PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes - Consumerist Comments

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

loden_greeneyes — Fri, 01 Aug 2008 05:13:36 EDT

Those hairs look like African-American head and/or arm hairs. Not, pubic hairs per se.

Also, I have a very curly haired cat. She is a Cornish Rex. Her hair is short, lush and curly. They are a very unusual breed of cat. My keyboard sometimes resembles that, but with her gray hair.

loden_greeneyes

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

kingoftheroad40 — Sun, 20 Apr 2008 06:21:07 EDT

A month ago i purchased a dell XPS M 1530 no problems what so ever except time warner's road runner .
As far as hair can we say the media if the eecb does not work and mention that as next step if they ignore you.
And the o.s. debate get Ubuntu / Linux
free and better than vista

kingoftheroad40

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

BugMeNot2 — Mon, 14 Apr 2008 18:41:39 EDT

Get a Mac dude! How much does it take for people to put up with (crappy customer support and a sh!tty OS to boot)! No sympathy for you people who use Smell's and Borg-ware.

BugMeNot2

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Nouf — Fri, 11 Apr 2008 12:18:46 EDT

At the risk of sounding too defensive, there's a good chance that those aren't pubes. Look at your knuckles.

Your knuckles spend a lot more time near the keyboard than your genitals, no matter how much you love the internet porn.

Still a dirty computer. You have a right to be upset. But pubes? Probably not.

Nouf

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

aeaheepman — Thu, 10 Apr 2008 21:10:34 EDT

I just could not pass this up I just had to post a comment regarding the poor service customers are getting these days. Maybe this is why Dell is closeing down here in the States and moving over seas where there are no controls. All those people who will be losing their jobs in the name of money and not service. Who really cares about the spelling or what type of hair. The point is Poor service. I have been a Dell Certified Technician for a long time. And I would never and that is NEVER let a computer, or laptop go back to one of my Customers in such condition. Just goes to show on where service has gone. Anyone who would do this is the cause of some the problems in the world.
Poor judgement and lack of training is showing up everwhere.
Now I feel better!

aeaheepman

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

schlottj — Thu, 10 Apr 2008 19:34:46 EDT

he NEEDS to confirm its the power cord? what if you didnt have another laptop, how would he confirm it? sounds like hes a money retention specialist and wasnt going to get a bonus if he sent out a new cord.

schlottj

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

AHammer — Thu, 10 Apr 2008 14:13:33 EDT

Really? You got a replacement laptop with pubes in the keys? The only problem is verifying that this actually happened.

AHammer

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

kitkat1 — Thu, 10 Apr 2008 14:02:36 EDT

JUST returned the second dell laptop I have owned. The first one crashed on me, so I decided to give it a second shot. A WEEK after having the second one, it crashed as well. They tried to send me a new hard drive and have me install it myself. I did, and guess what? Yep, that didn't work either! Only took about 5 cumulative hours on the phone with customer service in another country for them to authorize a return. DELL...NEVER AGAIN!!!!!! WORST COMPUTERS EVER.

kitkat1

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

ShaggyTDawg — Thu, 10 Apr 2008 11:00:02 EDT

I haven't read all of the comments to see if someone else thought of this... But it's likely they used an air compressor to try and "clean it up".

The funny thing is, a lot of times when you try and blow out a keyboard, you only make it worse by revealing all the nasties that are hidden under the keys.

It will blow all of the crap out from under the keys and get it stuck in the cracks where it's plainly visible (just like what you have pictured).

They obviously sent you a refurbished laptop (dell doesn't replace anything with new parts... every replacement part is refurbished), and at some point they blew it off to try and make it look clean, but it was probably on some sort of assembly line, so the person with the air compressor probably only had 5 seconds with it, not enough time to really clean it.

Not defending dell, I'm just guessing that's probably what happened. The whole replacement with refurbished parts is why I don't buy dells anymore.

ShaggyTDawg

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Gev — Thu, 10 Apr 2008 08:53:20 EDT

@eakolb: True, but if the headline just said that the laptop had "some kind of hair" in it, it wouldn't generate nearly as many clicks as calling them pubes.

Gev

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

eakolb — Thu, 10 Apr 2008 08:26:55 EDT

Okay, so there's some room for doubt that it's pubic hair. True that it could be some other kind of hair.

Why are so many people missing the point that the individual received a laptop that was covered in some kind of hair? Regardless of what KIND it is, it's just unsanitary.

If this guy received a bowl of soup somewhere that had hair floating on the top, would you folks be as inclined to debate just what kind of hair it could be?

eakolb

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

FuckYouGawkerMedia — Wed, 09 Apr 2008 19:13:11 EDT

"What if you didn't happen to have another Dell laptop??"

