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Bloggers: TSA "Strongly Cautions" Against Writing About Security Loophole
By Phil Villarreal on March 9, 2012 8:15 AM  
It seems the TSA isn't so happy about the dissemination of a blogger's contention that you can sneak dangerous stuff through security by placing it along the side of your body. The blogger says reporters complained that the TSA tried to get them not to write about the story. More Â»

Michigan Woman Who Won $1 Million In Lottery Stays On Food Stamps
By Phil Villarreal on March 7, 2012 9:15 AM  
It's not unheard of for recent Michigan lottery winners to consider themselves so hard up that they subsist on food stamps. Following last year's revelation that a Michigan man who won $2 million in the state lottery remained on welfare, now there are reports that a woman who snagged $1 million in winnings is doing the same. More Â»

(afagen)

One ESPN Employee Canned, Another Suspended For Racial Slur
By Phil Villarreal on February 20, 2012 8:30 AM  
Use of a clumsy-at-best, racist-at-worst reference to New York Knicks hoopster Jeremy Lin by ESPN journalists have resulted in the firing of a headline writer and the suspension of an anchor. The journalists both used the same racially insensitive cliche to describe poor play by Lin, who is of Taiwanese descent. More Â»

Unfortunate Caller ID Foreshortening For The Original Honeybaked Ham Company
By Ben Popken on October 27, 2011 3:00 PM  
Probably should have thought that one through. More Â»

Minnesota Company Maybe Never Sold Steve Jobs Those Turtlenecks
By Mary Beth Quirk on October 18, 2011 9:30 AM  
The case of Steve Jobs' iconic mock black turtlenecks keeps getting curiouser and curiouser. After a post on their web site mourning Jobs' demise while offering to give $20 of every $175 turtleneck of a certain style sold to fight cancer, it now seems the Apple icon might not even have worn garments from the company. More Â»

(Library of Congress)

"Guess The Next Cashier To Be Fired!" Contest Not Good Morale Booster For Cashiers
By Ben Popken on October 3, 2011 12:00 PM  
A judge has ruled that the "guess the next cashier who will be fired" "contest" concocted by a convenience store manager created a hostile work environment. Several of the employees left after it and the judge ruled that their unemployment claims could not be dismissed on the basis of the workers leaving voluntarily. Here is the text of the kooky contest memo: More Â»

PR Firm CEO Threatens To Fire Next Person Who Doesn't Replace The Milk
By Ben Popken on September 30, 2011 4:00 PM  
In a company email that reads like a rejected new column for the Onion, the CEO of a PR company threatened this week to fire the next person who neglects to replace the empty milk carton in the refrigerator. More Â»

Secret Memo Reveals Which Cellphone Carriers Store Your Data The Longest
By Ben Popken on September 28, 2011 4:00 PM  
How long does your cellphone company keep logs of your text messages? Of the words you wrote? Of the calls you made? A Freedom of Information Act request by the American Civil Liberties Union of North Carolina unearthed a Department of Justice document that breaks down the retention periods for each mobile provider. More Â»

(redjar)

Verizon Makes Online Chat Just As Crappy As Calling In
By Ben Popken on September 27, 2011 4:00 PM  
Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. You almost forget that you're not talking to a person over the phone. One of the ways they make this simulacrum seem so life-like is that you can be transferred from one agent to another, and then there's silence on the other end because there's no one there — just like the real thing! Reader Michael shares a recent chat transcript to illustrate: More Â»

Here's What A Secret Shopper Scam Looks Like
By Ben Popken on September 8, 2011 1:00 PM  
Reader Brian got a surprise $1,530 check in the mail and an invitation to become a secret shopper. The letter told him that he had been selected to become a "mystery shopper" and report on how local stores were doing. He would buy selected items from them and report on the process, and get to keep what he bought. Sounds great, who couldn't use some extra cash, right? It all sounds so enticing because, as Brian was able to detect, it was the bait to lure him into an advance fee fraud scam. More Â»

(Amazon)

Lawsuit: 61-Year-Old Lifeguard Says He Was Fired For Refusing To Wear Speedo
By Phil Villarreal on August 19, 2011 11:15 AM  
A 61-year-old New York lifeguard says he was weeded out due to his age four years ago when he was asked to wear a Speedo to partake in a swim test. He's been entangled in age discrimination-based legal battles with the state ever since, and found success with an appeals court, which reinstated his previously dismissed case and will send the case to trial by next year. More Â»

Report: Woman Served Meal Only A Vampire Could Love
By Phil Villarreal on June 30, 2011 11:15 AM  
According to a news report in Houston, a woman stopped eating halfway through her meal at Cracker Barrel when she noticed what she believed to be human blood on her food. She suspects an injured worker at the restaurant left bloody fingerprints on her grub and is asking the restaurant to have the worker in question take a blood test. More Â»

Walmart Releases Video Of Vigilante Jumping On Robbers' Hood
By Ben Popken on June 23, 2011 3:00 PM  
Walmart has released CCTV footage of the shopper who jumped onto the hood of a car full of would-be beer shoplifters in an attempt to kick in their windshield and stop them from speeding away with their pilfered lager. More Â»

