Kudos to newegg.com!

neosoul

TTFK

ZenNootrac

If I were running newegg, I would also make the customer happy by paying a (valid) rebate that the manufacturer didn't pay, then simply deduct it from the invoices when paying the manufacturer for their product.

Paranoid2000

JoeVet

Serpephone

This case is just another example (in addition to my own experiences) of why I will avail myself of your services whenever possible.

I regularly build PCs for friends and family, and I always have them buy their parts from Newegg.
Also, I myself am quite an computer component junkie, so I buy a lot for myself as well.

I'm planning to buy both a laptop and an expensive TV in the very near future... Reading this today cemented Newegg as the vendor that I will be purchasing from.

If only I could convince my employer's purchasing department to switch over to Newegg!! *sigh*

Monster Rain

My second-favorite retailer is probably Fry's, for certain things that you wouldn't want to wait for, or would be expensive to get from NewEgg (like a new office chair and nubless plastic chairmat to protect a wood floor...)

Recently I bought an eVGA video card from the Egg, and when May rolled around, the rebate form link changed to the new form. I was kind of miffed as to why a "previous month's rebate form" link was not available, but after chatting with a CSR for about 40 seconds, she came back with a direct link to the PDF I needed fairly quickly.

Go NewEgg!

farker

Lastly and most recently, the CPU I purchased dropped in price by 40 dollars 2 days after I bought it. I figured it wouldn't hurt to ask if I could get the difference credited to my account. Unfor. they couldn't but they offered a 20 dollar credit from their company. I declined. Why?

Well I'm literally so happy with dealing with NE that I would rather them keep the cash in return for the continued customer service.

Note to newegg: Always stay humble, never get too big you forget whats really important. You've done a fabulous job to date.

simplegreen

Thank you all so much for your kind posts, we appreciate it greatly! Be sure we will do everything possible to make every customers shopping experience a great one :) And if for some reason you had an issue, we will work round the clock to make sure that issue is taken care of accordingly.

Sincerely,

Newegg Support

Newegg_Support

Hurrah! I'm glad to see their virtues paraded on Consumerist. Lots of other companies can surely take lessons on how to provide GOOD customer service. Best Buy, AT&T, Circuit City, Sprint, Verizon, T-Mobile, etc. ... are you listening?

parnote

I had it on Tuesday afternoon. They had the best price on the internets, too. Excellent customer service.

Newegg rocks!

marsneedsrabbits

Metropolis

Knowing that newegg monitors resellerratings.com, I gave them a negative review, expecting a response from them that would solve the problem. As expected, within a day I got a call and an email from a newegg rep, and the problem was immediately corrected; an additional credit was applied to my CC as compensation.

I saved that email address, and any problems I have had with Newegg since then are immediately corrected after sending out an email asking for help. They have paid off on a couple of rebates that never showed up, after I made every effort to contact the rebate center/manufacturer.

I have asked them to match another online price on one or 2 rare occasions when they had a (significantly) higher price, and it was done immediately, and the shipping charges waived as well.

I always check newegg first when ordering computer hardware, but I still check a few other sites for lower prices as well. It's rare that I find a lower price elsewhere.

Paranoid2000

Woofer00

Canoehead

I hereby nominate Newegg.

highmodulus

heintzer

Tigerdirect even has the balls to run their "3rd-party" rebate processing site from the same IP as their main sales page.

Very shady deal coming from southern florida

dottat1

Pray that they don't go public. I'm sure that if they were ever to do so, it would signal the end of their great customer service. Eventually some bean counter would decide that the way to better profits is higher prices and cheaper, bot-based customer service. They would start advertising what great customer service they have, at the same time cut back on payroll and offshoreing jobs.
Wow, where did that cynicism come from?

Landru

Geekybiker

I put Newegg is the same category as Costco. A company I don't mind giving my money to.

fumducket

BeastMD

ichiban1081

coren

coren

Been buying lots (over $10K worth) of stuff from them since 2000. Used to use other online retailers to save a few bucks on one part or another. In every case, it always turned out better to order directly from NewEgg even if it was a couple dollars more.

Their excellent customer service, unparalleled speedy delivery and untainted reviews of items that allow me to make a truly informed decision take the cake every time.

As in this post, NewEgg has always done their best to make things right. The original complainer probably should have tried a little harder before posting the anti-NewEgg sentiment to Consumerist.

dugn

catcherintheeye

The only order issue I ever had was when they had some major warehouse issue, but they worked their butt off to make it right, and gave us credits to make us happy.

thefezman

I never bothered going back.

davere

mike

On a side note: Here's a tour of their facilities..

[www.anandtech.com]

LatherRinseRepeat

Pro-Pain

Throtex

I sometimes cannot fathom why people simply allow companies to walk on them and continue to give them money. even if they are the only gig in town, anything can be found online and a long enough campaign can bring any company to its knees. Remember folks we are the power, we have the money, they want it. MAKE THEM EARN IT!!

Newegg once again proves why they are the best

KevinReyn

rainmkr

Dirtnaps

orielbean

Exactly. And you're right, I can't think of the last time price made me buy electronics elsewhere. Usually the things I order elsewhere are specialty items that Newegg just plain doesn't carry.

beavis88

William Mize

aphex242

selectman

I talked to NewEgg customer service and they initially said it was past 30 days, but told them what the company that makes the ram said and they immediately, with no further question, issued a RMA for full refund. NewEgg is awesome.

limiter

If you're reading this, Newegg beancounters/policymakers, keep up the good customer service. It's earning you money.

RandoX

NoWin

DismalScience

highmodulus

aixwiz

Stories like this are why you are the ONLY online retailer that gets my electronics dollar.

Echodork

nrich239

beavis88

We cheer and applaud the kind of service that would have been delivered routinely in the ancient times of good customer service.

Because in today's world of global corporatization, this type of service has now become the exception, hurrah for those merchants who still get it.

I vote with my dollars and New Egg is my electronics store of choice.

SkokieGuy

They've invested in the customer base first. Everything else comes second.

John Whorfin

Was this NewEgg's rebate or a third party's rebate that NewEgg decided to go ahead and cover?

mantari

ChipMcDougal

Skiffer