<![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers - Consumerist Comments]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers - Consumerist Comments]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers]]> I worked for comcast as a subcontractor and i will tell you why there service is bad there were times when i was employed i was expected to complete 3 times the workload of a regular comcast employee in the same eight hour peroid of time. I will tell it was damn near impossible to keep qaulity up while doing that and it was also the worst job i ever had while working there for 3 years i seen more than a 150 employees walk out right in the middle of their shift. They also caught the company that i finally quit working at stealing money from my paycheck.

victorrmetzler1401

]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers]]> That's nice, now can they decentralize the monopoly they hold throughout much of Maryland?

theblackdog

]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers]]> High prices and lousy service are why Cumcast is losing customers, so they decide to raise prices to counter it.

Absolutely brilliant.

P_Smith

]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers]]> Hm... This could go either way in terms of the customer's experience. The trick comes down to who ultimately will be empowered with making the decisions and who will be accountable for such decisions.

highmodulus' comments about customer service vs. decisionmakers' distance from the customers is spot-on. If the people making these decisions had to put up with what their customers did, they'd probably fire entire departments. (Thinking about Verizon Online's offshore script-readers)

FLConsumer

]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers]]>

Net result: Possibly improved service, probably increased price.

Typo.
Correction:

"Possibly, though unlikely improved service. Guaranteed increased price". This is Comcast we're talking about. Prices increase on General Principle.

Papa Midnight

]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers]]> Short term there may be hitches, but long term returning more control to those closer to the customers and accountable for the customer's happiness is a good thing for Comcast's customers in my opinion.

It's the increasing distance between the actual customers and decision makers that have lead to many of the anti-customer policies at the Telco's, Wireless, Dish and Cable companies- this is a hopeful step in the right direction.

Also, kudos to Ben and the Consumerist for this information.

highmodulus

]]> <![CDATA[2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers]]> Well, this is how it used to be before the AT&T purchase. Things used to run much better.

The problem is, the Division and Region engineering staff got so pissed off at being marginalized by corperate, many of the good people left.

Add to that the recent rounds of engineering layoffs, I'm not sure the Divisions are in a position to handle it.. Then again, neither is HQ, and they have way to many people.

headhot

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