Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously" - Consumerist Comments

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

theblackdog — Thu, 31 Jan 2008 11:20:20 EST

@forgottenpassword: Beat me to it about the cork board. Let's hope they don't switch to a magnetic board.

theblackdog

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

misslisa — Wed, 30 Jan 2008 22:58:55 EST

@bobert: Was the restaurant in FTW called Massey's?

misslisa

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

forgottenpassword — Wed, 30 Jan 2008 22:13:19 EST

lol they have a cork board directly above the snack wrap preparation area? And noone saw this as any kind of accident waiting to happen?

Let me Guess.... they keep the rat poison on a shelf above the burger preparing station as well.

forgottenpassword

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

yesteryear — Wed, 30 Jan 2008 19:30:52 EST

why people are still eating this crap is beyond me. this is like buying your medicine at a dollar store and complaining when it doesnt work.

yesteryear

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

doctor_cos — Wed, 30 Jan 2008 18:36:25 EST

@ekthesy: Snack-a-tack gets a point.

This was down the road a piece from us and was in our local paper. They think the tack fell into the wrap off of a bulletin board in the 'kitchen' area.

That's why I get my food to go...on carry out food - no 'tacks' :)

doctor_cos

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Joafu — Wed, 30 Jan 2008 16:53:52 EST

@ekthesy: Wooo!

But seriously, who goes to McDonalds hoping to have quality food? I always make sure I'm current on my hepatitis vaccines before I eat, now it looks like I'm going to get a tetanus booster as well.

Joafu

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

magus_melchior — Wed, 30 Jan 2008 16:36:23 EST

@ancientsociety: It means, "Nothing more to see here. Move along, go away."

magus_melchior

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

bobert — Wed, 30 Jan 2008 14:55:29 EST

Stuff like this happens in restaurants. It even happens in peoples' kitchens at home.

I'm much more curious about how Mackie D's handled it afterward. It sounds like they didn't dispute her story. Did they offer to pay for a doctor visit to check out her pierced tongue?

About 25 years ago I went to a very tasty home cookin' restaurant in Fort Worth. The fried chicken was great, but the biscuit had a big chunk of glass that sliced my tongue and cheek and left me spitting out blood. The owner took no responsibility at all, wouldnt pay for a doctor visit, wouldn't even admit the glass was in the biscuit, or that they'd broken something in the back and hadn't pitched the dough. I was a lot nicer (more naive) then and just left without kicking up a big fuss and didn't go back. If it happened today, I would be a lot more assertive.

bobert

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

nrwfos — Wed, 30 Jan 2008 14:43:54 EST

@AcidReign:
No they won't. This is the only phrase that the lawyers think won't lead to any taking of responsibility that would inevitably lead to a lawsuit. If they said any thing else at all, it would be a step toward the courthouse. Unfortunately, that is the case. Even if the lady in this case didn't sue, some other idiot would. And I'm thinking that it is a reason to sue since damage could have taken place. She did ingest it. It did hurt her mouth. And if swallowed it would have probably led to surgery. Most of the time, I don't think there's much ground for the litigious to stand on...but here there really is. And McD had better take it seriously.

nrwfos

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

AcidReign — Wed, 30 Jan 2008 14:20:16 EST

Along with an apology, and the "taking it seriously" statement, there should be some free food or coupons. That's how you head off a lot of lawsuits...

AcidReign

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Kounji — Wed, 30 Jan 2008 14:03:17 EST

@nursetim: Seriously
That's becoming the new customer service phrase. Someone needs to coin something else like" We're going to get to the bottom of this" or "This is unacceptable, and we're going to make it right."

Kounji

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Victo — Wed, 30 Jan 2008 13:50:20 EST

A colleague found a TEETH in his rice, which h bough at a local Thai food parlor. He brought it back, but the owner never found our how a human teeth got into rice :( Let's say we don't eat there any more.

Victo

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

caffeinequeen — Wed, 30 Jan 2008 13:07:50 EST

@ekthesy:

Great, I just snorted and now my boss knows I'm not actually working!

caffeinequeen

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

SaraAB87 — Wed, 30 Jan 2008 12:52:07 EST

It seems that EVERY company is "taking it very seriously" nowadays, how many times have I heard that phrase used on here now in relation to customer service?

SaraAB87

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

nursetim — Wed, 30 Jan 2008 12:48:29 EST

@ancientsociety:
Like a company is going to say "We'll get around to dealing with this sometime".

nursetim

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

ancientsociety — Wed, 30 Jan 2008 12:05:13 EST

In a perfect world, when this kind of thing happened, it'd be nice to have a company say either "We'll make sure this doesn't happen again and will make it right with the customer" or "LOL. We really couldn't give a f***."

"We're taking it seriously" - WTF does that even mean?

ancientsociety

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

ekthesy — Wed, 30 Jan 2008 11:55:35 EST

McDonalds sez: "What's the matter? She just had a snack a-tack!"

Thank you! I be here all the week.

ekthesy

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

snoop-blog — Wed, 30 Jan 2008 11:50:58 EST

hey in mc world........it could happen.

snoop-blog

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Caduceus — Wed, 30 Jan 2008 11:42:08 EST

To be fair, no restaurant would allow this to happen, it just happens to be the largest fast food retailer on the planet.

Caduceus

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

TMurphy — Wed, 30 Jan 2008 11:33:56 EST

This is probably a good thing. This woman likely won't be eating at McDonalds again.

TMurphy

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

shan6 — Wed, 30 Jan 2008 11:22:07 EST

So I guess I've finally seen a case for a lawsuit that won't get ridiculed by a bunch of people.

shan6

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

kittenfoo — Wed, 30 Jan 2008 11:19:45 EST

sorry. i was wanting to link to "excuse me waiter, there's a lolcat in my salad." ignore me. carry on.

kittenfoo

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

kittenfoo — Wed, 30 Jan 2008 11:18:58 EST

moar funny pictures

kittenfoo

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

jimv2000 — Wed, 30 Jan 2008 11:17:52 EST

Would you like a litigatable incident to go with that snackwrap?

jimv2000

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

SBR249 — Wed, 30 Jan 2008 11:16:11 EST

"would you like a tongue piercing to go with that happy meal madam?"

SBR249

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Tank — Wed, 30 Jan 2008 11:13:15 EST

if i find a noodle in here, i'm not paying for this either!

Tank

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

snoop-blog — Wed, 30 Jan 2008 11:13:10 EST

well that's what happens when you piss the hamburgler off!

snoop-blog

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Ghede — Wed, 30 Jan 2008 11:10:06 EST

@bill51773: The snack wraps are probably in the top ten healthiest things at Mc Donalds, which isn't saying much. Number ten is probably the water.

Ghede

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Bill Brasky — Wed, 30 Jan 2008 11:02:42 EST

Sad part is that the tack probably had more nutritional value...

Bill Brasky

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

Coder4Life — Wed, 30 Jan 2008 11:01:17 EST

Few weeks ago I was at Old Chicago in dsm, ia. I was eating my lasagna and bit into a hard object. Just to find out it was a Screw. The manager came out and made a joke if we had been shopping at Home Depot and I didn't find it comical but I did get about $50 worth of meal and drinks for free.

Coder4Life

Woman Finds Thumbtack In Snack Wrap, McDonald's "Takes It Very Seriously"

emptydarkone — Wed, 30 Jan 2008 10:54:38 EST

It's nice to know they are taking it 'very seriously'. Makes one wonder what else might be added to their food. Well, if you can call it food...

emptydarkone