SolidSnake1118

SolidSnake1118

I went ahead and researched a bit on this for the OP. When I called Fedex at (800) 463-3339‎, I demanded to know the name of the district manager for that location. She wouldn't give me that but she did say the store manager's name was Kenneth Troy, and if you call the number above during normal busines hours and ask to speak specifically to the customer advocate team, they will escalate for you and get this resolved. Give it a shot and post what happens.

Consumer007

I'm very glad to hear that, what are the naysayers going to say now? Anyone with that door tag could have had it 'resent to 'your' place of employment' and not actually live at your address, oh the horrors of those sly FedEx thieves! //sarcasm.

Lucky225

Jay Slatkin

I have to say that it was very comforting to know that my story was heard and acted on in a way that every customer should be treated on a daily basis.

NardaThriller: If i was a 'transient loser' would i be living in New York taking cabs?? Or having a brand new phone sent to me?? Nah, i dont think so. Please, do everyone a favor on this site and block it from your web browser so that no one else has to hear you.

Thank You :)

mattinqueens

That having been said, it sounds like this particular location is lacking in the customer service department and needs a boot to the rear from HQ. Sorry to hear you had a bad experience.

Freebooter Fox

my online pharmacy shipped my insulin syringes and meds [which i had ALMOST RUN OUT OF due to a pharmacy paperwork delay] and i absolutely had to have them that day because it was a friday and they were closed for the weekend, by which time i would be out of medication.

i was at work, 35 miles from home and checked the tracking records online to make sure my package was delivered but it showed they declined to deliver it, due to signature [never required before?] and had taken it back to the hub, which was fortunately only 10 miles from work.

luckily for me, i printed that page out and took it with me.
when i got to the hub after work, half an hour before they closed, they couldn't find my package by by name in the computer and said they wouldn't go look for it manually because they were almost closed.

so i went to my car and got the tracking page. when i went back in the desk was unmanned and i had to call several times before someone came to help me.

i provided the page, she looked it up in the computer and said 'yep, it's here' and went to look. ten minutes later she said she couldn't find it and went to get help.

5 minutes before they closed someone realized it was the BIG box that i could actually see from the lobby, next to the doorway of the back room, sitting on the floor because it wouldn't fit on their shelf

i NEVER go to pick up a package now without documentation that it's there, i'm me, and i am prepared to camp out to get my box!

at least the folks at DHL weren't rude to me, just a little less than bright

catastrophegirl

Charred

Order information below:

Shipping Information:

Street No. and Street Name: 3480 Jurupa Ave
Apt., Suite, Room, etc: HOLD FOR PICKUP
City: Ontario
State: CA
Zip Code: 91761
Country US
Shipment Carrier: DHL
Delivery Method: DHL Ground (shipment originated in US)

Lucky225

Yes, I've heard of AVS(Address Verification System). I hardly see how it is relates to this particular person's problem. He proved it's his address by the door tag, He proved it was HIS by his name and ID. In any event there are several problems with your analysis. I used to live in a private community that did not accept packages from FEDEX/UPS, and would be held for pickup at the FedEx location, so yes, the person should be able to pick up at their FedEx location if they can prove that the package is addressed to them. There is a signature, you still have to sign at the fedex location, and they've seen your ID, so they know the rightful addressee has received the package. As far as USPS, was making a comparison, that yes, all that needs to be on a package is your name to identify it as YOUR package. I hardly doubt John Smith from New York is going to take a flight to California to pick up your iphone that he has know knowledge of in the first place. And finally, as for AVS, I have added UPS and Fedex as shipping addresses to my credit card. Most card issuers will allow you to add 2 or 3 shipping addresses in addition to your billing address, that doesn't mean you actually live there.

Lucky225

What you are proposing is that the customer (or possible thief) be able to receive their package other than the address they specified on their order and the shipping label.

"If FedEx shows up and I'm actually there, they don't need me to prove to them that I live there. What if I broke into the person's house because I knew they were receiving a new iPhone, drugged them, and received the package?"

If the package requires a signature, the thief would need to sign. In that case, the rightful owner can file a police complaint for being drugged/robbed and then work with FedEx or the merchant to get refund or replacement.

If the package is left at the door, anyone can take it. So it doesn't require the thief to break in and drug the owner.

As far as the USPS, so what? Since an expensive gadget like the iPhone is not sent via a letter.