How To Avoid Flood-Damaged Used Vehicles
By Phil Villarreal on June 10, 2011 2:30 PM  
Disastrous flooding, such as what the Midwest and Southeast has recently suffered, tends to, well, flood the used car market with damaged vehicles that pass the eyeball test. There are ways to avoid falling victim to unscrupulous resellers try to move water-addled rides, though. More Â»

(truche)

Urban Outfitters Offers Jewelry Identical To Independent Designer's Line
By Mary Beth Quirk on May 26, 2011 5:15 PM  
Something is rotten in Denmark, or rather, in the I Heart Destination jewelry line of baubles offered by Urban Outfitters. Turns out those $19 danglers in the shape of the various United States of America with a heart cut-out are exactly like necklaces crafted by an independent jewelry designer named Stevie. Update: 'Stolen' Urban Outfitters Jewelry Design Not All That Original More Â»

Extreme Makeover Subject Accused Of Lying About Kids' Illness
By Phil Villarreal on May 16, 2011 10:15 AM  
A family with purportedly sick kids featured on Extreme Makeover: Home Edition may have been exaggerating about their medical hardships, according to doctors who have tested and examined the kids. More Â»

BCS "Punishes" Fiesta Bowl By Making It Donate $1 Million To Charity
By Phil Villarreal on May 13, 2011 9:15 AM  
After the Fiesta Bowl revealed it had misspent funds, buying extravagant, bribe-like gifts for power brokers — including strip club outings — and coercing illegal campaign contributions from staffers, Bowl Championship Series officials rattled their sabers. But despite vague threats to possibly strip the Arizona-based bowl game of its lofty BCS status, the organization has let the bowl off the hook with a stern lecture and an non-punishing punishment. More Â»

Report Alleges Chuck Norris Has A Black Belt In Plagiarism
By Phil Villarreal on April 27, 2011 11:15 AM  
Chuck Norris, actor and author of a syndicated column for Creators Syndicate, stands accused of borrowing the words and ideas of others without giving due credit. More Â»

Facebook Games Could Be Responsible For Demise Of Soap Operas
By Phil Villarreal on April 26, 2011 11:15 AM  
Soap operas continue to wash out, and demographic analysis suggests audiences may be shifting away from the programming to spend more time on Facebook games. More Â»

Website Fires Film Critic Following Fabrication Accusation
By Phil Villarreal on April 25, 2011 9:45 AM  
A former New York Times film critic was canned by a website following an investigation into his review of Source Code, which contained language that made it appear as though the review could have been based upon an early draft of the script rather than the movie itself. More Â»

Scammer Cracks Into Facebook Account And Hits Up Chat List For Cash
By Ben Popken on April 14, 2011 1:00 PM  
Kevin was worried. His friend Mike said over Facebook chat that he and his wife and kids were stranded in London after getting mugged. They needed money wired immediately to settle their hotel bill. This was especially worrisome because Mike was supposed to be recuperating in the hospital from head surgery... Then Kevin realized that someone had cracked his friend's Facebook account and was impersonating him. Here is the transcript of their conversation: More Â»

Landlord Wouldn't Fix Leak For 5 Months. This Letter Got Him To Do It in 5 Days.
By Ben Popken on March 7, 2011 11:00 AM  
Raymond and his wife had a leak in their master bedroom ceiling that they begged their landlord to fix for five months, with no result. With a baby due in a month, they really needed full use of their bedroom. Then Raymond wrote a very good complaint letter specifically citing his state's landlord-tenant law and proposing a retroactive rent reduction for all the months the leak wasn't fixed. That got their attention. More Â»

(KFreon)

Gardening Franchise Calls Itself "The Walmart Of Weed," Starts Expansion
By Phil Villarreal on March 2, 2011 11:30 AM  
An Oakland, Calif.-based outfit that's dubbed itself "The Walmart of Weed" opened its first franchise outlet in Sacramento over the weekend. Hoping to capitalize on demand from medical marijuana users who intend to grow their own medicine, the store offers equipment that helps growers set up hydroponic gardens. More Â»

Pot Farmers Market Sprouts Up In Seattle
By Phil Villarreal on March 1, 2011 12:30 PM  
Taking advantage of Seattle's easygoing marijuana laws, the Cannabis Farmers Market debuted in the city Sunday. The event drew 600 customers. More Â»

Insider Debunks The 9 Extended Warranty Sales Pitches
By Ben Popken on February 24, 2011 1:00 PM  
Here are 9 of the most common lines salespeople try to feed you in order to get you to buy an extended warranty, debunked by an insider. His job is training and development in this 3rd-party service plan industry, a job he's leaving soon because he's sick of the "half-truths and deceptions" it foists on consumers... which he will now reveal to you. More Â»

Shoplifter Stuffs Chainsaw Down His Pants
By Laura Northrup on February 23, 2011 4:00 PM  
If you were a criminal and needed to shoplift a chainsaw from a retail establishment discreetly, safely, and efficiently, how would you go about it? An Oklahoma man allegedly chose a novel method: stuffing it down his shorts. More Â»

Researchers Link Processed Food To Lower IQs In Kids
By Phil Villarreal on February 8, 2011 10:15 AM  
It could be that munching on processed foods packed with fat and sugar may make kids a bit less intelligent. British researchers have found 3-year-olds who munch on such grub tend to have a slightly lower IQ when they reach age 8. Meanwhile, 3-year-olds with healthier diets were shown to have higher IQs five years later. More Â»

