<![CDATA[How To Get $90 Off Your Comcast Bill - Consumerist Comments]]> <![CDATA[How To Get $90 Off Your Comcast Bill - Consumerist Comments]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> do you all understand that when you sign up for Comcast that you are under no contract and because of that prices are subject to change. If you were under contract like Dish network you would be subject to the original price of the service no matter how bad it is. If you hate the service you are able to leave at anytime.

crankitupyo

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I tried the same thing today, the rep was helpful, but told me there were no current deals better than what I had, which is crazy expensive, and said he completely understood if I wanted to switch to a different company.

At least they're honest, if un-helpful.

MightyCow

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> @StevieD:

Because Comcast basic strategy is "Bait and Switch" because switching costs are high. IOW, you take a low intro deal which keeps you from going to the competition, then after a year they raise your rate. It's such a pain to change providers that most people just cringe and pay rather than go to the trouble to switch. The few that threaten to switch get a temporary deal to placate them until the next time. Meanwhile everyone else pays the higher rates.

It's like those rebate coupons for 'free' products. So few people follow through on the hassle to redeem them, that the vendor keeps almost all the money.

jsonmercer

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I recently called Comcast Tier 1 to have them "reset" my modem like I have to do every week to fix my connection, and the CSR was very nice. Sickeningly nice, so much so that I was unable to get her to troubleshoot my issue since she was so wrapped up in being nice and apologizing for how much they suck.

She had me on the phone for 10 minutes before telling me that there is an outage in my area...

It's sad how these big companies (I also work for a company with a large customer service organization) will try to stop sucking so much by trying to "improve their soft skills" instead of fixing the actual problem of service suckage, installer suckage, and CSR incompetence.

dlab

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> @Jevia: Do I smell soft pretzels and cheesesteaks on your breath? It's easy to smell our own kind.

heavylee-again

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I wish we could switch providers. While we could do dish or Verizon, we'd have to give up Sixers and Flyers games. I wish something would be done about Comcast being able to own sports teams and thus have a monopoly on televising their games.

Jevia

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I have Cablevision... FIOS is here. I should've tried this when Verizon was offering that free LCD TV, but we'll see what Cablevision says when we threaten to move over to FIOS.

In Other News...

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I'd heard this trick before, so I called to do the same thing with comcast, as I'd received a flyer from AT&T Uverse $80 less than what I was currently paying. I asked them to match it.

Comcast told me "since AT&T is offering you such as good deal, you might as well just switch." (very nastily)

So we did. And we've been very happy every since.

Damaris148

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> So why don't the cable company give that same price to everybody?

StevieD

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I called Comcast about 3 months ago. I told them their prices were too high and I wasn't interested in keeping their services. As a result, they knocked about $30 off my monthly bill, and gave me a free upgrade to HBO plus and some other channels.

Today, I called just to cancel. And like corporatemaericabites said, they did nothing to keep me. They said "Thanks for using us!" But, I needed to leave anyway. All for the better.

runpete

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I just called Comcast to cancel my cable and Internet, and they seemed quite pleased to do it. Didn't even try to retain my business.

I am pleased to switch to switch to another provider.

corporateamericabites

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Well played, sir!

When I tried this with the old "our bill is kinda high and the dish is looking good" approach, I was only able to get our three digital boxes knocked off the bill, leaving us at 132 bucks/month for a ridiculous amount of television programming (we don't do internet or phone through Comcast) on our five sets.

stevegoz

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I just called Comcast (in Chicagoland) and mentioned that I was thinking of switching to RCN. They shaved $50 bucks off my bill for 6 months and gave us free Showtime for 6 months.

Of course when she was going over the details of the bill it came out that Comcast has been charging me for three DVR's instead of 2. Leave it to Comcast to piss me off even when they're doing something I want.

angrychicken

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> It's legit. When we called Comcast a few months back to drop Showtime, they countered by dropping the price for basically the same service (swapping HBO for Showtime and adding the sports tier where they moved Fox Soccer Channel -- otherwise identical) by almost $60/month.

LazloNibble

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Just call to cancel saying its just to expensive. I do it every 6 months to a year based on the deal they give me usually saves me about 45% a month.

Murdermonkey

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Comment on How To Get $90 Off Your Comcast Bill I use Comcast for internet only, and I call the Customer Retention department religiously. I pay the $29.99 6-month promotional price for internet, and when my 6 months is running out, I call and ask for customer retention. Just tell them that you have other alternatives, like DSL, and they are cheaper. They'll try to point out that Comcast is faster, and just tell them bluntly, I don't care, I just surf the web, DSL is plenty fast, I want the promo rate extended or I'm leaving. It works every time.

AlmiraFantazmoto

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Customer Retention- the second most powerful service people (short of the Executive Customer Service types).