Edge23

And by the way, that's how General Delivery works with the Postal Service, someone sends you a letter to:

Your Name
General Delivery
City, State ZIP+9999

You go to the post office, wait in line, show your ID and say General Delivery, and they hand you the letter, they don't ask for proof that 'General Delivery' is your address, they know why you're there.

As well as fedex, I have my packages shipped to:

My Name
FedEx Main Hub
My City, State, Zip

Never had any problem or have them ask me to prove that their main hub is 'my' address.

Lucky225

Your tone isn't much better than the FedEx employees'. Relax, dude.

MMD

Um, I'm assuming that you're using a clever tool called 'rhetoric' when you say "Why even list addresses on the packages?"

My point wasn't that you could just slap Teve Torbes on a box and throw it out the window and it would magically find its way to me via the FedEx fairies.

My POINT is that if my name is on a package, it shouldn't matter (and doesn't matter! not just shouldn't!) if the address is 1234 Any Street or 1600 Pennsylvania Avenue or 555 FedEx Blows Donkey Lane.

The package is CLEARLY mine, as is evidenced by my name being on it, and I am clearly me, as evidenced by the fact that I can present my photo ID, so the hangup is with the bullshit policy that FedEx has. I shouldn't have to prove to FedEx where I live if the package has my name on it and I can prove that I am who I say that I am.

Let's try it another way so that you can understand:

If FedEx shows up and I'm actually there, they don't need me to prove to them that I live there. What if I broke into the person's house because I knew they were receiving a new iPhone, drugged them, and received the package?

Sounds absurd, no? No more absurd than a guy who cruises neighborhoods scouring for Delivery Notices and then forges fake IDs with pictures and names but not addresses to pick up undelivered packages.

That is nonsense.

tevetorbes

Can we all just agree that Best Buy sucks and get back to our regularly scheduled programming?

tevetorbes

Yes, it doesn't mater where you have the product shipped to but you just must be there to receive it.

Items are shipped to a person AND and address. Not just a person. If your point was valid, then why even list addresses on packages? Why not just list a name, city and have FedEx track people down and hand deliver it to them? That is nonsense.

Edge23

Also if the door tag doesn't have the name on it(as others have pointed out), how would they know what name to put on the fake ID? Certainly they'ed know the address as that's where they stole the tag from. Seems like the name would DEFINATELY be more important.

Lucky225

It seems rather ridiculous to me. If someone steals a door tag they know the address and can make a utility bill in photoshop, but I highly doubt they'ed go to the lengths of manufacturing a fake ID to pick up a package unless they actually KNEW what was in the package.

Lucky225

Edge23

It's not about consumer convenience but about security. When you purchase something online to pick it up in the store, the store requires photo id and the credit card used to buy it. Thus limiting pickup to only the person who bought it. I wanted to buy a gift for someone and have them pick it up at the store to avoid shipping costs. No can do.

I don't know where some people live but here in the Washington, DC area, we have crime and people actually steal things. I hate all these extra security practices too but at least I understand why they are necessary and don't cry every time I encounter one.

Lambasted

Instead of accusing others for being "shills for FedEx" how about you actually make a rational argument?

Calling someone a shill for having a different viewpoint does not make your nonsense any more logical.

A photo ID with no address is meaningless.

Many times packages are shipped to an address, not a person.

Edge23

I have to disagree with you, big difference between WHO and WHERE. The package was properly addressed to the OP. The OP showed ID showing that he was the person addressed. The fact that it was mailed to an address he didn't have "proof of" (besides the fact that he was holding the door tag for that particular ADDRESS!) should have no bearing. But if you are NOT the person the package is addressed to that is totally reasonable for refusal, but this is why good use of 'Care of' or c/o your room mate's name on the package would have took care of that problem. I've used a service Called General Delivery in the past, where mail is mailed directly to your post office with no address whatsoever, tons of people get mail for general delivery, but only letters with YOUR name on it will be given to you with YOUR ID. The fact that he was proved he was the addressee and had physical evidence that he was indeed at that address(the door tag), should have been enough to suffice.

Lucky225

@bms: Where do I begin?

UPS:
Makes me wait all day for a delivery that will be likely be rescheduled.

Shows up only to put a note on my door and make a quick getaway without delivering my package despite the fact that I am home.