It Turns Out Mothballs Aren't Just Bad For Moths
By Phil Villarreal on February 8, 2011 9:45 AM  
In a newly released study, doctors say the idea of preserving kids' clothing in mothballs should be mothballed. An ingredient that had been widely used in the pest repellent has been found to cause neurological damage, and sometimes death, in infants. More Â»

Report: Hundreds Of Thousands Told They Owe Defunct Hollywood Video
By Phil Villarreal on February 4, 2011 9:45 AM  
It turns out the reader who received a mysterious notice saying he owed a bunch of money to deceased Hollywood Video is far from alone. More Â»

Disneyland Scraps Reported Plan To Limit Roaming Characters
By Phil Villarreal on January 26, 2011 3:30 PM  
Part of the appeal of taking your kids to Disneyland is the ambiance. You know — the opportunity to watch their eyes light up when they gawk at an underpaid actor dressed up in a demeaning mascot suit amid your day of magical line-waiting. More Â»

Man Develops Cobwebs Waiting For Verizon FiOS To Lookup His Address
By Ben Popken on January 25, 2011 4:00 PM  
It should not take numerous minutes for Verizon to look up John's address just to see if he might be eligible for FiOS. All told it took them 27 minutes just to locate his address and say, nope, you can't get FiOS. So he served them by talking trash about their database. Oh snap!
Suspected ID Thief Helps Police By Posing For Sam's Club Photo
By Chris Morran on January 19, 2011 11:15 AM  
If you're going to use someone else's identity to go on a shopping spree, you might as well go hog-wild and hit some upscale stores. At the very least, don't go shopping at a discount warehouse store where you'll need to have your picture taken for your membership card. More Â»

23 Things An Extended Warranty Call Center Rep Wished You Knew
By Ben Popken on December 28, 2010 2:00 PM  
A shadowy figure steps out of the shadows, his fingers nicotine-stained and shaking. He glances around nervously before leaping forward and grabbing you by the lapels. "I've got 23 things to tell you about calling into an extended warranty call center," he says, "and I don't have much time." More Â»

How Does The Gawker Privacy Leak Concern Consumerist Users?
December 13, 2010 10:45 AM  
If you've got an account on Gawker.com or any of its sister sites (Kotaku, Gizmodo, Deadspin and Jezebel among others), you'll probably want to change your passwords because anonymous hackers have swiped usernames, email addresses and passwords and made them available via a torrent file. And by change your password, we potentially mean all of them. Now. More Â»

You Make The Call -- Did Lady Antebellum Rob Alan Parsons Project Blind?
By Phil Villarreal on November 19, 2010 9:15 AM  
If it sounds like you've heard Lady Antebellum's Country Music Award-winning "Need You Now" a million times, maybe it's because it's been on the radio since 1982, when the Alan Parsons Project released the same song with different words as "Eye in the Sky." More Â»

My Frozen Waffles Stink, As Does Company's Response
By Phil Villarreal on November 18, 2010 2:20 PM  
Brad says a breakfast-befouling chemical odor emits from his Eggo waffles when he opens the package. When he brought up the issue to Kellogg, he says the company tried to satisfy him with some coupons, which he used to buy more waffles, only to experience the same problem. He sent a package to Kellogg and is waiting to hear back, and has also gone to the Food And Drug Administration. More Â»

My Hotel Room Has Bedbugs -- What Do I Do?
By Phil Villarreal on November 17, 2010 1:26 PM  
Rick woke up in his hotel bed to find he'd been joined by several unwanted strangers for some dirty exchanging of bodily fluids. That's right, he's got bedbugs. He's freaked out and doesn't know what to do. More Â»

(smcgee)

Woman Uses Cell Phone In 1928?
By Phil Villarreal on October 28, 2010 9:45 AM  
In what's either evidence of time travel, an impossibly elaborate hoax or just a clip of an insane woman talking to a shoehorn, an independent filmmaker has sifted through the DVD special features of Charlie Chaplin's 1928 movie The Circus to find footage of what appears to be a woman talking on a cell phone. More Â»

Game-Hating Group Says 19 Percent Of Kids Can Buy M-Rated Titles
By Phil Villarreal on October 28, 2010 9:15 AM  
Striking a blow against the validity of the self-regulatory practices of the video game industry, the Parents Television Council conducted a survey that found 19 percent of kids could buy Mature-rated games at retailers. More Â»

Congrats, You Won A Text From A Scammer, Not $200 From Target
By Phil Villarreal on October 26, 2010 1:30 PM  
Jim filled out a Target survey for the chance to win $5,000, and was excited to get a seemingly related phone call from someone telling him he had won a $200 runner-up prize. Then his heart sank when the guy on the other line demanded a $2.95 shipping fee up front to collect his money. Noting the dead giveaway of a con, he refused. More Â»

South Park Creator Apologizes For Plagiarism 'Mistake'
By Phil Villarreal on October 25, 2010 9:45 AM  
If last week's episode of South Park seemed familiar, it's because you might have already seen the jokes and dialogue when they were first created, for a College Humor video. More Â»

