"I concur with the readers who recommended filing a dispute with their CC company.

Also, Empire is in NY State. The NY State Attorney General's office website posts the Consumer Law Help Manual at http://www.consumer.state.ny.us/clahm/start.htm and if you check under "Contracts" you'll see a list of contract cancellation laws. Specifically: "Telephone Sales Contracts.[17] http://www.consumer.state.ny.us/clahm/clahm-contracts.htm#... Consumer has three days to cancel the contract." So the fact that they told Joanie that she couldn't cancel the contract was a false statement and they should have told her that. She can file a complaint with the NYS Atty General's Office if necessary, but she probably won't have to. Once she files a dispute claim with the credit card company they will likely credit her account within 2 days. It could take 90 days to resolve the dispute with Empire but I think the law is on Joanie's side.

As far as the salesman calling her back repeatedly - that's starting to sound like harrassment and probably the FCC can offer some help on that one."

Ben Popken

John Stracke

LintMan

RandomHookup

Like the whole story, I just dont get it.

The_Truth