Lambasted

metaled

"I spoke to an operator after i returned home and they stated that there was no reason they couldn't have given me the package, and that there is no existing contract between companies and FedEx that states such policies."

standard practice doesn't mean it's policy, as stated by the operator, that was not policy. Thanks for a laugh,
love, everyone.

Uriel

If my name is Teve Torbes, and I have a package shipped to me, Teve Torbes, which, incidentally, if you have ever been shipped a package you realize that it goes TO A PHYSICAL PERSON and NOT A PLACE, then why in the FRICK do I need to prove what my address is?

Case in point: I have a ticket for package addressed to Teve Torbes that Carrier01 has left on my doorstep- I have an ID that says I'm Teve Torbes. It doesn't matter if I had it shipped to my downtown apartment or the FRIGGING TAJ MAHAL, I'm Teve Torbes and I'm here to get my package.

I'll spell it out for you people who aren't getting it:

It shouldn't matter where I had it shipped (my home, my business, the McDonald's on the corner, etc). It was shipped to ME. Now I am here with my ID that says that I am ME.

End. Of. Story.

tevetorbes

I'm amazed by people like you who essentially act as unpaid shills for the companies criticized here. What do you get out of this?

To everyone who keeps posting that this is a reasonable security measure, note that someone would have to BOTH:

- Rip off the door tag, and
- Have a fake ID in the name of the resident

Given how easy it would be to dummy up a utility bill compared with making a fake ID, it's clear that this policy adds no security whatsoever.

salguod_senrab

enm4r

True.

But the person would have steal a tag, create a fake ID and create a fake utility bill.

Or he could just fake a driver's license with the right name and address.

Edge23

DeanCodrus

Cliff_Donner

Well said.

I ship products using UPS and do mark that a signature is required. If UPS chooses to leave it without a signature and it is stolen, UPS will be liable.

Now FedEx has chosen to not leave cellphone packages at all. They make leave other packages, even if the shipper requested a signature. That is a liability FedEx has chosen to take.

Edge23

radio1

The requirement of a real, live signature upon delivery is based on the agreement between Fedex and the cellphone company. I've been told this by my cellphone company, every time I order a cellphone, that someone must absolutely, positively be home to sign for it, no exceptions. And indeed, for some reasons, cellphones seem to be the ONLY thing that Fedex WON'T leave at the door without a signature -- they are forever leaving all my other packages unsigned for, even though a signature was 'required'.

And from what I've seen, requiring proof-of-address when going to pick up a package at Fedex is just standard practice -- they even have a friggin' sign on their wall to back them up. hey have the same sign on the wall where I pick up my packages. That part has nothing to do with the cellphone companies, and if the Fedex rep said it did, they were mistaken.

They also have a sign on the door at my favorite restaurant that says "No Shoes - No Shirt - No Service." If I try to walk in barefoot and topless, I don't have much grounds to complain if they send me packing, do I? I might even halfway expect them to be rude to me for being such a clueless yutz. I certainly don't have any grounds for crying to The Consumerist if they don't let me in.

I don't know how this could be any clearer. He ordered a cellphone -- signature required -- then wasn't home to sign for it. He went to pick it up -- proof-of-address was required -- and he didn't have it.

I know it's called the Consumerist. It's just that sometimes consumers are the ones that are stupid.

ralphie99

I don't think it's to extreme. When I moved to Texas with my wife we didn't even have an address at first, we were living from hotel to hotel, and my mom shipped packages to her mom's house, where we weren't living. I simply use a Private Mail Box now where I can accept FedEx, UPS, mail, and even freight, but I don't think it's such a stretch of the imagination for someone to ship something to somewhere they don't live or have proof that the address is in some way connected to them.

Lucky225

@Lucky225: This should be admittedly an extreme example, but the point remains, people have things shipped to a location other than their home address all the time. Fortunately I've foreseen the problem and tried to avoid it, because I know what an issue it can be. If you're having packages sent directly to the Fedex location there should be a provision that you take on liability if they give the package away to someone with proper (potentially fake) ID because they couldn't verify address.

enm4r

EricaKane

Those in small towns/rural areas should thank Fed Ex/UPS for not instituting a national policy on this, because if they did, all these small towns would be forced in demanding proof of address.

Talk about looking a gift horse in the mouth!

EricaKane

The point wasn't so much that I didn't have proof (I understand why they need proof which is why I regret being a jerk), it was more that I tried to rectify the situation a few times and I STILL didn't get my package (bringing something that DID prove I lived there, calling the company and going through the correct channels). I'm not looking for sympathy or anything, I'm just stating an experience I had with these exact people and can agree with Matthew in Queens that they are jerks of the highest caliber.