Sadly, regular reps are under-trained and stuck on script (over pain of termination). Sadly, I do not see the trend improving at any of the Telco's, Cable or Satellite companies. Not until regime change occurs at the FCC.

highmodulus

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Yeah you know the funny thing here is that Verizon is very close to signing a franchise agreement in my area. I had a comcast rep come to my door the other day and offer my free shotime & HBO. He also said that he is my representative if I have any issues I can call him directly. Kinda funny what it takes to get good customer service these days, some competition

miball

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I tried doing that for the Northern VA area and got turned down, despite the fact we have accesses to Veirzon Fios/DSL in the area. Several times actually. I guess it just depends who you talk to.

LoLoAGoGo

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Comcast actually gave me the $30 a/month
deal just by asking. I've been w/ TW-Comcast for the last several years, and the only decent thing has been the internet service. Don't even get me started on that fraud promo they call triple play.. WHAT A SCAM!!! So, currently I'm paying around 30 bucks for internet and "basic" cable.. The cable is an "added" bonus, if you know how..

everclear75

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> This same exact thing happened to me over the weekend, as I called to cancel my Comcast internet service which I was paying $59.99/month to switch over to ATT DSL at $35.00/month. They transferred me to customer retention or whatever they called it and a very polite lady (not sure of her name) lowered my internet bill to $33/month for the next 12 months! A week prior to this I called to cancel my Comcast cable TV altogether and they lowered that bill by almost half as well!

Nearsite00

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Seriously, it's Sheila. Don't call her Shirley.

BuddyGuyMontag

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I've done this for 3 years running. The first time I did it I got 5 months free. It was a strange setup. They only charged me every other month for 10 months. The second and third time I went online and did some research on competing products and called them. There is always some new charge or change in the bill to complain about so just use that as the reason you are going to switch.

I got $40/month off my bill for 12 months this last time and I couldn't be happier.

Chadarius

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Yeah. I called Comcast's Customer Retention Dept about 4 years ago (when SatTV was the only competition) and cut $50 off my monthly bill. I was told that once that promotion ended I had to go back to paying full price. 4 years later, I haven't gone back to paying full price. I just call them each time the promo ends to be placed in another.

They key is to be polite and persistent.

heavylee-again

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> @homerjay: do tell. . . ;)

That-Dude

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I managed to do the same thing after FIOS became available at my house. I called and spoke with a rep at the regional office, I tested him with knowledge of restaurants across the street from him, he gave me the usual "switch to triple play" lines but I said I don't need any of that. So I went from basic digital/hi-speed internet @ $125/month to basic digital (with HBO, Showtime, and Starz)/hi-speed internet @ $92/month. It's a small victory but I'll take it.

startertan

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Be nice to your retention specialist and they'll be nice to you. (as long as you have a major competitor in the area)

graffiksguru

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> @Oface: I've pulled this same stunt before by taking my DVR into the local office and telling them I would like to cut my service back to Basic Cable and Internet (~$70/month). The CSR there worked with me to bring my $150/month bill down to $65/month for 6 months and $85 for the next 6 months after that.

When they ask why you're cutting back, just let them know that you need to cut back so you can pay your other bills that are more important that watching TV.

Ryan Duff

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> direct tv is better more HD and NFL + BIGTEN + speed and other channels that you have more to get with comcarps sports tear.

Joedragon

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I know a way to get 100% off your Comcast bill. :)

homerjay- Smiling politely

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I make this call to Charter (internet service only) once a year, when my bill for 6-meg broadband jumps from around $40 to nearly $70. I just ask why I should pay more than the DSL price for the same service, and they eventually back down and give me the old rate for another year. "You've already had a promotional rate, and you don't qualify for another one" is a line the first-tier reps always use. My response: "That's Charter's problem, not mine." They then send me to a retention rep who invariably gives me the lower rate. I'm going on four years of doing this now, and when/if they don't agree again, I'll drop them like a bad habit and go back to DSL. And then I'll start playing the DSL weasels off of Charter...

buckfutt

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I'd like to know if this magical rate reduction actually happens or not. Have Matthew get back to us in a few months with a report on whether or not the new, lower rate actually took effect.

BigElectricCat

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I pay 65 bucks for basic cable and internet.

I'll cancel when they try to charge me 90 dollars for that service.

Scuba Steve

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> @unklegwar: stop crapping on people.

GotanOrange

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> $175 per month? Holy crap! Hell, even the post-reduction $85 per month is ridiculous. Read a book, get a hobby, damn.

unklegwar

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I just dumped Comcast for AT&T Uverse. AT&T gave me a rate that was equal to my "special" rate with Comcast and I get more channels. So far I really like it.

Rupan

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Won't work for me, Comcast is the only cable provider in my area.

Come on FiOS!

theblackdog

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> Who's Shirley? I thought it was Shelia who provided the great customer support.

Good to hear somebody has a positive customer experience with them.

COELACANTH

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> comcastic.

verucalise

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> same deal here once Fios came to town

gamehendge2000

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> That's great and all but here Comcast is the only option. Yay monopoly.

Oface

]]> <![CDATA[How To Get $90 Off Your Comcast Bill]]> I'm thinking they were so helpful since they have a direct competitor in the area. I think I'd be SOL if I tried that.

trecool95

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