<![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement - Consumerist Comments]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement - Consumerist Comments]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> I HATE when something comes up with my baby that has to be trusted to someone else. Anytime you are not dealing with a mechanic you are familar with/trust pop the hood and double check the work.
You do not have to be a ASE certified tech to see dripping oil, disconnected wires, or the origional part still in place. Just get serviced at the Quick Change place? Squat and look under the car. The most common mistake is not tightening the oil filter or the drain plug. Both conditions are readily apparent. I saved myself from having to get a new engine that way one afternoon (Wal-Mart TLE). I've also seen a Jiffy Lube tech forget the hose clamps on an upper radiator hose.

JayP71

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> training agenda:

1. tell stores to stop stealing from customers
2. see 1

stevekal

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> Pep Boys robbed me once, too. I had a bad water pump, and they charged me an extra hundred in the replacement to remove a simple plastic cowling. In the end, they patched the leak and told me they replaced the pump, even though the "new pump" was covered with as mjuch corrosion and rust as the "old" pump...as well as the magic marker I'd put on it. Nowadays, I don't think I'd get a repair over $200 without a video camera in the car.

infinitysnake

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> and just for the record, NTB is not a good alternative to Pep Boys. My mother took her car there for tire work and oil change, and the "mechanic" actually put on the oil filter wrong and all the oil leaked out of her system within a week. when confronted they blamed it on a faulty oil filter seal, which is a big steamy load of bs.

i like JOEBLEVINS approach, DIY.

protest

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> You can buy a sub-$30 DC Impact Wrench and spend a little bit on jack stands and a bottle jack. Rotate your tires yourself.

joeblevins

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> the only thing i will ever purchase from pep boys is their super cheap tires, which are perfect for my super cheap car (and damn good in the snow i might add). but i never have them actually put them on my car, most small garages will charge less anyway. and if you do ever HAVE to have them mess with your wheels, invest in a torque wrench and tighten those lug nuts yourself.

protest

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> MOTORAWAY - Unless they fire the managers at that store, then no, this isn't just a rogue store. They are just responding directly to an email bomb, not correcting service everywhere. Are they refunding money to EVERYONE that has fallen into this trap? NO, just the dude that bitched in the right way.

joeblevins

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> So is it Arnie and not Amie? I'm glad this got taken care of and hopefully will be prevented in the future. I have a few trusted "car places," but if I have to take mine somewhere else, I'll definitely be ware of unauthorized charges.

SVreader

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> Pep Boys ought to send people to retrain the staff of their Elson Ave. store in Chicago. I bought new tires there in February; a few days later, getting on the highway for the first time since the new tires were installed, my car was shuddering. I went back; the clerk said I obviously needed an alignment. I disagreed, saying the problem started with the new tires. I asked for the wheels to be rebalanced. They refused, and insisted I buy a realignment. So I did.

A few days later, I'm back on the highway, shuddering persists. I go back, tell them "okay, I paid for the alignment, that didn't work, how about rebalancing the tires now?" Nope, they made me wait and re-did the alignment. Which, you guessed it, did not solve the problem.

I went back to complain. The manager insisted there was something wrong with my car. I agreed, saying it was the tires! No, they wanted to charge me to look at the car, again, but could not guess what the problem is.

I took the car to a different garage and paid them $40 to rebalance all four wheels. The mechanic showed me the computer readout. All four tires were off balance by at least an ounce, which is far out of whack.

Please, Pep Boys, go teach your Chicago store how to take care of customers.

Needless to say, I will never have Pep Boys work on my car again.

numindast

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> @motoraway: The hell I can't.

ViperBorg

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> @joeblevins:
To me, it sounds like a rogue store trying to pull the wool over his eyes. You can't blame the service of one store on the whole chain.

motoraway

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> So, he refunded you the money you shouldn't have had to pay in the first place.

And you had to go through great lengths for them to do that.

Too little, too late.

Murph1908

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> Why would you consider a purchase? He had to email bomb them to get any service. You shouldnt' have to go through that.

joeblevins

]]> <![CDATA[Pep Boys Apologizes For Bilking Customer Over Tire Warranty Replacement]]> It's reading stories like this, that I would actually consider a purchase from them. However, being Canadian, not likely going to happen.

motoraway

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