<![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges - Consumerist Comments]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges - Consumerist Comments]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Be careful of Sprint! I have a friend who is going through a similar customer service trauma with Sprint right now. 'Sides their executive staff is in shambles - so no adult supervision over there.

Sadly I've heard similar horror stories with Cingular and Verizon, it's unfathomable how they can treat their customers. Of course if they didn't have long term contracts and expensive out clauses they wouldn't be able to get away with it. Hey WagEd - tell your floundering cell phone providers that if they provided legitimate customer service without having to kidnap and extort their customers to stay then they may just have a chance to topple some of their rivals. It once worked for Dell.

topdogusa

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> I love my prepaid phone.

DePaulBlueDemon

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> If you still have the letters; the idea of mail fraud is a Federal Court rap and will very assuredly get them to move. The Federal Fines would be a great deal larger than your bill! Ask for punitive damages as well, lawyer fees in there as well.

46hillbilly

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @cryrevolution: thing is, it wont show on her account for a few days, and wont show on a bill for about a month (doesnt show up til next generated bill)

krztov

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> +1 on the sueing bit. For the amount they are asking its worth the time and the money. You have proof they acknowledge this billing is fraudulent, yet they keep sending you the bills anyways. Time to stick it to them.

Geekybiker

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @Cowboys_fan: it's called FEDERAL CRIME!

Buran

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Go picket in front of a t-mobile store like that sprint girl, that'll get someone on the case.
This is really quite sad for t-mobile. I used to work there and they absolutely do NOT rip people off intentionally. However here they admit to fraud, tell the BBB they've resolved the issue, and done nothing.

@Buran: Its called MANDATORY ARBITRATION!

Cowboys_fan

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> so - i read about hijacking via Bluetooth connections which could be how this happened.

a hijacker has a billable number ( 5 bucks a minute say). You walk through a mall or airport and they pick up your bluetooth... hijack your phone and make it dial the number. By the time you figure out your phone has dialed something, 20 minutes have passed and they've got your cash.

rewinditback

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Oh, now it posts. Fuck.

ViperBorg

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Okay, last post didn't post.

@MyCokesBiggerThanYours: No.

And for the love of all things... stay the FUCK away from Sprint.

ViperBorg

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @MyCokesBiggerThanYours: No.

And for the love of all things that matter, stay the FUCK away from Sprint.

ViperBorg

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Sprint sucks. Sprint sucks more than you could possibly imagine. I have been with them for five years and every single time they mess up and I have to call customer service, it sucks out my will to live. I have heard some bad stories about T-Mobile too, though. One day, I sat in a T-Mobile store and watched as a rep had to call the T-Mobile customer service line for this customer - they had lost the kid's number. Somehow they were billing him but in their computer system, he did not have a phone number. It took the guy in the store (another T-Mobile employee) a solid half hour to convince T-Mobile 900 service rep that they were wrong. And they still said they couldn't fix it for a week.

There's a reason T-Mobile and Sprint are cheaper than Verizon.

tasselhoff76

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> My understanding was that they had been charging her for this extra account for some time.

chalicechick

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> If you look waaaay up (north of the 49th parallel) in Vancouver, Canada, you'll find someone who's been through something similar...me!

I am a customer of one of Canada's major wireless/phone/TV carriers, TELUS. And earlier this year, not only were my TV services disconnected for almost 3 months, but, when my bill arrived, it was TRIPLE what it should have been.

Was I happy? Umm...no.

Did they really care? Not really.

Did I make a fuss? Absolutely...I blogged about it, talked about it, and complained about it.

I've got a lot to say about TELUS...this one's not done.

darren604

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Also I'm a little confused by her letter. She says she didn't pay the bill and instead reported them to BBB, so why would she get a check in the mail? The credit would be to the TMobile account and just bring her balance to zero, they don't actually owe her money... unless I'm misreading something?

TinkishDelight

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> I absolutely loved every second I was with Tmobile... until I called to cancel my line. Apparently when you cancel your line all of your online access is also cancelled as well as the automatic payment feature. I was unaware of this. It took only about a week before I figured it out and payed my final bill and the $200 early termination fee, but in the interim I had all sorts of harassing phone calls and letters even telling my dad (who's nowhere on my account btw) that I would be reported to the credit agency. The only reason why I waited at all was because I thought the auto was still in effect (it usually takes a few days to post) and didn't want to be charged twice. The whole experience was insane and left such a bad taste in my mouth. I loved them before the incident though, always paid my bill early, and had numerous EXCELLENT experiences with customer service. I even assured them I would come running back the second I could legally disconnect my iphone from ATT. Now after that experience and reading this experience is there anywhereleft to go? It's like we're being forced to choose the lesser of the evils.