Then you do what millions of other users do every day. Do nothing and claim it still doesn't work. Is the tech watching you plug in and remove things? How does he know if you even tried it or not?

FuckYouGawkerMedia

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

lolan64 — Wed, 09 Apr 2008 14:05:06 EDT

How could the technician have said he wouldn't authorize a new power adaptor being sent to you unless you tested the faulty one on your other laptop? What if you didn't happen to have another Dell laptop?? That is so ridiculous...

lolan64

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Matt Sussman — Wed, 09 Apr 2008 13:02:25 EDT

Technically the laptop would be kinkier without any pubic hair.

Matt Sussman

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

vietkangta — Wed, 09 Apr 2008 06:49:27 EDT

Have you tried picking at it to make sure it really is pubes? Could be animal hair =D

vietkangta

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

dizzydj — Wed, 09 Apr 2008 04:03:54 EDT

I am pretty sure Dell is the worst company ever when dealing with Laptops.

They "fixed" by LCD screen problem by creating new cracks in it.

Uugh. F*ck dell.

dizzydj

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

richcreamerybutter — Wed, 09 Apr 2008 00:39:10 EDT

Perhaps Dell has acquired Anus Laptops?

richcreamerybutter

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

NoStyle — Wed, 09 Apr 2008 00:26:44 EDT

So Robin Williams repairs computers now.

NoStyle

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

consummate — Tue, 08 Apr 2008 22:42:46 EDT

I think that I have found the previous owner.

consummate

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Rode2008 — Tue, 08 Apr 2008 22:13:37 EDT

I would never buy nor settle for anything refurbished that one puts one hands or fingers on.

To me, using any refurbished item is about the same as buying a used mattress.

When I go to hotels, I always bring with me a 4 x ( fooy sheet of marine plywood, place it atop the bedspread and sleep on the plywood. I refuse to use toilet seats and, instead, use the bathroom sinks.

Rode2008

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Instigator — Tue, 08 Apr 2008 21:12:33 EDT

I can't believe nobody's made an Eric Cartman reference yet. Scott Tinnerman must work for Dell.

Instigator

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

rndmideas — Tue, 08 Apr 2008 20:25:45 EDT

@boss_lady: not really, I just wanted to embrace that theory so I'd be able to keep down my lunch. I have a refurbished dell laptop.

rndmideas

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

faust1200 — Tue, 08 Apr 2008 19:19:16 EDT

@John-at-Dell: You can tell he really reads it too because he knew enough not to say he was "taking it seriously."

faust1200

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Imaginary_Friend — Tue, 08 Apr 2008 19:16:06 EDT

@econobiker: You win! Awesome.

Those pubes look embedded into the keys, not sprinkled. I vote inside job.

Imaginary_Friend

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

verucalise — Tue, 08 Apr 2008 18:48:59 EDT

Wow, the previous owner of that laptop must have had an unpleasant dell service experience, and left his revenge for the wrong people...

verucalise

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

kbarrett — Tue, 08 Apr 2008 18:19:39 EDT

Did they send the laptop to Frank Chen?

kbarrett

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

John-at-Dell — Tue, 08 Apr 2008 17:30:06 EDT

Actually, Dell does monitor the consumerist, and yes, one of those people monitoring the consumerist (me) is grossed out enough to do something about this.

I'm sending a contact through the website linked to Kevin's photo, but if that doesn't get through, you can contact me at our public mailbox:

customer_advocate@dell.com
'ATTN:John'

We'll get this taken care of immediately.

John
Dell Customer Advocate

John-at-Dell

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

jeff303 — Tue, 08 Apr 2008 17:29:30 EDT

In an unrelated matter, the court subpoenaed the employment records of one Eric Cartman.

jeff303

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

alphafemale — Tue, 08 Apr 2008 16:33:56 EDT

OP - You gotta be glad though, that the thing wasn't stuck shut like the pages in an old issue of Hustler get stuck together, right? Know what I mean? wink wink nudge nudge...

alphafemale

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

alphafemale — Tue, 08 Apr 2008 16:29:53 EDT

Pubic vs. Public: Down the street from me is the "Mesa Public Schools Administration" building where the sign is right there at pedestrian level, right along the sidewalk on a major road where ne'er-do-wells and ruffians are always walking by. The L in the word "Public" on that sign is constantly being stolen, and they are constantly replacing it. It's so juvenile, but I giggle every time I see that it has gone "pubic" again. Mesa Pubic Schools, I love it.

alphafemale

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

yetiwisdom — Tue, 08 Apr 2008 15:18:27 EDT

My only guess is that Ron Jeremy was the previous owner.

