<![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator - Consumerist Comments]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator - Consumerist Comments]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @Franklin Comes Alive!: Agreed. My current supervisor bought one of the first Neptunes. The first time I've ever seen an extended warranty pay for itself twice over in repairs.

MaytagRepairman

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @friendlynerd:
Hoover was already screwed up before Maytag bought them. I was shocked to learn from family working in customer support at the time that when Maytag bought Hoover they had no serial or lot numbers on their vacuum cleaners. It made recalls and returns a complete nightmare.


MaytagRepairman

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> Wonder if this $6,000 fridge keeps food cooler than their $1,000 model...

For $6,000 it better be ordering my food automatically!

fumducket

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> Six grand for a fridge? Wow.

I imagine these same people have a roll of twenties by the toilet.

WraithSama

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> Good thing SubZero has good service -- they're somewhat trouble-prone. Part of it comes from having two entirely separate refrigeration systems, so almost twice the parts to break compared to a regular fridge. Nice fridges 'though. They've also gotten a bit better in recent years.

FLConsumer

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> Who pays $6K for a fridge???!?

soapdish

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @Ash78: Srsly. The slickdealer in me would have got it for two ;-)

missdona

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @friendlynerd: Really...my parent's Hoover that they bought eight years ago is still working great. We must have gotten lucky.

theblackdog

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @Nighthawke: In my family, we've had poor quality with Subzero and only mediocre customer service. Consumers Reports has rated them as having a high frequency of repairs for year. I assumed the only reason anyone bought them was because you could get them "built in" with custom cabinet panels and such. For many years, they were the only game in town.

SkokieGuy

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> six grands for a refridgerator!!?? That thing better have 2 bedrooms!

nutrigm

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @Greeper:
SubZero's are the top of the line in both Residental and Commercial. They ARE expensive, but you get top quality products and service. They know they got the top notch and are not going to let go.

Nighthawke

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> Another company Maytag gutted: Hoover.

They've taken an amazing Ohio company and turned their products into the same old disposable crap, not worth bothering to fix.

Meanwhile, my 1970s and 80s Hoovers continue to do their duty with a minimum of attention.

friendlynerd

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @theblackdog: Amen.

I smell a business opportunity.

KarmaChameleon

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @KarmaChameleon: And he has to be naked!

theblackdog

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> I didn't know Whirlpool bought Maytag.. interesting.

Well, when I worked there, we were told that the top of the line appliances had special warranties that covered food loss, and a few visual defects, save for scratches on stainless steel units.

The leaking should have been covered, and the warranty should have paid for the floors as well.

Sounds like the customer service teams have let this one through the cracks. But then again, a lot has changed since 2002.

Scuba Steve

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @Umbirago: Elliot Spitzer found something to screw for $6000.00. I think the refrigerator is the better value at that price point.

thirdbase

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> I've bought 2 Maytag/Whirlpool appliances in my life. The first one is a Maytag washer that has been repaired 3 times in the 2 years I've owned it. The other is a Whirlpool dishwasher that I learned could burn my house down if I used a rinse aid (thanks Consumerist!)

If only Toyota made home appliances.

backbroken

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @SkokieGuy: Not sure which is more insulting.

backbroken

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @Ash78: LOL, seriously. For six grand that thing had better come with my own chef and assistant to buy and cook the food for me. And that chef had better look like Viggo Mortensen.

KarmaChameleon

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @diddy0071: I'm not German. Perhaps you mean to call me a douche?

SkokieGuy

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> Contrast: I bought an 8-year-old, but unopened SubZero from a Hotel/Condo that discoverewd it as surplus in its garage. (Paid 1800 bucks in 2007). Had a minor issue and called SubZero, who activated their 7-year warranty as of MY date of purchase, gave me detailed, thorough troubleshooting guidance, and offered to send a technician out the next morning for free. No lie. I was building a vacation house at the time and paid full price for a SubZero based on that experience.

Greeper

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @SkokieGuy: IMO, even if the floor was damaged (which I'm not saying isn't possible) if I were him, I would be at least glad at this time to just get the faulty fridge replaced. I say take what you can get, and not sound like a deutch.

diddy0071

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @SkokieGuy: Agreed. I remember an old adage my pops used to spout off all the time. "Son," he say, "If you don't ask, you don't get." That adage still works, but you can't just ask anymore, you have to plead, beg, blog, send massive email carpet bombs and just about jump throw fiery hops to get just a notice.

Why can't these companies see that we want to buy their products, but we also want the superior customer service that comes with them. The type of service that businesses used to give, for free! Back in the good old days.

Asvetic

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @eightfifteen:

If Whirlpool took a crap on it, then Maytag was already pissing all over themselves before the acquisition. Ask anyone (i.e. me) who owned the early front-loading Neptune washers.

Franklin Comes Alive!

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> Of course, the sad part is that these PR people are probably going to spend more time trying to do damage control, than anyone at the company will spend trying to actually improve their service organization :(

scoobydoo

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> @whatdoyoucare:

I'm from Iowa too. Saddest thing is that Maytag had spent years building up it's good reputation for quality, and Whirlpool quickly took a crap on it.

eightfifteen

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> This is truly the saddest fridge picture ever.

LikeYourFace

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> The Consumerist in me is like "right on!"

The Fatwalleter in me is like "SIX GRAND?!"

Ash78

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> If you can't drive it, fly it, live in it or fuck it, it's not worth $6,000, Ron.

Also I would expect it "to" work, just as I would expect someone "to" edit copy. Jeez Louise.

umbriago

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> I read the original post and I'm underwhelmed by Maytag / Whirpool, etc. reply. The parent's son had to fight on their behalf from the other side of the world. After an multiple attempt to repair a known defect, his parents are simply getting a replacement fridge of equal value.

What about the water damage to the custom wood floor?

What about the lack of responsiveness to a repeat problem caused by a known defect?

What about the fact that they paid SIX frigging thousand dollars for a fridge? That is a top of line premium price point and I would expect kid glove treatment, perhaps even dedicated customer service lines, the appliance equivalent of tier 2 or 3 tech support.

This is certainly a legit use of a EECB. How sad that we all have to work this hard to simply get a merchant to follow through on their basic and contractually obligated commitments.

SkokieGuy

]]> <![CDATA[EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator]]> I like the quote about taking care of all of its customers or quit acquiring new companies, too. I live in Iowa were Maytag was originally from. After Whirlpool bought out Maytag the first thing they did was close the plant here and outsource everything to Mexico. :(

whatdoyoucare

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