<![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee - Consumerist Comments]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee - Consumerist Comments]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> its called a logic flow and its a joke every one has system restore and recovery for options.

mmeehh

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> HP Commission Accounting Practices 'lacking' in paying correctly and keeping commissions they can't decide who to pay to...

Bythemountains

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> I work at a IT wholesaler in Australia. HP might not care about Canada much, but they don't seem to even know Australia exists. I have never managed to get promotional material from them.

sillybgoat

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> "1. The imaging drum is intergal to the toner cart in an HP printer. What stops the printer from printing is a Maintenance kit, it consists of the fuser, transfer roller, and the pickup and seperation rollers. It will notify you that service is required early so you can order a maintenance kit. You can get those from a few different third party companies who sell refurbished kits for cheaper than HP."

This is incorrect. NO "maintenance kit" will stop the printer from printing. And some color laserjets do have separate imaging drums from toner cartridges. The 45xx series for example.

(Cheap) Inkjets may well have an OFF setting, because every time a (cheap) inkjet begins a print or does a cleaning cycle, it squirts (wastes) ink into a trough to make sure the nozzles are clean. This is true for all cheap inkjets, regardless or manufacturer, that I have serviced. Usually, the trough gunks up. I have never seen an inkjet just stop working for no good reason. More expensive inkjets have servicable troughs, also called service stations. Large format Design Jets actually call this part a spittoon.

swalve

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> When I worked right next to the HP guys, most of them were making over $12/hour. People who had been there longer were making even more. It was still a soul-sucking place.

MonsieurBon

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> @Eugene, CUPS is installed but not usable by default. If a "real" driver exists, that's used instead and it's a nightmare to try and tell the Mac OS otherwise.

grovberg

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> "Can I call you back in a couple days to make sure you've got it?""

I have never, ever, under any circumstances gotten called back by any CSR who has promised to call me back from any company. Never. Not one time, despite the dozens of time's it's been promised.

I had just come to the conclusion that this meant "I do not wish to talk to you now. Please hang up and call back two weeks from now." in CSR.

grovberg

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> Usually the page count is on the "config page" first option on the menu.

@Amy, Don't the new macs use cups now. My Hp inkjets I can pick up ink levels and such from the hp toolbox for cups on my linux machine.

QMaulleigh, read my post, I used to service HP printers but didn't work directly for HP so I was never under any NDA and never had anything to hide.

Eugene

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> The maintenance readouts are usually on the printer. The HP people just gave me the steps to reset it over the phone. Their CSRs have always been great; no recollection of where they were from.

imajoebob

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> The readouts about a HP printer don't work on Macs. In my experience.

Amy Alkon

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> This still sounds too conspiracy theory to me: like restaurants installing seats that hurt your butt after 20 minutes. I'm gonna keep checking www.snopes.com for this one. I need more facts.

Maulleigh

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> Regardless of whether it was a dazzling secret or not, its too bad he didn't snag a copy of that flowchart so it could be posted here.

Nygdan

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> Its too bad he didn't snag a copy of the flow chart anway.

Nygdan

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> Would it be more cost efficient to design a printer that doesn't suck? Of course, I mean that for any printer manufacturer, because for my purposes, HP has made the least sucky printers I've destroyed in the last 10-15 years.

And why did I read #6 as un-ionized?

rickgrx

]]> <![CDATA[9 More Hewlett-Packard Company Secrets From A Former Employee]]> 1. The imaging drum is intergal to the toner cart in an HP printer. What stops the printer from printing is a Maintenance kit, it consists of the fuser, transfer roller, and the pickup and seperation rollers. It will notify you that service is required early so you can order a maintenance kit. You can get those from a few different third party companies who sell refurbished kits for cheaper than HP.
2. Any first level tech support goes by a flow chart. I used to service printers and even my service authorized tech support number had a first level flow chart, I pretty much had it memorized so I would call and give them the answers in order before they could even read the questions and then get sent to the next level.
3. Any large company will do a market study to see if they want to market to different countries/areas/market segments. Doesn't matter if its HP, Ford, Toyota, etc. They all have certain countries they will sell or not sell in.
4. Most any consumer level and first level tech support is outsourced, doesn't matter if its HP, IBM, Dell, or your bank.
5. Most service manuals are available by drilling down through the support options. I download the service manuals for anything I buy, be it my laptop, printer or cordless drill.
6. Duh, thats the whole reason to outsource, to save money. Same with making products in China, cheaper labor.
7. Unfortunate side affect of large companies, parts ordering is always a pain. Try ordering a knob for your washing machine, or part for your TV.
8. There are a couple web sites like help desk funnies, everyone in the tech business has had their share of funny stories.
9. True with any low cost product. You pay a help dest tech $15-$20 an hour to trouble shoot a $100 printer and you have just lost all your profit. Same with anything in the computer/tech business. If your mouse is broken, they just send another one, not worth trying to fix/troubleshoot. I had a request one time to clean a keyboard, manager saw it and put a note on the repair ticket "keyboard is cheaper than labor, suggest replacing keyboard". Would you pay a PC shop $65 an hour to clean a $15 keyboard?

So where are the "secrets" these are nothing more than the first 14, just normal common sense things, nothing special/secret.

Eugene

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