<![CDATA[Cingular's Blackberry Users Can Request Credit For Service Outage - Consumerist Comments]]> <![CDATA[Cingular's Blackberry Users Can Request Credit For Service Outage - Consumerist Comments]]> <![CDATA[Cingular's Blackberry Users Can Request Credit For Service Outage]]> OK - so here's my issue with how Cingular handles customer service: Why should anyone have to call at all? I mean, they KNOW that all of their Blackberry users were affected. They know exactly what happened.

Why not just make an across-the-board adjustment, and then send out an email to these folks letting them know that they've made the credit to cover the one day loss of use.

Wouldn't that generate more goodwill and be a better example of service than forcing however many thousands of people to call in, try to get to a rep, and get the credit applied?

saerra

]]> <![CDATA[Cingular's Blackberry Users Can Request Credit For Service Outage]]> think they'll offer that guy whose girlfriend dumped because she thought he was ignoring her emails a date?

e10

]]> <![CDATA[Cingular's Blackberry Users Can Request Credit For Service Outage]]> My Cox Telephone will also give a credit for every day that I have a problem. Sadly, it happens so often, it just isn't worth the effort of making all the calls.

mantari

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