Ditto.

A little editing should be performed.

Corporate-Shill

MunkyBoi

masonreloaded

ZackHoagie

Imaginary_Friend

- They put returned merch back on the shelves (but there is usually a sticker on the box that says that).

- They have the same types of stuff in multiple parts of the store, at different prices. For example, the TV area only has brand-name (expensive) video cables, but in a totally different part of the store you can find generic cheaper versions of the same type of cable.

- Returns are a hassle if you are returning a computer or a computer peripheral - even if you have obviously never opened the box they will open it and check everything.

- And finally, here is my biggest beef: my local Fry's is not 'themed' in any cool way! (unless you consider "previously was an Incredible Universe" a theme).

sashazur

CatMoran

Amiga

toolverine

And former Fry's employee here too. Love shopping there. No other chain store or mom-n-pop store comes close to their product offerings. But their customer service is lacking. Probably worse than Best Buy. And the Fry family is prime fodder for a reality TV show. Drama, drama, drama.

LatherRinseRepeat

During the run up to the 2004 presidential election, I noticed Frys had Republican volunteers registering voters out front. (Big BUSH signs) The problem was they were only registering Republicans. Illegal under state law. The woman running the booth at the time actually refused to hand me a registration form after I declined to state a party affiliation.

I'm an Independent, but I couldn't let that go unchallenged. So, I set up a registration booth myself, with a sign reading "Register to vote here, ALL parties welcome." (large KERRY sign)

At one point, I'm being heckled by a group of guys hanging out near the Bush table. So, I walk over to answer a few of their questions. Such as, "Why do you support Kerry?" I told them Kerry was the only one willing to stand up to Bush, whom I consider a bad leader. A friendly conversation with opposing viewpoints. No big deal.

Randy Fry himself comes out and sees me talking to these guys, and goes ballistic. He starts screaming at me that I need to leave the property immediately or face trespassing charges. He says he doesn't want me harassing customers. I explain we were having a friendly conversation, but now that I know he doesn't want me talking to customers, I won't unless they approach my table. I explain that I am the only person in front of his store following state law and registering folks from any party. (There are two Bush tables now) I ask him to please let me stay. He says the Democrats will have to send someone else. I explain that no one sent me. I'm doing this on my own time for free. The concept seems alien to him. He says he's calling the cops. I say I will wait patiently for them, to arrive. He walks away.

Five minutes later he comes back and tells me the cops are on their way. I inform him I'll be sure to let the media know he's knowingly allowing Republican voters to register in front of his store, while having an Independent registrar arrested. This seems to make him think a little, and he walks away again.

He comes back a few minutes later and tells me I can stay. He adds, "I didn't know who I was going to vote for before today, but your actions have convinced me to vote for Bush!" Wow, really? Registering anyone who asks convinced you we need inept leadership? OK.

I continued to register voters from all parties for the rest of the election cycle, there and in front of Walmart too. It's amazing the reactions you get from people at such altars of consumerism with a Democratic campaign sign. More than one person threatened to physically beat me, but no one actually had the guts to try. Probably for the best for all concerned.

Radoman

MunkyBoi

MunkyBoi

MunkyBoi

Burgandy

Consumerist-Moderator-Roz

Perhaps just the executive and district managers numbers only?

But with the extensive list of numbers would it be appropiate to ONLY follow the "chain of command" for escalating issues? Really gives the consumer to try "every" option before executing an EECB.

exkon

javastain

dolphinpacific

Even though your visitors don't pay to come here, we're consumers of your content. Or...non-consumers and non-recommenders of your content. I like Consumerist, but stuff like this is garbage and doesn't make me want to support or recommend it.

Ola

j.a.s.o.n

For a blog that advocates good behavior in the open market, this seems to be an awfully bad decision. I hope the employees of this company raise hell.

Take the list down, and reclaim your moral authority!

PandemicSoul

Sequential_Combo

dantsea

Papa Midnight

Sweet, I wonder if he can help me return this remote control that doesn't work.

Darkest Daze

j.a.s.o.n

This serves no purpose whatsoever, and is the kind of privacy violation that this site would normally jump all over.

Someone call Arnold Diaz, because consumerist deserves a Shame, Shame, Shame on you!

fredmertz

Piss off a crazy person and they'll happily call whomever they can find.

troublz

rublind

j.a.s.o.n

jbohanon

ivieso

Just a side note, in case you want to get a worker back, the "employee parking lot" is on the right side of the building (when facing it like in the photo). Just in case you have to slash any tires. ;)

rublind

Kurtz

timmus

kweee

im·mor·al
Pronunciation:
\(ˌ)i(m)-ˈmȯr-əl, -ˈmär-\

not moral; broadly : conflicting with generally or traditionally held moral principles.

I seriously don't think that people with a problem with their power supply will call the book department dude. This site is about protecting the knowledgable consumer. We are being entrusted to not abuse the information we are given. Many situations where the customer is not satisfied needs prompt attention, and I challenge you to call anyone on this list and ask them:

"would you mind taking a call from a frustrated customer about a problem that Fry's hasn't resolved?"

They'll say sure.

GenXCub

Imagine someone sitting at their desk getting a call from some angry customer. It's not their job to deal with that, and how would they handle that? I've been in that situation before and it's not a good one. I've dealt with many customers in my past CS jobs who I could just calling number after number bothering people.

While this information is usually accessible if you know where to look on some corporate sites, it's just not something that should be published like this. It helps no one, and in the end will probably cause some people issues.

bnet41

roche

bnet41

The power supply on my PC died. I went to Fry's because it was the only local store open and bought a sealed power supply that didn't have the return sticker on it. I get home, remove the plastic, slide the box out of the paper sleeve...and find a return sticker on the box that says "defective, return to mfg." At this point I'm pretty upset. Next day I return the power supply to Fry's and show the clerk the sticker and don't even get any sort of apology. I get a refund and leave. In the 2+ yrs since this happened I've built 2 PCs and done upgrades and not one penny was spent at Fry's. I paid more $$ either to the local shop or mail ordered the parts.

Support your local mom/pop PC shop over Fry's.

Starfury

[www.tian.cc]

Tian

LatherRinseRepeat

Thanks Ben!

scoobydoo

renilyn