Band Says Pep Boys Left Its Van Unlocked In Parking Lot
By Phil Villarreal on October 22, 2010 10:15 AM  
In a Facebook post, the indie band Lemuria says Pep Boys left its van unlocked in its parking lot after it fixed the vehicle following a robbery. And then a car thief came along and tried to hotwire the van. More Â»

(balmes)

Favre's Photography Endeavor Could Lose Him $100 Million In Endorsements
By Phil Villarreal on October 14, 2010 9:15 AM  
Over his storied career, Brett Favre has developed a reputation for inexplicable turnovers, but his off-field exploits could cause his biggest giveaway yet. Accusations that he sent lewd pictures and text messages to a whistle blower could make him cough up $100 million in potential endorsements over the rest of his life. More Â»

Confessions Of A Department Store Credit Card Upseller
By Phil Villarreal on October 12, 2010 3:30 PM  
J works at JC Penney and isn't comfortable with what he describes as the company's conniving ways of convincing customers to apply for awful credit cards they don't need. More Â»

(person)

Kmart Warns Spanish Speakers Not To Open Stuff Before They Buy
By Phil Villarreal on October 11, 2010 2:30 PM  
Kmart scientists have discovered that everyone who opens products and leaves them on shelves can read Spanish, so a Maryland store has cleverly posted this sign to warn stuff-openers to ceasendesisto. Silly Patrick, who spotted the appropriate and in-no-way-insensitive signage, takes issue with its posting: More Â»

(Claire)

Were 'Biodegradable' Sun Chips Bags Not So Biodegradable?
By Phil Villarreal on October 7, 2010 1:30 PM  
Before you shed a green, biodegradable tear over news that Sun Chips has scrapped its environmentally friendly but unwieldy packaging, consider the possibility that perhaps the bags didn't dissolve into nothing as easily as advertised. More Â»

BP Took 79 Days To Do Fix Citizen Sent Them On Day 6
By Ben Popken on July 14, 2010 12:00 PM  
A reader claims he emailed BP and the White House on April 28th with the very method put into place to seal the gushing oil well on July 10th, and all he ever got back were boilerplate form letter replies. More Â»

Researchers: Violent Games Make Some Teens More Hostile
By Phil Villarreal on June 8, 2010 10:00 AM  
If your teenager is quick to anger and depression, disagreeable and likes to break rules, video games may not just be letting him blow off steam, but may actually accentuate his dark tendencies, a study by professors from Villanova and Rutgers concluded. More Â»

Now This Is How You Tell A Zombie Debt Collector To Buzz Off!
By Ben Popken on May 5, 2010 11:00 AM  
"RJM Acquisitions" mailed Mark a funny notice asking him to pay up $4,448.23. The address they had associated with it was indeed Mark's, 20 years ago, that is. Not only was the debt invalid, but even if it hadn't, the statute of limitations was well expired. Mark got to work and drafted a kickass letter to dispute the debt and tell them not to contact him again unless they wanted to be sued $1,000 each time. Here is his letter, which can serve as a good model for any other readers fighting off invalid debt collection attempts, and his story: More Â»

Facts Replaced By Asterisks In Sprint Chat Transcripts
By Ben Popken on April 7, 2010 1:00 PM  
Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it's missing a few important things. Namely, any specific numeric details like dollar amounts, dates, minutes, or months cited by the rep have been replaced with asterisks. Here is one such transcript: More Â»

Customer "Damn," Your Order Is Ready
By Ben Popken on April 1, 2010 10:38 AM  
Dan's name is Dan, but Panera seems to have heard differently, as evidenced by this receipt. "We all had a good laugh," Damn, oh damn, I mean, Dan, writes.
Efficient (But Dumb) Bank Robbers Call Ahead To Place Order For Pick-Up
By Chris Morran on March 25, 2010 12:33 PM  
There's nothing worse than getting stuck in line at the bank, right? That's why a pair of impatient would-be robbers did the most sensible thing when they attempted to hold up a Connecticut bank yesterday — they called ahead. More Â»

Shoplifters Sentenced To Jail After Bragging On Dr. Phil Show
By Chris Morran on March 23, 2010 12:42 PM  
A judge in California sentenced to jail a couple convicted of selling more than $100,000 worth of stolen goods online... after they went on The Dr. Phil Show and bragged about it. More Â»

(Chris)

GameStop Opened Game, Removed Voucher For Free Poster, Sold It To Me As 'New'
By Phil Villarreal on March 12, 2010 9:30 AM  
Update: GameStop let Chris return the game for a refund. More Â»

Apple Admits To Having Underage Labor In Factories
By Chris Morran on March 1, 2010 10:58 AM  
Apple has always positioned itself as the computer and electronics brand of the hip and young — and it looks like they extended that ethos to their overseas manufacturing. The iCompany has issued an "oops" on its Web site, admitting that underage workers were employed in three different Apple-affiliated plants last year. More Â»

(bk2000)

30 Worst NJ Toll Collectors
By Ben Popken on February 23, 2010 1:24 PM  
Never give a New Jersey toll collector pennies. Never. Ever. Not unless you want to risk them being thrown in your face. That's the lesson I learned from reading the 30 pages of customer complaints The Smoking Gun gathered by doing a Freedom of Information Act request on the State of New Jersey. And in between the suggestions to stay flashing suggestions, threats of strip search and violence, that state is very altered indeed. More Â»

