<![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas - Consumerist Comments]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas - Consumerist Comments]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> @CyberSkull: That's okay, it got better each time.

kostia

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> @SuperJdynamite: There are probably no Verizon shills posting this time.

CyberSkull

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> Sorry about the multiple posts, I was getting no confirmation.

CyberSkull

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> @SuperJdynamite: You obviously have never dealt with Verizon.

Mr_Burmie

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> @ChuckECheese: "San Antonio ghetto call-tree" would make an awesome band name!

Verizon is the black hole of customer service.

Mr_Burmie

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> Absolutely outrageous. I know Verizon *used* to be able to put a military account on hold with no problem. I worked there about seven years ago, and all we had to do was ask for a copy of the shipping orders to be faxed or mailed to us. Bingo. No problem. Of course, this was shortly after 9/11 and they were feeling patriotic, I suppose. I guess things have changed.

Those first reps that didn't put the account on hold are just as bad as the fraud department that won't clean up the mess now.

tracygee

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> I recommend that she get together with the other members of the armed forces screwed over by Verizon and order an air strike on Verizon HQ.

CyberSkull

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> I recommend that she call in an air strike on Verizon HQ.

CyberSkull

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> I recommend she call in an air strike on Verizon.

CyberSkull

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> it is unfortunate the guy was victim to fraud, HOWEVER, after reading some of the comments on this page it has occurred to me that people are ridiculous! YES, this guy must follow through with the fraud prosecution, again, HOWEVER, why was the mother paying a bill for service SHE knew was supposed to be suspended?She ALSO had a responsibility to HER son with the promise of paying his bills to make sure everything was how he left it the way he left it.The problem with customer service is that people have been brain washed into thinking that it is the company's responsibility to correct a problem that was the CUSTOMER'S from the beginning. The problem could have been fixed LONG before the bill got that high had the person who was responsible for paying it PAID attention to any changes from the begining.It's totally understandable that the guy is disgruntled about his treatment--and anyone would be.BUT... there does come a point in time where WE as the customer also have to take responsibility for CUSTOMER service.

WHATABOUTIT

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> @SuperJdynamite:
they don't want to seem unpatriotic? Well, they could blame the mom...

What Verizon should be doing is helping her get the criminal arrested.

larry_y

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> Why is it that the last time something similar happened commenters jumped on ye olde blame-the-victim wagon ([consumerist.com]), but not this time?

SuperJdynamite

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> Show Us Your Verizon Face!

Maybe they should get a Twitter account?

elf6c

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> @jjeeff: Yes, we can start a San Antonio ghetto call-tree! It will probably be a list of used car lots, check-cashing places, drug dealers, and plasma centers.

(area code 210 is for metro San Antonio)

ChuckECheese

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> Verizon works as long as you don't have a problem. Make a call to CS and that is when all hell breaks loose.

Barbarisater

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> This is at least the second Consumerist story about members of US armed forces trying to put accounts on hold, and Verizon screwing that up in some way. Getting accused of fraud is worse than just losing your old number, though.

erica.blog

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> How about publishing or calling some of the numbers on the bill to figure out who these people are?

jjeeff

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> @chaintothread: They never stop working for you because they never START working for you.

picardia

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> One of my co workers had a problem like this. What actually happened was the 3rd party vendor that signed her up for the account was adding additional lines to the account so she could sell those to people who wouldn't normally qualify for cell phone service. She would have the bills sent directly to her office where she would remove the incriminating pages, pay part of the bill and send out a new invoice for the remainder. She got caught because my coworker called Verizon and changed her address. All of the sudden she was getting $3,000 bills for 5 lines.

rndmideas

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> She should contact Visa. Maybe they can help since the payments went to her credit card and those payments turn out to be fradulent.

Byzantine

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> State PUC, Military, and Police. Forget the EECB, you need "close air support" on this one.

Bonus points for the Schlock Mercenary reference.

STrRedWolf

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> I would contact the Texas police again, and ask them to contact Verizon to confirm the report and kill the line. Also, file a local police report and contact the military legal eagles. This I believe is beyond EECB and requires (in the words of Schlock Mercenary) "close air support."

STrRedWolf

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> State PUC and FCC time for this one. Don't give them a chance to clear things up. They deserve to burn in government hell for refusing to assist in cleaning up fraudulent incidents.

Nighthawke

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> Is it just me, or does anyone else find it hilarious that the scammer bought a ringtone? It's not bad enough that she used $700+ worth of airtime, but she had to customize her scam too? Awesome.

Nothing like a good soundtrack to go along with criminality. Oh well, live it up now, wanted criminal, you probably can't have your iPod in jail...

DrBologna

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> They never stop working for you. Literally.

chaintothread

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> I think all EECB letters to Verizon should end with the phrase "Can you hear me NOW???"

Darkwish

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> screw the EECB and small claims - go directly to the press. Like it or not - we are a country at war and local TV LOVE LOVE LOVES filler stories especially if they involve some injustice being done to a member of the armed services. I'd bet that you'd get it resolved the minute someone high up at Verizon sees the story (and likely with a profuse apology)

MickeyMoo

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> I'm with Verizon as well, and I've only ever had good customer service from them... that being said, just like every gigantic corporation, they seem to employ their fair share of asshats.

I agree with Meg, an EECB may produce results, and faster than the FCC likely could. Good luck to you.

elocanth

]]> <![CDATA[Verizon Doesn't Care That Someone Hijacked Your Account While You Were Serving Overseas]]> I'm with Verizon, and so far I have to admit that I've had very few problems with them, but it's this sort of crap that pisses me off none-the-less. Why can't a company with the resources that Verizon has manage to accomplish a simple transaction (put an account on hold) without completely eff-ing it up? And for a member of the armed services to top it off.

Frickin incredible.

MPHinPgh

]]>