And yes, I didn't have time to change my license and grab cabs. What's your point? Last time I checked, DMV's are closed at that time, and not only that, I had just moved a little less than a month ago. Even if I did change my address on my license, I doubt I would have received it by then anyway.

avenger339

Thank you, it's refreshing to see someone who actually gets it for once.

Lucky225

Uriel

QUOTE:

"I handed the woman my ID and the Door Tag. I stated that i had a package i needed to pick up. The woman promptly pointed the sign that read, "Customers Must Present Proof of ID and Verification of Address"

HE SHOWED HIS ID, IT JUST DIDN'T HAVE HIS ADDRESS. So what if he shipped to a friend/relative while on vacation and didn't have proof that he lived there, because guess what, HE DIDN'T. Now he can't get his package, when the whole reason he had it shipped there was because that's where he was going to be during that time. I hardly doubt there's some ring of thieves stealing door tags and then wasting material to make a fake ID to pick up random packages in a neighborhood.

Lucky225

melking

I've been asked for a utility bill before. I was going to sign up for a library card and they required a utility bill for proof of residence.

Asking for a utility bill is a bit overkill but not completely unreasonable.

Lambasted

The lesson is to show proof that you live at the address when trying to pick up a package.

Who do you think would have to pay if FedEx gave out the package to someone who didn't show ID and it ended up being the person was a thief?

Edge23

ThunderRoad

As for being offending by the cursing, grow some balls Matthew. The woman was probably sick of having to deal with morons all day long.

Edge23

I believe every word he said in his letter.

Pixelantes Anonymous

I use the shipping information on the box I do have an go online to see what's going on. It shows "delivery refused," which is utter crap - the receptionist said she attempted to have him leave the second box and let me sort it out and he made the unilateral call to take it back.

So I try calling the customer service line. Options: track a package, send a package, find shipping locations, etc. Not one about "Your idiot driver took back a package that he shouldn't have." Eventually after mashing the 0 button, I got through and after explaining the situation got put through to the local office where they redelivered that afternoon.

So it seems every shipping company has its share of asses and boneheads.

SchuylerH

That doesn't excuse rudeness or profanity on the part of Fedex, but other than that, Matthew has absolutely NO grounds for complaint, none.

ralphie99

NardaThriller

The address wasn't my address.. it was literally the address of the Fedex facility it's self. And no, at the time I was living in Arkansas I had no proof of my ACTUAL address (tho I never had anything shipped there anyways) as everything was in the landlord's name, and not a single piece of mail was going to my house at that time. I was being stalked, and the stalker was finding me through utility companies (through a practice known as social engineering), and through USPS change of address forwarding. So I specifically chose that residence since the landlord paid ALL the bills so nothing was in my name for the stalker to find, and I didn't forward any mail to that address or receive anything there, not even my own mother knew where I was living at the time (as they were harassing family members for information.) I was stopped by a cop for speeding coming OUT of the town that was listed on my address, when he asked where I was going I slipped up and said home, which he then noticed I was going in the wrong direction of home and demanded my address, which I refused for fear that it would become public information if I was ticketed with that address. I ended up with a verbal warning to change my address. After looking up the statutes for change of address I noticed that I wasn't required to give my residential address when I move but rather 'an address', so I sent a certified letter to the Dept of Finance(DMV in arkansas) citing the statute and updating them with a PO BOX address. Next time I got stopped I had my scanner on me, sure enough my DL # came back to a PO BOX, and that was all that was listed. It was pretty cool having a place to live without anything linking me to my residence for that year or so I lived there.

Lucky225

Cities. Got one word ... frack.

BlackFlag55

Charred

BlondeGrlz is having a BlondeBoyz!

I have been speed-buzzed by FedEx (the guy knocked on my door and in the 15 seconds it took me to get off the couch he was already on the elevator with my package having left a door tag. Lazy bum.)

I also have put up with DHL, the Taco Bell of Package Delivery (I hope everyone who could take offense to that does) sending my package from the Dell Factory that is 20 minutes from Nashville ACROSS THE STATE TO MEMPHIS and then back to Nashville because they are apparently braindead fuckwits.