Verizon Didn't Know Difference Between $.002 and $.00002
By Ben Popken on February 23, 2010 12:01 PM  
Who's in charge, the masters or the machines? You'll be wondering the same thing after you listen to this iconic gem from The Consumerist archive, the infamous Verizon Can't Do Math call, which we reposting because the original video got deleted and the posts were kind of scattered. In it, George recorded his attempts to get Verizon to explain why they said they would charge .002 cents/kbfor data roaming, and then billed him for .002 dollars/kb, a difference of about $76. Problem is, no one at Verizon can do math. More Â»

(~Twon~)

Verizon & Sprint's Sales Tips For Killing iPhone, Circa 2007
By Ben Popken on February 19, 2010 11:54 AM  
Let's step into a time machine and travel through the mists of chronos to an ancient yesteryear. It was a different era, Britney Spears shaved her head, Boris Yeltsin died, and people learned how to print images on toast from the comfort of their own workshops. Oh, and a lil' thing called an iPhone came out. The year was 2007, and Verizon and Sprint were so scared that they issued these ridiculous sheets to their frontline reps with talking points for discouraging people from buying an iPhone: More Â»

(Wells Fargo)

No, McDonald's Is Not Trying To Give You $5K
By Phil Villarreal on February 12, 2010 8:00 AM  
A friend who works for Wells Fargo passed this scam check along, from a company calling itself "McDonalds French Fry Trust." The check is accompanied by a letter that asks victims to pay $945 to the sender as a commission after the check is cashed. More Â»

Man Out For Repoman's Blood (Listen To Their Calls)
By Ben Popken on February 10, 2010 1:09 PM  
Some "pal" of Mark's put him down as a reference on a motorcycle loan with Freedom Road Financial and fell behind on his payments. So now the company is making harassing phone calls to Mark and his elderly mom, almost giving her a heart attack, telling them that Mark is in "serious trouble," that he's "a party" to the "stolen motorcycle." They wouldn't stop even though he told them to, and now an "investigator" identifying himself as "Marshal Davis" is also making calls, threatening to send "people" to his home and office. Mark recorded a conversation with Michelle Peacan at Freedom Road Financial (FRF) and we liked it so much that we added some funny photos, and uploaded it to YouTube. Then we reached FRF for comment. More Â»

Banker Caught Looking At Nudie Pics On Live TV
By Ben Popken on February 9, 2010 7:44 AM  
An investment banker apparently forgot or didn't know his colleague was doing a live interview and was caught looking at nudie pics in the background on live TV. The SFW fun starts at about 1:03. Hey, pushing around money is very stressful, a guy needs some kind of release. Two things make this video even better: 1. The guy keeps checking out pictures as he talks to another coworker and 2. At the very end he turns around and faces the camera, his face showing that he's just realized that his appreciation for the female form has been caught on camera. More Â»

(Photo: Bucky Turco)

Snoozing TSA Worker Put On Desk Duty
By Ben Popken on January 28, 2010 11:04 AM  
The zzz-catching TSA guard we posted a picture of on Monday has been put on desk duty pending the results of an internal investigation, after someone forwarded the picture to the TSA. "We recognize that our officers have very demanding jobs that require constant vigilance and hours on their feet," TSA spokeswoman Ann Davis told the NY Daily News. "But nonetheless, it was completely inappropriate for her to rest in a public area while on her break as opposed to a nearby break room." More Â»

(Photo: Ghost of This)

Popeyes Gave Me 'Honey Sauce' Instead Of Honey
By Phil Villarreal on January 25, 2010 10:30 AM  
Ghost of This justifies the practices of fast food condiment packet collectors everywhere by dipping into his Popeyes archives and catching the best restaurant in the world red-handed, having replaced real honey with something called "honey sauce." More Â»

Giant Mold Universe Found Inside Chef Boyardee Can
By Ben Popken on December 29, 2009 9:27 AM  
Larry says that he opened a can of chef boyardee recently only to find a horrible giant mold world growing inside. When he contacted the store he bought it from, Walmart, a low-level employee was openly hostile to them and said the manager "wouldn't believe them." Yes, that's the new scam: steal a can of food, open it up, grow a massive mold culture inside it for several weeks, then try to return it for a buck oh nine. More Â»

JFK Delta Terminal A Living Hellhole, Cops Called To Quell Crowds
By Ben Popken on December 22, 2009 1:29 PM  
Around 9:30 this morning, NYPD descended on the JFK Delta Terminal to calm an unruly mob of holiday travelers. I myself escaped the same terminal 2 hours earlier, and I could already tell at that point that something was going to go terribly wrong. More Â»

Dell Mini 9 Mysteriously Ablaze! (Pics)
By Ben Popken on December 21, 2009 12:31 PM  
There's a big scorch mark on Hannah's floor. It appeared last week after her Dell Mini 9 began suddenly sizzling and smoking and melting. We have pictures, and questions.
Reader Angered By QVC $150 Markup Wii
By Ben Popken on December 14, 2009 10:10 AM  
A reader saw the $150 marked-up Wii on QVC and became so incensed that he immediately left an impassioned voicemail on our voicemail tipline (347-422-6695). I love this thing: More Â»