TinkishDelight

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Here we go.
Consumerist's Instructions on Threatening a Company with Mail Fraud

ARTICLE: Unlawfully Billed? Threaten To Report Them For Mail Fraud

Have at them. Let us know how it ends up. I love this tactic.

mantari

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @Boberto: Ha. And they think they don't have any competition, apparently. Unfortunately, although you have had good personal experience, I don't doubt that they have ripped off other people... as we see here, alas.

Buran

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> In fairness to T-mobil, they are by far the best cellular carrier I've ever dealt with. Perhaps something is missing here. I don't doubt this occurred, but it seems so counter to every experience I've ever had with them.
I feel this way because my carrier prior to TMobil was Sprint, and boy did they really suck. So bad in fact, I sued them in small claims court. After winning, they informed me that I should consider ever suing them again going forward, as they might decide to withdraw (from me) the "privelage" of their service.

Boberto

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @Buran: It's been my experience that the BBB doesn't do anything when it comes to larger corporations. As an example, my local BBB shows 17489 Tmobile complaints in the last 36 months.

AT&T/Cingular (6076 in 3 years), Sprint showed none (they're not a member), Verizon Wireless showed none (they're also not a member)... so this data is pretty much useless for a corp operating at that high of a level.

The BBB is good for researching and reporting local companies only.

MercuryPDX

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> File suit for the money they took from you? HAHAHA. You can do better than that. HAVE THEM PROSECUTED FOR MAIL FRAUD. That'll get their attention quick enough.

mantari

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Out of curiosity, is there any US cell provider that doesn't screw its customers ?

MyCokesBiggerThanYours

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> LAWSUIT.
LAWSUIT.
LAWSUIT.

Stop dealing with their bullshit and FILE SUIT FOR THE MONEY THEY TOOK FROM YOU. A court has the clout to force them to do the right thing. The BBB doesn't.

And port your number to someone else and consider going prepaid if you fear that another provider might also do this to you.

Buran

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> I love T-Mobile's statement: "Thank you for bringing this to our attention". I do belive the CUSTOMER brought it to their attention and they ignored it.

ptkdude

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @5h17h34d: I corrected my OWN grammer...the post above was mine and I had used the incorrect form of accept.

cryrevolution

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @5h17h34d: People can't correct their own grammar now?

Gloria

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @cryrevolution: go away grammar nazi. Sheesh.

5h17h34d

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> I would report them to the usual regulatory agencies.

Send more letters to TMobile with all of your evidence and who said they would remove the charges.

Send letters now to the credit bureau's explaining the fraud being committed by TMobile and if they can prevent TMobile from ruining your credit and if TMobile tries you will be disputing it. I would even send them the link to this story on consumerist.

You should cancel your service with TMobile, unlock your phone and port your number to another GSM provider like ATT.

The worst part of this is if you switch providers they can do the same crap. Your pretty much screwed with any provider you go with. They all suck with customer service.

ry81984

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @Transient:
All the cel companies have problems that have been publicized..Same with cable companies,home improvement stores, etc.

The only thing you can do is to leave the company that's wronged you for one that hasn't (yet).

macinjosh

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> Put it on a credit card and then file a chargeback and tell them that you never authorized the charge. They have to eat the $1766 plus whatever chargeback fee.

IRSistherootofallevil

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> *accept, not except.

Sheesh.

cryrevolution

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> @KRZTOV: If she's still receiving a bill from TMobile, they have not credited her account and they are still saying she owes money. I'm sure she's already checked her online account before posting this on The Consumerist. She just is ashamed she hasn't checked it much before this all happened. Otherwise she would've seen the fraud. It's disgusting to see TMobile take that long to except full responsibility for the fraud. And if she doesn't get a bill for that entire amount, that would mean they blatently lied to the BBB just to shut them up.

cryrevolution

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> If they send you a check for less than the full amount that they owe you, I would be wary of cashing it, less they claim that you accepted their offer to settle the matter for that amount.

AT203

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> I love that her resolution is to switch to Sprint. There is no other provider that I have personally heard of having more consistently and inexplicably screwed up bills than Sprint. Go team!

Transient

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> At least we have this recourse available. Thanks consumerist... I'll say it.

ZZzz..

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> "T-Mobile has placed a total credit of $1,766.10"

uh, did she check her account? if its a credit, generally t-mobile posts it to the actual account.

krztov

]]> <![CDATA[T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges]]> lookout small claims court here comes another suit against Tmobile

shamim316

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