Awesome. Just awesome.

yetiwisdom

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

morganlh85 — Tue, 08 Apr 2008 14:15:57 EDT

No matter WHAT kind of hair it is, that is totally disgusting. I can't believe they even had the gall to send that to a person to RESOLVE a customer service problem!

morganlh85

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

econobiker — Tue, 08 Apr 2008 13:55:19 EDT

Gives new meaning to "RE-FUR-BUSHED" computers from Dell...

econobiker

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

trujunglist — Tue, 08 Apr 2008 13:53:00 EDT

Um... what the hell? This has got to be some kind of interception prank. As much as I hate Dell (voted for them just now, go fighting Public Hairs! (yes, I know it's spelled pubic)) due to my lifelong attraction to Apples, I don't think that they'd be stupid enough to do that. I think someone got ahold of the box in between and gave it a good dose of pubes to make Dell look really, really bad. If not, here's the obligatory "dude, you're getting a crabs infestation."

trujunglist

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Tripamsta — Tue, 08 Apr 2008 13:43:58 EDT

@MrEvil: I know plenty of Dell tech's that read consumerist for fun on a regular basis, in between speaking with customers. I'm one of them.

Tripamsta

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

me and the sysop — Tue, 08 Apr 2008 13:43:57 EDT

mmm sexy

me and the sysop

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Pro-Pain — Tue, 08 Apr 2008 13:40:00 EDT

Mortifying. I would sue. Sue, sue, sue.

Pro-Pain

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

MrEvil — Tue, 08 Apr 2008 13:35:04 EDT

Dell may not monitor the consumerist, but they do have guys that watch www.notebookforums.com now and then. It might be helpful to post your story there. The "DellCA" has helped alot of folks there in the past. Sounds like they had a laptop another customer returned and said "Good 'nuff". Generally speaking, refurbished machines are free from cosmetic damage as well as human hair.

Stories like these make me wish I worked directly for Dell and not just for a third party service contractor.

Also, if you have a Dell technician asking you to do something that may potentially damage a system that isn't under their warranty. I suggest you either lie about that step, or hang up immediately then call back and get someone else.

MrEvil

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

boss_lady — Tue, 08 Apr 2008 13:24:17 EDT

@rndmideas: Your dog has a coat of short 'n curlies?

boss_lady

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Mr_Burmie — Tue, 08 Apr 2008 13:22:23 EDT

Oh ewwwwww! I need to take a shower after reading that complaint.

Consider buying your next laptop from a different manufacturer.

Mr_Burmie

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

deedrit — Tue, 08 Apr 2008 13:20:39 EDT

I wonder if the hair was outsourced as well. Perhaps it is Indian pubes.

deedrit

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

unklegwar — Tue, 08 Apr 2008 13:18:24 EDT

So, all curly dark hair is pubic hair? That's an assumption that can't be verified here. But it sure do make for sensational media, huh!

unklegwar

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Tripamsta — Tue, 08 Apr 2008 13:12:07 EDT

Hey, I work for Dell tech support here in the states (and am an avid consumerist reader). I'll give you a hand w/ this if you want - no promises but I'll see what I can do for you - I handle the XPS systems (can help with those types - can't tell what your system is. Also I know people in Lat/Opti dept)... How do I get in touch with you? BTW - I've never heard of a PC coming with pubes from our replacement dept. - we normally charge extra for that =)

Tripamsta

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

gqcarrick — Tue, 08 Apr 2008 13:04:14 EDT

absolutely disgusting.

gqcarrick

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

baristabrawl — Tue, 08 Apr 2008 13:02:26 EDT

This was so done on purpose, and I'd bet the farm it's real pubic hair. I'd also threaten some DNA tests and then tell Dell that the attorney you're talking to has said it wouldn't be hard to get a court order that required all of their employees to provide a "public" hair sample for testing. If they lose, they also have to pay for the DNA testing.

Seriously? I've heard of computer viruses, but that thing could have crabs.

baristabrawl

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Darkwish — Tue, 08 Apr 2008 13:01:23 EDT

Did it at least come with porn pre-installed?

Darkwish

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

mduser — Tue, 08 Apr 2008 12:56:13 EDT

Ewwwww, isn't there some kind of health regulation that was violated by Dell for this?

mduser

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Alex Chasick — Tue, 08 Apr 2008 12:44:30 EDT

@typo: Yeah, I don't know what my problem is with Moveable Type lately. I swear that in real life, I can spell words and form complete sentences.
@anyone saying this isn't pubic hair: I'd be happy to send you the higher res pictures that K included, but I didn't want this post to join the pantheon of Goatse.cx, Tub Girl, et al.