Man Pays Best Buy For Washer/Dryer, It Doesn't Appear, Takes Laundry To Store, Shames Store Into Delivering
By Ben Popken on December 10, 2009 9:51 AM  
After Best Buy blew two delivery dates on the washer/dryer he paid $1,600 for at Best Buy on Black Friday to arrive, a man decided to take his dirty laundry to the store. He had unhooked his washer/dryer at home in anticipation of the new appliances and wanted to know which washer of theirs they wanted him to wash his clothes in while he waited for his. His buddies videotaped the adventure. This plan didn't go ever so hot with Best Buy management. Let's roll the clip:

(Photo: Rex Features)

Insane Pics Inside Amazon UK's Distribution Center
By Ben Popken on December 9, 2009 3:14 PM  
So... many... toys. These pix showcase the perfectly organized chaos of Amazon UK's distribution, or, "fulfillment" center, as they like to call it.
Flyby And Driveby Photos Of Walmart's Super-Secret Data Center
By Ben Popken on December 9, 2009 2:21 PM  
Have you ever seen these crazy Walmarts ginormous data center in Missouri? Airplanes and the Google Maps Streetview car have. Dubbed, "Area 71," the facility is built on bedrock so it can withstand numerous kind of disasters. Four years ago, their Bentonville, Arkansas HQ was said to have 460+ terabytes of storage. This is an auxilary facility in Missouri, located 15 miles from their HQ. It's gotta have something in the peta or exabytes. Wonder what they use all that for? More pix inside. Leave your crackpot conspiracy theories in the comments.
41% Of Sudden Acceleration Complaints Are Toyotas. That's A Lot.
By Ben Popken on December 7, 2009 1:31 PM  
Here's a beauty contest you don't want to win: 41% of the 2008 model safety complaints about "sudden acceleration" problems were for Toyota and Lexus models. That would be the same complaint lodged by that California family this summer when they crashed into a highway barrier at 120 mph when their loaner car wouldn't stop speeding up, if they were still alive to make it.
Consumerist Videodrome #2: The "New Moon" Felons
By Ben Popken on December 7, 2009 8:58 AM  
Is loving New Moon a crime? It is, if you accidentally tape it during your sister's surprise birthday party at the movie theater. Plus, how you will end up paying for Hulu after the Comcast/NBC merger, Oscar Meyer shaved meat, subprime loan gangstas, and a pacifier you might choke on. Now that we have a video show, what should my signoff be? Leave your thoughts in the comments. More Â»

Sample Phone Scripts Used By Sleazy Subprime Lenders In 2005
By Ben Popken on December 2, 2009 11:25 AM  
An ex-subprime lender employee of a sent us the scripts they used to cold-call homeowners back in 2005 to get them to ditch their 30-year fixed mortgages for risky sub-prime loans. One of them is called, "Wholesale Gangsta Script," which I think about says it all right there.
Singing Viking Mom Gets Volvo To Investigate Car
By Ben Popken on November 30, 2009 6:10 PM  
It looks like absolute victory could be around the corner for Freya Svensson, the unhappy Volvo owner who turned to the internet, especially videos of herself singing and wearing a viking hat, to shame the car company into replacing her faulty transmission. More Â»

Rabbis, New Jersey Mayors Arrested In Money Laundering, Kidney Selling Scandal
By Meg Marco on July 23, 2009 6:27 PM  

—>Wanna buy a human kidney? If so, you should have been talking to Levy Izhak Rosenbaum of Brooklyn, NY. He's been charged with conspiring to broker a kidney as part of a crackdown on "a corrupt network of public officials who were all too willing to take cash in exchange for promised official action," according to the New Jersey AG's office. Yes, you're reading this correctly. It's just really weird.  More Â»

Stephen Colbert Supports Payday Lending, So You Probably Should Too
By Chris Walters on April 17, 2009 2:14 PM  

—>Chicago Democrat Luis Gutierrez introduced a bill last month that supposedly reforms out of control payday lending, where interest rates can exceed 300%, but actually gives payday lenders the freedom to charge annual interest rates that can exceed, um, 300%. It doesn't sound like much of a reform, and in fact Gutierrez has been heavily funded by the payday lending lobby. But luckily for you and me, Stephen Colbert explains why this is all a good thing.  More Â»

House Preparing To Legalize Payday Loans With 391% APRs
By Carey Alexander on April 5, 2009 10:00 PM  

—>A House subcommittee wants to legalize payday loans with interest rates of up to 391%. Lobbyists from the payday industry bought Congress' support by showering influential members, including Chairman Luiz Gutierrez, with campaign cash. The Congressman is now playing good cop, bad cop with the payday industry, which is pretending to oppose his generous gift of a bill.  More Â»

Judges Sent Hundreds Of Teens To Private Detention Centers In Exchange For Millions
By Chris Walters on February 14, 2009 4:17 PM  

—>Two Pennsylvania judges were sued in federal court this past week for allegedly taking $2.6 million in kickbacks from private juvenile detention facilities. In exchange, they sentenced hundreds of youths to the centers over the past 5 years. One of the judges, Mark Ciavarella, sent 1 out of 4 defendants to the centers, compared to a statewide rate of 1 in 10.  More Â»

How "Serial Evictees" Game A System Meant To Protect Renters From Abuse
By Meg Marco on August 14, 2008 7:06 PM  

