Features

Brrrr! It's getting cold and it's time to get the ol' homestead ready so Jack Frost isn't picking your pocket through your unsealed windows and faulty furnaces. In the comments section on the popular "9 House Fixes To Save $ Before Winter Starts" post you guys left lots of great ideas on how you're getting prepared this winter, so here's 28 of the best of them so we can all learn and save together.  More Â»

Windows 7, Microsoft's big bucket of bugfixes, hits stores tomorrow. If you had enough foresight to take advantage of Microsoft's public beta and pre-order discounts earlier this year, you may already have a cheap version of the new OS. If not, here are a few ways to pick up Windows 7 now, without having to hand over $120, the lowest official price for an upgrade.   More Â»

It's Consumerist Videodrome #1! Wherein I make several important announcements about new changes coming to the site and show off my new cat.  More Â»

By Ben Popken and Meg Marco  More Â»

If you need the straight story on issues of credit card, debit, and banking fraud and security, something more than "we're taking it seriously," Avivah Litan, VP and distinguished analyst at Gartner research is your go-to-gal. I recently interviewed her over the phone about consumers can protect themselves in an era where just keeping your mother's maiden name a secret doesn't cut the mustard. I learned that you can buy a credit card number for a few cents, losing your Social Security Number is NOT the most dangerous fraud that is likely to happen to you, and how Obama's helicopter plans got stolen thanks to P2P music-sharing software...  More Â»

Remember when you could buy barbiturates for the baby? Cover your house with asbestos? Or get heroin from the doctor? Okay, probably not, but thanks to the immortal beauty of advertising, you can take a trip back in time. Here's our pick of some of the most ironic ads in American history.
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Here, catch all of our interview with Austan Goolsbee breaking down why the credit card reform act was needed. If you missed any of the clips, here's is the four-part series in its entirety...  More Â»

We can yuck it up all we want about The Snuggie meme, but how does "the blanket with sleeves!" stand up to Consumer Reports rigorous testing procedures? In this delightful and informative video, Meg Marco and Ben Popken journey to the Consumer Reports labs to find out the straight dope on the fleecy wonder that has captivated the nation.  More Â»

The final installment of our 4-part interview on credit card reform with Austan Goolsbee, President Obama's senior economic adviser. In this one we say, hey, what about mandatory binding arbitration?  More Â»

Are credit cards set up like a horrible game of Chutes & Ladders that plays for keeps? In the 3nd of our 4-part interview series with President Obama's Senior Economic Adviser, Austan Goolsbee, on credit card reform, we ask why credit card companies can raise the APR on stuff you already charged, and go into some of the credit card companies' anti-consumer tricks like liquid and fickle terms and conditions, penalty fees that aren't trying to discourage behavior anymore, they're just pure profit, and teeny-tiny contracts written in "Bank-o-nese."  More Â»

In the 2nd of our 4-part interview series with President Obama's Senior Economic Adviser, Austan Goolsbee, on credit card reform, we ask, what about the kids? Specifically, what is this bill going to do about those guys giving away shirts on campus in exchange for signing up for credit cards? Because these seems a really great service for college students, who, as we know, frequently go shirtless. Also, how one side of the debate on credit cards is essentially arguing that if you didn't want to get carjacked you should have taken the bus... because an honest business model and a profitable one needn't be mutually exclusive.  More Â»

We took your credit card reform questions to DC yesterday and interviewed Austan Goolsbee, senior economic adviser to President Obama. In part 1 of our 4-part series, we ask how are banks getting billions in bailouts and can turn around and cut off millions of credit cards and raise rates? How does it make sense that credit card companies can raise the interest rate on an existing balance? And, most importantly, why don't we treat credit cards more like Canadians do cigarettes?  More Â»

We took your credit card reform questions to DC yesterday and interviewed Austan Goolsbee, senior economic adviser to President Obama. In part 1 of our 4-part series, we ask how are banks getting billions in bailouts and can turn around and cut off millions of credit cards and raise rates? How does it make sense that credit card companies can raise the interest rate on an existing balance? And, most importantly, why don't we treat credit cards more like Canadians do cigarettes?  More Â»