Alex Chasick

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

startertan — Tue, 08 Apr 2008 12:35:02 EDT

Nasty. This was the wrong post to read during my lunch break.

startertan

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

ThunderRoad — Tue, 08 Apr 2008 12:33:17 EDT

Apparently it is indeed PUBLIC hair.

Way to go Dell. Your actions eliminated my appetite, which will help with my spring weight loss.

ThunderRoad

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

airhed13 — Tue, 08 Apr 2008 12:24:27 EDT

To be fair, they could be beard hairs. But yeah, still not cool.

airhed13

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Nighthawke — Tue, 08 Apr 2008 12:18:46 EDT

Do not pass go, go directly to EECB with all due speed. Cook that chicken until it's got a black covering!

Nighthawke

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

mariospants — Tue, 08 Apr 2008 12:17:35 EDT

short and curlies also come from some people's heads, you know.

mariospants

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

zentex — Tue, 08 Apr 2008 12:17:03 EDT

@Okaasan: I thought we were the spelling/grammar checker... /sarcasm

zentex

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

am84 — Tue, 08 Apr 2008 12:13:12 EDT

Oh my god, GROSS.

am84

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

KyleOrton — Tue, 08 Apr 2008 12:12:47 EDT

Isn't this grounds for pressing some sort of criminal charges?

KyleOrton

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

MonkeySeeMonkeyDo — Tue, 08 Apr 2008 12:12:24 EDT

That is nasty.

MonkeySeeMonkeyDo

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

rndmideas — Tue, 08 Apr 2008 12:09:27 EDT

Could it be dog hair? I know my keyboard is constantly covered in short hairs like that from my dog.

rndmideas

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

mgy — Tue, 08 Apr 2008 12:06:29 EDT

I'm glad I ate lunch well over an hour ago.

As a computer tech, you come to expect this stuff from customers. I've had roaches, hair, dust, the normal stuff. But whenever I release a machine to a customer, the thing is spotless. Literally spotless. This is disgusting.

mgy

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

EDogII — Tue, 08 Apr 2008 12:04:47 EDT

I just threw up a little.

EDogII

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Dobernala — Tue, 08 Apr 2008 12:02:53 EDT

Wow. Tech support is pretty pathetic these days.

Dobernala

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

newlywed — Tue, 08 Apr 2008 12:00:54 EDT

NOT blaming the victim, but i've been told to do crap from phone techs before and i just pretend to. how would they know the diff? "Oh, you're right, it totally doesn't power up my old laptop, I'm glad we tested to make sure" would have been sufficient.

That replacement is just gross,though, and I feel for the guy.

newlywed

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

nutrigm — Tue, 08 Apr 2008 11:58:50 EDT

Maybe it's beard hair?

nutrigm

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Blackneto — Tue, 08 Apr 2008 11:55:53 EDT

really odd.

tip one though for anyone dealing with techs: DON'T do anything you feel uncomfortable doing.
no matter how much they try to coerce you.

that dell tech needs to have his system board blown for even suggesting that he plug a suspect power adapter it into another laptop. Probably didn't have the same voltage requirements that the new one did.

as much as I'm against regulation of my industry, there are times like these that I wish there were some kind of way weeding out idiots like this tech.

As for the replacement unit. ugh.
but thats the only thing i hate about dell. their replacement policy on laptops. It usually ends bad.

Blackneto

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Wormfather — Tue, 08 Apr 2008 11:54:45 EDT

Wow, just wow.

Wormfather

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Okaasan — Tue, 08 Apr 2008 11:54:37 EDT

[sigh] . . . we really need a spell checker in this joint. But, then again, even spell checker wouldn't have caught that one. I always try to read aloud what I just typed. I catch most of my typos that way.

Okaasan

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

cookmefud — Tue, 08 Apr 2008 11:53:55 EDT

oh sweet!

cookmefud

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

pda_tech_guy — Tue, 08 Apr 2008 11:53:08 EDT

That could be arm hair. I mean, it doesnt necessarily have to be pubic hair. Still though, pretty gross.

pda_tech_guy

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

hillsrovey — Tue, 08 Apr 2008 11:51:37 EDT

human public hair?

like hair you can get in a public place? might want to fix that typo:)

hillsrovey

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

fluiddruid — Tue, 08 Apr 2008 11:51:10 EDT

I think you mean "pubic", not "public".

fluiddruid

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Youthier — Tue, 08 Apr 2008 11:49:59 EDT

human public hair

Even with the italicized typo, ick! That's just wrong. Try the EECB and if not, small claims court maybe?

Youthier

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

not_kosher — Tue, 08 Apr 2008 11:49:51 EDT

Eww...
Pubic hair is mispelled in the intro

not_kosher