprise! All the trouble Samsung has had with its Galaxy Note 7 — the non-recall, the official recall, scrapping the production of the devices, and finally, the recall of replacement phones — is going to hit the company where it hurts: right in the piggy bank. [More]
