UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees - Consumerist Comments

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

twophrasebark — Fri, 16 May 2008 23:01:49 EDT

I have contacted FedEx corporate before and found them very responsive. On the other hand, I find rank-and-file FedEx employees to be getting worse and worse in terms of customer service.

twophrasebark

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

planetdaddy — Fri, 16 May 2008 22:20:20 EDT

Some motherf*cker would have been apologizing out of the second mouth I punched into the side of their head.

planetdaddy

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

BlackFlag55 — Fri, 16 May 2008 15:01:12 EDT

I'm betting that an entire generation is coming into the work force who have no effing idea that their fracking language skills are deplorable to the point of being effing unhirable.

The stuff I hear in town from out of the mouths of babes is stuff my drill sergeant would have popped me in the kisser for.

BlackFlag55

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

benh57 — Fri, 16 May 2008 14:21:44 EDT

one time swearing at a customer should be enough to get her canned.

benh57

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

Breach — Fri, 16 May 2008 13:48:14 EDT

50? Im guessing the bad publicity sparks them to actually change this.

Breach

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

Pixelantes Anonymous — Fri, 16 May 2008 12:58:44 EDT

Awesome! The ***holes at the Maspeth customer service counter need to be spanked by corporate HQ, for sure.

Pixelantes Anonymous

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

kathyl — Fri, 16 May 2008 12:58:27 EDT

Yeah, I gotta call bullshit on the "existing" investigation. That's just something they say to make it sound like they were on the ball and you were just the unfortunate recipient of their poor treatment because you were unlucky enough to encounter them while the investigation was still "ongoing".

How long does it take to investigate whether your employees are swearing at people? (Send in one mystery shopper and you know.) How long does it take to read the existing verbiage on the door tags to see if it incorporates the proof of address constraint that you already have displayed at your pickup location? About five minutes.

Yeah, that was all BS. They only started "investigating" when someone at Fedex corporate saw the story on the 'net.

kathyl

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

heavylee-again — Fri, 16 May 2008 12:07:44 EDT

@Superawesomerad: Right, cuz they'd have no reason to lie about whether an investigation had been in progress yet or not.

heavylee-again

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

Superawesomerad — Fri, 16 May 2008 11:28:21 EDT

@nursetim: Exactly. "He informed me ... that there is an existing investigation regarding not only my complaint but at least 50 other similar issues with this branch..."

Reading comprehension, people.

Superawesomerad

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

ViperBorg — Fri, 16 May 2008 11:07:10 EDT

@SnickerDoodle: @ARPRINCE: Seconded.

ViperBorg

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

nursetim — Fri, 16 May 2008 10:21:33 EDT

Maybe the caffeine hasn't kicked in yet, but when I read Matt's comments, it looked like there was an investigation already going on at that location.

nursetim

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

ARPRINCE — Fri, 16 May 2008 09:49:35 EDT

@SnickerDoodle: EXACTLY!

ARPRINCE

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

Nighthawke — Fri, 16 May 2008 09:31:45 EDT

I'll bet that the complaints were turned into numerical stats and were buried in the mountains of reports they have to sift through. It takes one complaint placed by a human to get those stats pulled, parsed and some fact-finding. I hope the clown gets what he so rightly deserves.

Nighthawke

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

BoomerFive — Fri, 16 May 2008 09:30:02 EDT

This isn't "heartwarming" at all to me. It shows me that FedEx still doesn't care until it's a public issue. How many other branches have 50+ complaints against them with nothing being done I wonder?

BoomerFive

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

SnickerDoodle — Fri, 16 May 2008 09:26:05 EDT

It took 50 comments to corporate and 1 comment on The Consumerist.

See a pattern?

SnickerDoodle

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

DudleyValdorf — Fri, 16 May 2008 09:21:54 EDT

That location is the absolute worst. I've had several surprise Fed Ex packages delivered to my address in Queens via that branch. Typically I work from home and am able to accept the packages. But if I am not around that day and the sender has not chosen to leave the package without signature, I'm screwed. Fed Ex refuses to work with me by re-sending the package on a date that I am able to accept it. They insist that I go to their location to pick it up - despite the fact that I have a job that typically works me 16 hours per day, lack a car and their branch is virtually completely inaccessible by public transportation. What am I supposed to do, shell out fifty bucks on a cab ride to pick up what might only be a Disney screener of Dan In Real Life?

DudleyValdorf

UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees

heavylee-again — Fri, 16 May 2008 09:19:50 EDT

So, FedEx, it takes 51 complaints of customers being abused by a location for you investigate? Fifty complaints isn't quite enough to investigate?

heavylee-again