—>There's nothing we dislike more than people who scam a system put in place to protect vulnerable consumers from abuse, but the sad fact is that they do exist. SF Weekly has an article that tracks the exploits of a serial evictee, a "renter" who leases apartments with no intention of paying rent, and then games the system in order to stay rent free for as long as possible.   More Â»

Former Countrywide Employee Arrested For Stealing, Selling Customer Identities
By Meg Marco on August 4, 2008 1:59 PM  

—>The FBI has announced that a former Countrywide employee and his accomplice were arrested on charges related to "illegal access of computers containing personal information," and "illegal sale of the data." A criminal complaint filed last Friday alleges that one of the men, Rene L. Rebollo Jr., a senior financial analyst for Countrywide Home Loan's subprime mortgage division (who was let go in July), had been harvesting data from Countrywide's computers for the past two years — downloading and storing the information on personal flash drives.   More Â»

Modern Psychiatry: Brought To You By Selfless Pharmaceutical Companies
By Carey Alexander on July 13, 2008 1:45 PM  

—>Psychiatry is nothing more than a well-funded front for big pharma, according to lawmakers investigating the field's premier organization, the American Psychiatric Association. Unlike psychologists, psychiatrists can write prescriptions, giving pharmaceutical companies a powerful incentive to lavishly subsidize both their lifestyle and profession.  More Â»

Is This Woman The Smoking Gun Of The Mortgage Meltdown?
By Meg Marco on May 27, 2008 6:27 PM  

—>Meet Tracy Warren. NPR says she's not surprised by the mortgage meltdown because she was supposed to be in charge of preventing it. Tracy worked for a quality control contractor that reviewed subprime loans for investment banks before they were sold on Wall Street, and her company's biggest client was none other than Bear Stearns. Tracy says she found plenty of loans to reject. The trouble is, according to Tracy, after she rejected them... her bosses unrejected them.  More Â»

A Bristol Meyers Squibb executive was indicted for making a secret deal with a Canadian drug manufacturer that they wouldn't make a generic version of Apotex, a competing drug to Plavix, if the Canucks didn't make a generic version of Plavix. Under federal law, such anti-competitive agreements need to be submitted to the FTC. [NYTMore Â»

BitTorrent tracking site The Pirate Bay was raided by Swedish Police, and now the site claims they found evidence that the chief of police who called the raid was in the employ of Warner Brothers. [The Pirate BayMore Â»

USDA Accused Of Bullying Inspectors Who Reported Safety Violations
By Meg Marco on April 18, 2008 12:57 PM  

—>First the FAA makes their own inspectors cry in front of Congress and now the Associated Press says that the head of the federal inspectors' union is alleging that the USDA told him to "drop the matter" when he reported food safety violations at slaughterhouses. When he refused, he was placed on "disciplinary investigative status."  More Â»

FAA Says Southwest Tried To Hide Safety Problems
By Meg Marco on April 3, 2008 4:10 PM  

—>There's a congressional hearing going on right now over the unsafe Southwest Airlines planes. It seems like the FAA's Southwest Airlines operation was a smörgåsbord of delicious corruption that put many lives (and careers) at risk by becoming too cozy with the airline it was supposed to regulate.  More Â»

NY Governor Eliot Spitzer Resigns Due To Predilection For Pricey Whores
By Meg Marco on March 12, 2008 4:27 PM  

—>NY Governor and former star Attorney General, Eliot Spitzer, has resigned today after his predilection for pricey whores caught up with him.  More Â»

JFK Airport Is Notoriously Corrupt: Baggage Handlers Caught Stealing $250,000 In Diamonds
By Meg Marco on January 17, 2008 1:27 PM  
Queens prosecutors said Monday that a 51-year-old worker and his 39-year-old supervisor are charged with grand larceny and possession of stolen property. They say the jewelry was stolen last week from a container marked "high value" that was being shipped from Switzerland to Brazil. We won't lie, corrupt baggage handlers piss us off. These two specimens broke open the container and stole the jewelry, hiding it in a locker at the American Airlines terminal.  More Â»

Corrupt Government: Prison sentence for fraud and racketeering and a Nobel peace prize nomination. Who says you can't deserve both? [NPRMore Â»

Fake Med Promoted Via Fraudulent Government Health & Drug Watchdog Site
By Chris Walters on November 6, 2007 1:16 AM  

—> The Chinese government has discovered a fake diabetes medicine on a fake research institute website, which then links to a fake version of the official government health and drug watchdog agency's site. If you're paying attention to urls, it's hard to not notice that something's wrong—but we're sure there's more than enough people who don't notice that little detail.  More Â»

Avoid Checking Valuables At The Philadelphia International Airport
By Meg Marco on August 27, 2007 2:39 PM  

—>According to evidence the Philadelphia Inquirer calls "anecdotal," there seems to be a theft problem going on at the Philadelphia International Airport. Recently, quite a few baggage handlers were fired by US Airways for cooking the overtime logs in an attempt to get paid for work they never did.   More Â»

US Airways Firing Lots Of Baggage Handlers At Philly Airport
By Meg Marco on August 10, 2007 1:03 PM  

—>US Airways is interviewing and firing baggage handlers at Philadelphia International Airport after it noticed they were falsifying overtime records.   More Â»

Is China Going To Execute Lead-Toy Vendors?
By Chris Walters on August 9, 2007 5:28 PM  

