ChadLoralee

AdalHaole

RodolfoCabbie

HilliardAndraemon

This was a supervisor (alledgedly) that had taken over the chat session. I have a transcript of the chat saved & I'm going to send it to all 25 executives listed above. I told her that was what I was going to do and since she could not give out Sr. executives contact info, she can give me her email address so I could copy her on it - She replied - I do not have an email address.

We'll see what kind of response I get from the email. Regardless, the fact that I had this information and was able to get her to understand the fact that I busted her intentionally dishonest was worth the ** 2 hours and 15 minutes * spent on the chat. Thanks consumerist.

myersbaseball

I have been a loyal Sprint customer for 6 years and called yesterday with billing problems. I've always paid on time.

After talking with 3 reps who couldn't help me, I escalated to the disconnection department where I spoke with a guy named Ruben who told me that I was trying to scam Sprint, that "people like you" who don't read their bills carefully should learn their lesson, and he "wasn't about to" go back over my bill to read all the notes to resolve the problem.

When I spoke with the VP, he told me that he was going to get to the bottom of it and that Ruben would most likely be terminated. He said that they have had to fire several people lately to clean up this customer service mess. He promised to call me back before close of business today to update me.

We'll see what happens. I will keep you all posted.

utlawlra

Below are the names of the useless reps (and their ids) who I spoke to (I tried to get the rep ids of the other 2 reps, but they transferred me before they even finished)

Victor rep id cc556321
Omar rep id 701268
Andrew rep id 5665047

skadoo323

I have always paid my bills on time, and use a substantial number of mobile services. I will NEVER go back to Sprint.

Sprint: is is really worth treating people this way? Do you actually get anything out of it other than wasted help desk time and consumers who hate you?

triton2

nun

laxbobber

Fly Life

sawallish

lovely773

Buster121

peachkellipop

vhl_ogden

sanjoeel

What do these numbers and letters mean?

VARESP0513 - 503 | NX1289

They are the mail stop and cost center,

twosox

majorh

Lexi

ronisellen

Rum1

I was treated like a second class citizen and told that I should have someone who could carry on an adult conversation call back to discuss the billing matter.

Thank you, thank you, thank you for this resolution number! This pig supervisor is going down.

mmaxfield

darnellswife

That was in January 2007. To no avail I have repeatedly called Sprint for the past 4 months and spoke to several supervisors regarding my issues. I have received bogus calls from collection agencies stating that I owed Sprint $1572.

I used the information you provided and called the SVP of Customer Care Tim Kelley at 913-794-1671. I was transferred to an Executive Analyst Billy Young who immediately cleared the bogus information in my account and credited the one account $1572 and said the additional refund of $924.78 will be expedited and I should receive it within 3-5 business day.

I cannot thank you enough for providing these numbers. I didn't know who to turn to next in trying to resolve my issues.

Thanks…..

cmbradshaw2003

blackpro

jeannieb24

i comment on it because alot of the info posted on this site is grossly missated, false, exagerrated, and people form opinions on companies based on it that aren't fair.

in my opinion, i think the authors of consumerist should do a better job of verifying the information (not that this particular post suffers from that or needs verification) they post and weeding out BS. that would be valuable, but it would be much more difficult. then dumb & smart people could happily read it and benefit from it.

@medalian1: I don't see how any of that spam discussion detracts from the value to the consumer of having these email addresses to escalate stuff to. Corporate firewalls of all sorts already have to deal with tons of spam, I doubt a mention on a blog will crash their filters.

Ben: might I suggest when posting email addresses next time, you just post the address and domain separately, such as:

blahblah the email addresses are all @sprint.com:

kim dot garvey
shelley dot r dot hallier
...

shoegazer

Stepehn Colbert

Flood the lines, guys. Stick it to them.

DesertIsBurning

sprint's doing a lot right now to right the wrongs that customer care has inflicted. this includes firing the old executive director of customer care and specializing the workforce to aid the customers more efficiently.

also, the "email addresses" you posted for executives are do not go right to the executive. they're actually dummy addresses that are monitored by sprint's IT department, specifically for this reason. occasionally the IT department will forward emails on that it deems important.

one more thing, notice how all of the area codes for these executives are 703 area codes, which would make them based out of reston, va...or the 913 which would be overland park, ks?

surprise!

they're not. these people are based all over the country with a vast majority of them being based out of irvine, ca & forth worth, tx, and not having 703 or 913 area codes.

way to do your homework.

and thank you for choosing sprint.

violetmasters

SOhp101

soldierboyadam

mbressman

mbressman

in my opinion, i think the authors of consumerist should do a better job of verifying the information (not that this particular post suffers from that or needs verification) they post and weeding out BS. that would be valuable, but it would be much more difficult. then dumb & smart people could happily read it and benefit from it.

and yeah, again, medalian, the spammer has X amount of time to write a spambot and send out emails. if you just put all the addresses in standard format, then writing the spambot takes X short amount of time, and sending emails (unless you type a whole bunch of fake ones in your post, which would waste YOUR time, not the spam bot builder's), then they get Xspamget - Xsendall to send emails to valid addresses for every website.

If you hide them, even a little bit, then it moves from Xspamsite - Xdecode - Xsendbad - Xsendgood for each website. All this coding also kicks out small timers who only have the bot, but haven't written alot of code behind it.

There is no way that these two are equal RE: security from the website owner's perspective.

and the word 'at' is pretty common. the logic would have to be pretty thick to be very good at all.

drewheyman

Death

Not saying that they don't have problems, just saying that they're not awful to everyone.

AgentMunroe

Thank you again Consumerist for getting us the information that proves useful in trying to get value for our money, i.e., support for the service for which we pay.

radiofree

John Stracke

VARESP0513 - 503 | NX1289

mccxxiii

Some people use - instead of [, you get my drift.

So they send some bounced emails, you think the spammer cares?

I just posted the first link I could find about not using it, I didn't read the article really.

medalian1

Why do you bother to read the site then? Every group contains dumb people, consumers included. It's not special, and it's not worth commenting on.

On the other hand, there are those of us who are not dumb. The implication of your comment is that since dumb people show up, why bother? This makes no sense--where would the not-dumb people go then?

bokononist

it's true that its not difficult to concatenate munged strings, but the concatenator program has to know what to concatenate first, otherwise, it is really no better than just tossing random words together.

so if a spammer wanted to steal email addresses from this site would have to code it specifically for this site, or would get a huge list of email addresses trying to cover all possible concatenation cases.

Secondly, if you read the article you posted, they said the best defense was not to give out email addresses at all, which kind of defeats the point of the post.

And how on earth could it be better to give the full email address? that way the spam bot doesn't have to do any decoding? Do you know how easy it is to write a spam bot that pulls addresses from a website? About 100 times easier than writing a spambot to find email strings, and then more code to concatenate strings of words into email addresses.

And that's the problem with Consumerist in a nutshell. Consumers tend to be freakin' dumb, so corporations fight that, and spend alot of time losing. and Consumerist only equates to a negative feedback loop, which will just make things worse.

drewheyman

http://www.bestprac.org/articles/spam_bots_3.htm

Spam bots can "de-munge" them. Your better off just posting them in their full format, cause it doesn't matter.

medalian1

bluegus32

I am sad :(

thereviewer

Trozzur

thereviewer

Trozzur

mrimp

strider_mt2k

bluecracka