Dell Laptop Languishes For A Month, Shipped Back Unrepaired - Consumerist Comments

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

BugMeNot2 — Sat, 14 Jul 2007 01:57:08 EDT

And here is why you should avoid shipping laptops for service.

BugMeNot2

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

shdwsclan — Fri, 27 Apr 2007 14:53:40 EDT

WOW thats terrirble....
Again why i went with ibm for my laptop, 2-7 day turnaround time, sometimes that includes time with shipping...especially when you get their business warranty...I dont know what its called, but they are supposed to get it to you in like NO time...and if they cant, they'll send you an entire replacement unit...

shdwsclan

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

watcher95 — Thu, 14 Dec 2006 10:05:52 EST

It could be that the thing had nothing wrong with it in the first place.

Sure Dell could have worded the service tag a bit better, but the original poster (friend of the actual owner)is a bit vague with the description of "broke"

watcher95

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

sweetasman01 — Thu, 14 Dec 2006 10:01:01 EST

DutchFlat, That might work for you but if you country does not have "Apple" stores you have to wait between 6 to 8 weeks to even get you laptop LOOKED at by Apple while they ship it to Auckland (New Zealand).

sweetasman01

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

con40dmitri — Wed, 13 Dec 2006 21:44:51 EST

I regret buying a Dell laptop as well. Their service is awful - it took them a good 3-4 months to ship back my battery. May be going with a Mac in the future.

con40dmitri

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

DutchFlat — Wed, 13 Dec 2006 21:34:41 EST

Well, if you're stupid enough to buy a Dell Duh, that's what you get. I've watched customers bring in faulty Macs to an Apple store, and get their machines fixed instantly, on-the-spot. Or, replaced! No BS.

It's amazing how many people settle for the Yugo when the Ferrari only costs a few bucks more.

DutchFlat

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

ironchef — Wed, 13 Dec 2006 19:55:56 EST

post this on youtube.

you might get more traction by making a testimonial sound bite. Stuff will be uber embarrassing when it hits youtube.

ironchef

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

jurijuri — Wed, 13 Dec 2006 15:10:32 EST

This happened to me with Sony; they held onto it for EIGHT weeks without repairing it. (I sent it in to Consumerist, too...) When I got it back, it was actually in worse shape.

jurijuri

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

kerry — Wed, 13 Dec 2006 13:02:19 EST

I sort of suspect that this guy started calling to find out when his laptop would be shipped back to them and they got sick of the asking and shipped it back immediately, unrepaired. Kind of an asshole thing to do, because surely they understood he wanted it fixed before it was shipped back, but I sort of get the jerkass response of "well, if he wants it back so bad we'll just ship it back unrepaired, sucker!"

kerry

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

Rectilinear Propagation — Wed, 13 Dec 2006 12:23:17 EST

As long as we're focusing on the least important aspects of the story (consumer going 'cheap'):

LCD Hinge-Up Assy.

Am I the only one who thinks that sounds wrong?

Why the heck would someone not only send something back unrepaired but include notes saying they did it on purpose? What, did someone get all pissy this guy had the nerve to ask about his machine?

Rectilinear Propagation

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

bambino — Wed, 13 Dec 2006 12:05:43 EST

Yeah the 'thanks!' totally makes this.

bambino

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

Brianron — Wed, 13 Dec 2006 12:04:35 EST

"SHIP BACK UNREPAIRED. THANKS!"

No, Dell, Thank you!

Brianron

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

isadora — Wed, 13 Dec 2006 11:26:03 EST

Assuming the consumer was cheap/stupid is absurd. Not everyone is as "plugged in" as posters here.

My mom would ship it back and just live without the internet. And be sorely disappointed to find a friendly f-you and a broken laptop.

isadora

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

FLConsumer — Wed, 13 Dec 2006 11:19:45 EST

SHIPPED a laptop for service? Someone went cheap. I'll only order next day on-site service for my laptops. I don't have 4 weeks to piss away, waiting for my laptop to return. The techs Dell has sent to my place were pretty good overall, only had one time when the tech wasn't quite as sharp as I had hoped (he forgot to reconnect the modem & wireless mini-PCI card).

FLConsumer

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

missdona — Wed, 13 Dec 2006 08:58:30 EST

I just bought a Dell Laptop for my folks for Christmas. The only upgrade I took was on-site service, for that very reason.

missdona

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

watcher95 — Wed, 13 Dec 2006 04:27:48 EST

Maybe it wasn't broken in the first place?

watcher95

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

NeoteriX — Wed, 13 Dec 2006 01:42:53 EST

Time to serve court papers at your local Dell kiosk... :)

NeoteriX