So, consumers, what is the option? Its not like you can tell Amazon (or whomever) "Hey, could you like, use FedEx/UPS/DHL because I really hate FedEx/UPS/DHL and would prefer if you didn't use them." And, even if you could, is one really better than the other?

tevetorbes

A military ID or passport, to name a few.

enm4r

EricaKane

LJKelley

stephenjames716

ViperBorg

It's been awhile since college French, but I remember manger means 'to eat'...I'm not a grammar-nazi, but I got a great mental image of oversized chompers behind a FedEx desk.

crapple

BrianU

CityGuySailing

Ditch1852

bms

enm4r

I has about $1500 of computer parts sent to me via Fed Ex. I had initially called to have the packages dropped off at a Fedex location close to me. Of course, when I get home to pick them up, they tell me that they don't accept packages (something that the rep never told me) and I would have to go to Maspeth. Great.

I caught a cab out to Maspeth (there's no subway that goes out that way). My Driver's license is currently my parent's address (I had just moved and I STILL haven't had time to change it), and they refused to give me my parts (and were pretty rude to me when I asked why, they did the same thing to me that they did to Matthew, brushing me off before I was even done talking). I had a bad day and said a few things I shouldn't have, unfortunately. I caught a cab back, and looked for ANYTHING with my name and current address on it, and found a rent envelope with my name on it.

I go back that night, catching ANOTHER cab. I apologize for my earlier actions and try again, this time with my envelope. Unfortunately, that wasn't "good enough" for them, they still refused to let me take the package I go home (yet ANOTHER cab), and take a day off from work the next day to receive the package... only it never comes.

I got a call about 3-4 PM saying that they tried to deliver the package to the original location I went to and they refused the dropoff. This was the next day, AFTER they originally tried. At this point, I figure that maybe Newegg (who I bought the stuff from) can help me. I talk to the CSR (who was very polite and helpful), she calls them and explains my situation to them, and they make a note of it in their file that I should be able to pick up the package.

As I'm flipping through the day's mail, I find that I received a credit card bill with my name and new address on it. It's a good thing too, because when I go back for the 3rd time (ANOTHER cab), they told me that there was no record of the Newegg CSR calling (even though it had happened literally 2 hours before). I finally got my stuff.

Yes, I was not nice in the beginning (and I really do regret it), but the people behind the counter were some of the rudest people that I have ever dealt with. I spent $120 in cab fares total, and wasted quite a bit of time dealing with these people. I'm never going to use FedEx again, I would actually rather use USPS than have to deal with this again.

However, I have another story (not involving me, but what I witnissed) -

I had a friend who shipped something via FedEx, and I volunteered to go with him to pick it up (I knew where the place was). I saw this same exact situation happen to another customer - she didn't realize that she needed an ID that the ID on her license didn't match the address on the package. The next customer was taken before she was done talking.

avenger339

I was sorry I wasted my time, I should have held the packages overnight and returned them to the customers the next day. Then Fedex could explain to them why their packages were sitting on the side of the road.

Fivetop

basilb

EricaKane

am84

The verbal abuse however is inexcusable however.

AT203

DeafChick

heavylee-again

Lucky225

Lucky225

Serpephone

katylostherart

EricaKane

It also sounds like his ID doesn't have his address on it. I'm sure in NYC FedEx has had their share of people taking door tags off doors and trying to claim the packages (I also know you can get a fake ID in about 10 minutes in NYC) - so I don't really blame them for this.

I've picked up tons of packages at FedEx with just a valid ID showing my address. They do match the address, though - that's what they're looking for.

tcp100

And seeing as though they never actually deliver packages here in Chicago but instead just throw the notices up as fast as they can, I've had a good deal of experience with this. The only difference is they've always reminded me on the phone to bring proof of address.

If you want to grip about FedEx, let's talk about packages being signed for by F. Rontdoor…I've had to file claims a handful of times because my packages that required signature verification that I never signed for. Mr. Rontdoor must be living the life with all these stolen packages…

enm4r

johnva

I don't believe him on this. FedEx has never demanded a bill from me. They do ask for ID that has your address on it.

Showing ID is common sense for picking up a package. Anyone can steal the tag form people' doors.

Edge23

johnva

bohemian

EricaKane

They are always very insistent on the phone with a reminder to bring ID with address to the depot.

FedEx has justification for the policy, if you didn't have your address on the ID, without additional proof, I'm not sure how they could verify that you were the intended recipient.

buzzybee

madrigal

mrpenbrook