The only annoying thing is occasionally their sales bot likes to call me and remind me that I had canceled my second radio and they would like to offer me a special rate to come back. My ex can get his own fucking subscription, he does not need to be on my account anymore :-)

theblackdog

thbarnes

No, I am not a smoker and I cleaned the area with an alcohol prep prior to applying any adhesive I tried.

thbarnes

Let's pick a verb, people...you can't have both.

Good post, though.

SJActress

Anyway, I think this guy comes off as a helpless douche. Suck it up and figure it out on your own, you baby. As many have said, that Velcro (especially Velcro "Industrial", I think it is called) adhesive seems to bond pretty well after the first 24 hrs. Or how about suction cup thingies? A guy I work with has one on his personal vehicle, and one on his van and he carries the little radio back and forth.

Man, I wish I worked at his governor's office and got to write the pithy reply back to this guy.

glycolized

Televiper

nardo218

because you have a bad attitude and bad credit. get over yourself.

oakie

AD8BC

ChuckECheese

"The Hispanic female who answered my call was barely intelligible and I was unable to communicate to her exactly what I needed, even using words such as "tape", "adhesive", "backing", and "vehicle mount". "

While I thought bitching over tape was a little much I thought that this was a good complaint letter until I got to that.

floyderdc

Put a SKU in the damned system for car mounting kit, put a reasonable price ($4.99?) on it and make it available without having to go through the BS...

MPHinPgh

The radios are made by other companies (and the included contents are from them) I don't think Sirius is a manufacturer of electronics.

unklegwar

No problem... Glad to have helped!

microbreak

RED ALERT everyone, if you deal with Sirius you might not get your tape!! Now get yourself out there and man the picket lines. We've got some protesting to do.

Now I am reminded of the time when a grocery store clerk didn't put my Coke in the bag. I got home all thirsty and ready for my refreshment and...what the?! No Coke! Not only was out $1.50 but I was still thirsty. Evil grocers.

I am kicking myself now that I didn't write the President over that one. Just let them pull that stunt again. I will get back into my car, use my $3.87/gallon gas, drive all the way back to the store, stand in the customer service line just salivating for the opportunity to give them a piece of my mind--and get my Coke. Then I will get back in my car, use my $3.87/gal gas, and 40 minutes later I will be back at home sipping on my $1.50 Coke. That'll show those suckers that they can't mess with me.

Lambasted

JustaConsumer

Lo-Pan

ChuckECheese

Should he have taken this issue to the top of the chain? hardly.

Sirius should have re-iterated proper adhesive placement instructions (i.e. CLEAN first), go to Hardware store, spend $5 on 2.6 miles of industrial sticky-back velcro. re-apply...problem solved.

I have some 3M industrial sticky-back velcro in one of my trucks that is still there after 8 years. At this point, I'm afraid to take it off.

I don't see the problem here other than a guy wanting something for nothing.

Does this mean next time I buy a ballon with helium in it, once the ballon stops floating I should complain to the seller that they sold me a faulty product that I can no longer enjoy?

zentex

I would love to become a Sirius subscriber... but dangnabit I want to be able to listen to MLB _and_ NFL. I don't want to have to have 2 different units (which are now in theory from the same melded company) to listen to my favorite sports.

Sirius - get MLB on there too and I'll run, not walk, to the nearest dealer.
AND I'll even get my own attachment device to hook it up in my car!

Clumber

xkevin

aeproberts

AD8BC

wakebrdrfrk

G-16

sgodun

Also, as an alternative to adhesive and screws...try www.proclipusa.com

They offer clip in, car-specific and device-specific mounts. They cost a little bit of money, but are well worth the price.

microbreak

Their 3M Adhesive Pad (example: their "Lo-Boy" mount [www.pro-fit-intl.com] but also available on lots of their mounts) sticks to dashboards very nicely and comes off with a hair dryer and a spoon and leaves hardly a mark. They also make some very nice mounts that are designed for specific vehicles and use existing screws in the dashboard to mount the bracket, looks very sharp and is very sturdy ([www.pro-fit-intl.com]).

Their products are available on their website. Also, Crutchfield stocks some of their mounts, and another company that sells their mounts is usually represented at the Dayton Hamvention (May 16-18, Hara Arena, Trotwood (Dayton) Ohio).

AD8BC

bloodhound96

When my girlfriend's car and mine were broken into and stolen last year we lost both of our stereos. I called Sirius just to put my subscriptions on hold until we could get new radios.

For $1, (yes, one dollar), they sent me two new radios, a Sirius hat, a howard stern keychain, a $50 gift card to get free installation, and one direct line adapter.

AND THEY DIDN'T DO ANYTHING WRONG!

They have made me a subscriber for life because of this, so I hate seeing people say that they would not do business with them.

microbreak

Let's not throw the baby out with the bath water on this one folks.

I've been a Sirius subscriber since 2004. My husband and I love it. We have Sportster 4 THAT STILL WORKS AWESOMELY. We got an S50 that was a little kooky, but as soon as we contacted Sirius, they took care of it and sent out a new one. They've always been prompt and courteous to me, and have spoken excellent English.

We almost never listen to terrestrial radio and have been overjoyed with the product so far. STERN RULES and so does KIDSTUFF!

I dunno, I just have to stick up for them. Best thing since sliced bread, IMO.

bethanyp07

You're not paying for the privilege to work for your company.

richcreamerybutter

Simple rules: (1) Don't get bothered by the small stuff in life. (2) Save your ammo for when you really need it

Hoss

Geekybiker

verucalise

graffiksguru

I agree that it did seem a little whiny, but a victory for the consumer gained by whining is a victory nonetheless.

Dools

gamehendge2000

Ben Popken

I'm sorry but this guy just comes across as a high-intensity complainer and not one who's been "wronged" by lackluster customer service.

pinkbunnyslippers

Ben Popken

@zentex: I kinda agree that this guy was whinning. However, he shouldn't have gotten such poor service. Glue was over-kill. Should have done the "automotive velcro" that Flymaster suggested.

mike

Flymaster

nicless

rg

LetMeGetTheManager

parvax

While I am glad that Hayden was able to win this one, and Sirius did right by him, unfortunately, Sirius still comes out looking like a company I would rather not do business with. Why should anyone have to go to such lengths to solve a simple problem.

If companies want to skimp on customer service and provide either 1) automated or 2) cheap untrained (maybe or maybe not outsourced) CSR's, then I simply won't do business with them.

jordy777

I think he's not ingenious enough to figure out work arounds for tape. He says he wont drill holes, but he'll use KRAZY GLUE? Last I checked, krazy glue messed up the vinyl dash boards on cars. so much for resale value?

This is not a case of a shopper biting back. This is more of a case of a shopper whining like a little girl until he gets his way.

zentex

jordy777