ps1086

They made me contact Walmart because UPS couldn't do anything about it (WTF?).

Walmart took $25 off the $50 it cost me originally and shipped me a new one.

cametall

And you'rE not using enough.

If you are really desperate, go buy a new one from an Apple Store... Sure, it will cost you a bit more, but at least you'll have it as a gift for mothers day?

sourc3

ninjatales

If our buddy Matt here works in an office, it's possible some intern signed for the packages, and then went about delivering them to people.

Hell, the intern could've been the one to steal the iPod!

I don't think emailing the Steve will get Matt anywhere, but good luck. Insurance claims with a shipper can take several weeks!

farker

Thanks, you've ruined Mother's Day for Consumerist by abusing the EECB.

theblackdog

wideawake

trujunglist

LazloNibble

This should be addressed to Fedex not Apple.

Comms

Uuuuuhhmmmmm... Why would an apple worker steal an refub ipod? Why wouldn't they just use thier (possibly uber) discount and get a new one?

Mykro

Moreover, Steve Jobs has nothing to do with your mom's iPod being stolen. Maybe you should have refused receipt of the package when you saw the seal was broken, or I don't know FILED A CLAIM WITH FEDEX?

Asshat.

wesrubix

nursethalia

00exmachina

That's why CEO/CFO/CTO execs try to hide contact info as much as possible. Its too easy to write a 'fuck you/gimme plz' email because there's no punch factor and its easy to copy/paste.

seamer

I think this proves one thing: FedEx likey iPods.

Took me two months to get the claim paid, so I can see why Matt complained to Apple instead of FedEx since he was in a hurry to get a replacement before Mother's Day. Still, Steve Jobs is overkill. Regular ole Apple customer support should have been fine.

Imaginary_Friend

Don't just sign for stuff with UPS or FedEx without giving the package a quick once-over. In their minds signing for the package equals "I am happy with how you shipped this to me."

edosan

redheadedstepchild

What I need you to do is . . . prove it. Show me the receipt, show me the Fed Ex slip, show me proof that (A) you actually BOUGHT an iPod and that this isn't a scam and (B) that it actually was stolen and not removed from the box by YOU and then reported as stolen."

SomeoneElseNotMe

And if you didn't actually sign for it yourself, does your company have a stock clerk, or someone in charge of receiving deliveries? I'd start there.

Psychodad1961

Psychodad1961

xthexlanternx

camman68

The Count of Monte Fisto

HunterZ

jmschn

If it does happen, Matt, I suggest you run. FedEx will find you, within 24 hours or less.

lincolnparadox

That was before I knew about this website, but not very long ago.

E-Monet

Steve Jobs controls the universe!

He can resolve Matt's problem in a snap!

Just kidding. I think Matt was hoping to bully FedEx with some negative PR. I wouldn't be surprised if he contacted the consumer reporter at his local TV news station too. This story needs the "bad consumer" and "wahmbulance" tags.

LatherRinseRepeat

graffiksguru

WingZero987

Trai_Dep

PatrickIs2Smart

Consumer9

Dear Mom, your son has very poor problem solving skills. Wants everyone to fix things FOR him.

unklegwar

Really, don't abuse knowing his e-mail address. Just because he did one really nice thing for someone doesn't mean he has to do it again. If people keep asking him to replace everything, he's going to get pretty annoyed. Plus, that's no way to run a business.

Go complain FedEx. You're doing no good by telling the wrong guy.

juiceboxonfire

Wreckoner

It seems the OP skipped over the normal channels and went straight for the nuclear option. Which is silly and short sighted.

bonzombiekitty

generalhousewifery

kallawm

ARPRINCE

BUT... has anyone here E-Mailed Steve with general, well thought out and well written suggestions about the Mac software and hardware lineups? If so, have you gotten a response?

I feel like I have much to say to him in regards to that, but I also don't want to piss him off such that if I have another severe problem in the future that needs escalation that he won't bother helping me.

goodcow

metrophage

No, Matt, what you need is for someone to give you a swift boot to the head.

The thief's third grade teacher is more culpable in this than Steve Jobs is.

witeowl

Hopefully FedEx will step up to the plate though.

Part-Time-Viking

FreeMarketGravy

This is the perfect way to numb Jobs and other CEOs to the valid pleas and eecb's from consumers in the future. As soon as I started seeing more of these stories on Consumerist in the recent weeks, I knew this would happen. Thanks for screwing the rest of us over, Matt.

heavylee-again

levenhopper

madrigal

bravo369

backbroken

I agree. And the same with Consumerist. If they post every little thing, no one will take the Consumerist seriously.

Thumbs down on this article. At the very least, it should have been addressed to Fedex.

Maybe someone at his work took it, as well.

Myownheroine

Save it for the big stuff.

SpenceMan01

Diet-Orange-Soda

Wow, I'm not sure Steve Jobs NEEDS to do anything for you. It would be nice if he helped you out but this is not his responcability.

Fedex NEEDS to replace your Ipod not Apple.

You emailed the wronge CEO.

smythe