<![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994 - Consumerist Comments]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994 - Consumerist Comments]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> I've had really good experience with Samsung's CS. If they're the "worst," then de-feather me and call me a chicken. weeeeeeee hawwwwww!

mattbrown

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> I spent 27 minutes on hold this very morning with Delta, just trying to get my SkyMiles account number.

The very nice, but very Indian woman who finally answered had a difficult time communicating in English and it took another 7 minutes for her to find my SkyMiles number.

Finally, she was not allowed to change my address in their system and instructed me to send a request via postal letter to an offline address.

I hadn't flown Delta in a few years and now remember why :-(

baduncadonk

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> "You may be surprised to see stastics that don't jive with your personal experience with the company."

Nope, they match my experiences 100% :D

yg17

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> Ah fuck, never mind, I completely misread the article, sorry for the (now) 3 useless posts.

JDAC

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> I miss T-Mobile. I wish they had better cell coverage. I read that they bought up a nice swath of the public radio spectrum (don't get me started) so maybe things will improve.

(sprint sux)

oldhat

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> @JDAC: Yeesh, read before posting...

They're getting worse, but Verizon/DirecTV are still the best you can get.

JDAC

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> @mikesfree:

I may be wrong, but I suspect all the negative number companies are the best of a rotten bunch. They're getting worse, but Verizon/DirecTV but they're still the best you can get.

Go service!

JDAC

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> I dont understand what you are presenting, mainly because of the direct tv being a negative number.

mikesfree

]]> <![CDATA[Most And Least Improved Companies In Customer Satisfaction Since 1994]]> Cable & Satellite TV: DirecTV -4.3

So the best was -4.3

Way to go Cable/Sat Providers.

mikyrok

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