MadgePolites

JulesWinnfield

"problem with quality of goods and/or services"

This does not apply for any other chargeback type...

strwnderer

SayAhh

tedyc03

I've been a BofA customer for over 5 years now... Not a SINGLE problem with them.

exkon

trujunglist

Chris Walters

TBT

Buran

44 in a Row

Chris Walters

Geekybiker

On the other hand, with the banking industry the way it is, maybe we're one short step from banks adhering to the word of the law, rather than the spirit.

bwcbwc

I agree in principle, but honestly, this article reads as if this is a policy unique to Bank of America. Yes, it's technically true on its face, but calling it out as a Bank of America issue, and saying that the letter-writer "discovered" this as if it was a brand-new clause invented by Bank of America to "kill the chargeback", is definitely misleading.

44 in a Row

Buran

On the other hand, it's not as if the article reflects that... and if the site editors aren't aware, can we really fault lowly plebes such as ourselves?

44 in a Row

Buran

You know what they say about the word "assume".

Buran

"...apparently excepting King Georce the Second..."

Wormfather

I do appriciate you attention to this matter however.

Have a great weekend!

Wormfather

Now I'm going to have to check up on the purchase insurance. I'd start using it now, but I have a promotinal APR on my balance transfer and I am paying that bad boy off before I charge anything else.

theblackdog

But, I can't find anything about chargebacks or disputes. I'm sure USAA will cover anything just because they can, agreement or not, except in case of declaration of war I guess.

chrisjames

From a person who used to accept there card at my business, (not anymore, and i laughed when people try to use them) i can assure you that they are...and as a person who made the mistake of buying one of there gift cards for, i can assure you once again that they do indeed suck

roadapples

Buran

camman68

nequam

Good riddance...

axiomatic

This is a very misleading post and should be removed or at least corrected ASAP.

RagingBoehner

Avoid these "banks" at all costs.

aikoto

I am too. In all seriousness, this is practically never enforced; your AmEx, or even the specific BOA credit card referenced in this article, will still almost certainly let you file a chargeback. But it's federal law, and it's included in the agreement.

44 in a Row

(1) General rule. When a person who honors a credit card fails to resolve satisfactorily a dispute as to property or services purchased with the credit card in a consumer credit transaction, the cardholder may assert against the card issuer all claims (other than tort claims) and defenses arising out of the transaction and relating to the failure to resolve the dispute. The cardholder may withhold payment up to the amount of credit outstanding for the property or services that gave rise to the dispute and any finance or other charges imposed on that amount.

44 in a Row

Isn't this about additional warranties?

RagingBoehner

roadapples

...the disputed transaction occurred in the same state as the cardholder's current designated address

Uh... so if I buy something online, from in my house, is that where the transaction occurs?

Hawkins

Special Rule for Credit Card Purchases
If you have a problem with the quality of goods or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods and services. You have this protection only when the purchase price was more than $50 and the purchase was made in your home state or within 100 miles of your mailing address. (If we own or operate the merchant, or if we mailed you the advertisement for the goods or services, all purchases are covered regardless of the amount or location of purchase.)

RagingBoehner

sir_eccles

I hate Chase...but the reward program is better than any other CC out there so I live with it.

My wife mailed in a payment the day before it was due; they posted it the day after it was due and charged us interest + late fee. I complained, the CS rep wouldn't credit the amount. I escalated and the 'supervisor' said the same thing. I told them that according to California law (where I live) the postmark date on the payment is considered to be the date the payment is received. She responded with they're a Delaware corp and that payment is processed in Illinois. I said, fine, I'll just cancel the card after the next bill. A week later I get a letter from Chase; the charges have been reversed and there was an apology in there. I guess the $60 in charges they'd get one time was a lot less than the merchant fees they get for the $1500/mo I put on the card.

Starfury

Dobernala

12 Code of Federal Regulations §§ 226.12(c)

(3) Limitations. The rights stated in paragraphs (c)(1) and (2) of this section apply only if:

(i) The cardholder has made a good faith attempt to resolve the dispute with the person honoring the credit card; and

(ii) The amount of credit extended to obtain the property or services that result in the assertion of the claim or defense by the cardholder exceeds $50, and the disputed transaction occurred in the same state as the cardholder's current designated address or, if not within the same state, within 100 miles from that address.26

44 in a Row

Then I read the fine print's fine print and found out that even though that was the bank's policy they couldn't enforce it because it was contrary to Visa's.

tande

44 in a Row

RagingBoehner

My Amex and USAA cards both have the same verbiage as the OP's card

RagingBoehner

It is my experience that credit card issuers never invoke this provision, instead allowing chargebacks through even if they do not strictly conform to this provision.

AlexJP

Serpephone

jwarner132

Viscious circle, it's hard for some people to break free and get out.

Wormfather

Dobernala

timmus

snazz

Yes, every post about BoA, every time. They've earned it.

Wormfather