—> Chinese officials have announced that they will "severely" punish the vendors responsible for the recent lead-tainted toy snafu. That leads us to ask, what do they consider severe punishment? Remember what they did to the director of the food and drug agency for accepting poisoned toothpaste bribes? And the new state-sponsored video game "Incorruptible Fighter", where players get to execute corrupt officials with magic or weapons, is so popular that it's been downloaded over 100,000 times.  More Â»

Despite Crisp Cable Service, Time Warner Insists There Is No Wiring In Your Building Whatsoever
By Carey Alexander on August 6, 2007 3:44 PM  

—>Time Warner refused to transfer Jim's account information to his new apartment because they claimed, despite the crisp and clear signal he received, that his apartment was not wired for cable service. Time Warner insisted on dispatching a contractor, who, after verifying that Jim's line worked perfectly, decided to do some unnecessary work so he could get paid. Jim writes:  More Â»

Home Depot Fires Four Corrupt Managers After Receiving Anonymous Tip
By Carey Alexander on August 5, 2007 2:20 PM  

—>Don't doubt the power of the unidentified tipster: Home Depot recently sacked four corrupt purchasing managers accused by a whistleblower of taking bribes. In exchange for the payoffs, the managers arranged for Home Depot to stock tiles and other flooring products from Asia. From the AP:  More Â»

Student Aid Administrators Are Pleasantly Paranoid
By Meg Marco on July 9, 2007 3:59 PM  

—>The National Association of Student Financial Aid Administrators is too paranoid about the recent student loan scandal to allow Wachovia to splash its logo all over the nylon bags it ordered for its annual conference, according to the Chicago Tribune.

The group, which represents about 12,000 college-aid officials across the country, didn't want to appear to be acting improperly by accepting money from Wachovia in exchange for the marketing opportunity. The association also ditched lanyards and pens from other businesses — and even cut off the bottom of notepads that featured the name of a financial-services company — forfeiting about $200,000 in sponsorship fees paid by various vendors.  More Â»

Death Sentence For Corrupt Chinese Drug Official
By Meg Marco on July 6, 2007 6:16 PM  

—>China has sentenced a high ranking official to death on charges of corruption, reports the New York Times. Cao Wenzhuang is accused of accepting over $300,000 in bribes from pharmacutical companies in exchange for approving bogus drugs. Mr.Cao is the second Chinese offical to be sentenced to death for corruption in less than 2 months.   More Â»

Columbia University Settles With NY Attorney General
By Meg Marco on June 1, 2007 6:13 PM  

—>The New York Times is reporting that Columbia University will pay $1.1 million into a fund to educate students about loans, and will have its student loan office monitored by the state of New York for 5 years under the terms of a settlement that NY Attorney General Andrew Cuomo announced yesterday.   More Â»

College Financial Aid Directors Are Dropping Like Flies
By Meg Marco on May 22, 2007 8:33 PM  
Columbia University has finally fired their director of undergraduate financial aid, David Charlow, after suspending him over "questionable financial ties" to Student Loan Xpress. More Â»

Baroody To Receive $150,000 Pay Off From National Association of Manufacturers
By Meg Marco on May 16, 2007 8:18 PM  

—>This is re-goddamn-diculous. From the New York Times (emphasis ours):

A senior lobbyist at the National Association of Manufacturers nominated by President Bush to lead the Consumer Product Safety Commission will receive a $150,000 departing payment from the association when he takes his new government job, which involves enforcing consumer laws against members of the association.
This guy has no business being the head of the CPSC. The reason there is a Consumer Products Safety Commission in the first place is so that there is something to keep tabs on people like Michael Baroody and the companies he represents.
Mr. Baroody said in the letter that the payment would not prevent him from considering matters involving individual companies that are members of the manufacturers' association, many of whom are defendants in agency proceedings over defective products or have other business before the commission. Nor would it preclude him from involvement with smaller trade groups like those representing makers of home appliances and children's products that have alliances with the association.
Oh no, $150k won't influence his opinion. It doesn't need to, his opinions are already known. He's a lobbyist, for pete's sake.   More Â»

Doctors Who Have "Close Relationships" With Drug Makers Prescribe Newer, Pricier Drugs
By Meg Marco on March 21, 2007 11:21 PM  
"When honest human beings have a vested stake in seeing the world in a particular way, they're incapable of objectivity and independence," said Max H. Bazerman, a professor at Harvard Business School. "A doctor who represents a pharmaceutical company will tend to see the data in a slightly more positive light and as a result will overprescribe that company's drugs."
In Minnesota, a state in which drug company payouts are disclosed to the public, "More than 250 ... psychiatrists together earned $6.7 million in drug company money — more than any other specialty. Seven of the last eight presidents of the Minnesota Psychiatric Society have served as consultants to drug makers, according to the Times examination."   More Â»

Study Finds "Reverse Robin Hood" Effect In Illinois
By Meg Marco on January 19, 2007 3:29 PM  
    Draw a map of Chicago-area communities where businesses have received state subsidies. Now draw another of places plagued by joblessness.  More Â»

Pith & Vinegar: Special Questions Edition
By consumerist.com on June 8, 2006 11:16 PM  
• Are asking questions a copout from doing hardcore blogging? [The ConsumeristMore Â»

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