I started out looking at the advertising and affiliate practices of one company, CreditReport America, and learned that the company that owns this site apparently produces a solid majority of the ads on the Web that annoy me.  More Â»

A reader who works in the chargeback section of a major credit card company has just about had enough with people tossing around "chargeback! chargeback!" as the solution to every customer service problem. While it is a great tool, you gotta make sure you use it right. To help you do that, here's our credit card company insider's guide to the top 10 reasons why your chargeback will get rejected.  More Â»

You guys are some thrifty freakazoids. We asked you to submit your money-saving secrets and you dumped like 35 elephants on our heads in comments and emails. We've trimmed that down to 112 . Here they are! Enjoy your savings.  More Â»

If you aren't planning on getting a big loan in the next couple of years, you probably shouldn't be worried about your credit score right? Wrong.  More Â»

Your credit score. It's amazing how one little score can have such an impact on our finances and how misunderstood that number can be. We'll debunk five common myths about it right here, right now.  More Â»

Here are our favorite disgusting stories of 2008. You're welcome!  More Â»

Here are the 17 of the most popular (as determined by Google Analytics pageviews) of our "news you can use" variety for 2008. If you don't learn at least one thing from one of these posts that saves you money, something is wrong with your brain.  More Â»

Are you earning at least 4% in your savings account? If NO, do yourself a favor: Open a high-yield online savings account and start adding some serious muscle mass to your savings. Here's the skinny:  More Â»

Do you want to be one of over eight million identity theft victims? No, but most of the services sold by "identity theft protection" companies you can get for free. Here's how.  More Â»

I love how this blog gives everyday people a big voice to tell the world what's wrong. Here's 19 of our reader's original stories that drew the most buzz, and blood, online over the years...  More Â»

Did you know that when a company checks out your credit report, it can damage your credit score temporarily? It depends on if the inquiry is "hard" or "soft." Hard inquiries ding your score, soft don't. If you're going to get a mortgage or a car loan, a few points difference translates into a big chunk of change. So how do you know when an inquiry is going to be "soft" or "hard?"  More Â»

We know the credit markets remain seized: late on Black Friday when no one was listening, the Federal Reserve issued a statement that its emergency lending to banks had increased over the prior week. Thus, massive amounts of money continue to flow to large financial institutions in an effort to stimulate economic activity, but by all appearances the money is not flowing into the broader economy. Quite the contrary; as the Fed lowers rates and adds record amounts of loaned cash to bank balance sheets, big banks are actually increasing consumers’ cost of borrowing and reducing their lines of credit. Witness Citibank's recent adverse actions against cardholders.  More Â»

I wanted to find out what Robert Allen's "get-rich-quick in real estate with no money down" promise was all about, so when I saw a full page ad in the Daily Post advertising one of his free seminars recently, I went and checked it out. I'll give you a full run-down later, but here's the quick and dirty, and what I can tell about how the darn thing seems to function.  More Â»

Robert Allen promises to make you millions teaching you how to buy real estate with no money down. Unsurprisingly, Ripoffreport is littered with complaints about his company and those that use his name. Here's the story they tell:  More Â»

We spent yesterday at Finovate, a yearly roundup of new personal finance services available online. Here's a recap of some of the afternoon presentations, including a mortgage comparison service that promises greater transparency, a new credit simulator feature from Credit Karma, and a site that uses reverse auctions to get banks to bid on your money.  More Â»

Round 2 of the Finovate presentations includes online financial planning, the "match.com" of stocks, and Facebook banking. Let's dive in and find out what they're all about:  More Â»

I've been dispatched by our cigar-chomping editors to midtown NYC to check out the 14 new personal finance software apps getting demoed at Finovate 2008. I'll be reporting here and letting you know about the latest tools from the frontlines of the personal finance revolution.  More Â»

Did you know that gas price gouging almost never occurs as prices rise? Rather, it's most often when dealers keep prices artificially high even as their costs fall. As gas costs were near $5 a gallon until falling and oil companies earn around $100 billion each year, it's a good time to question what really goes into the price of gas. The numbers on the gas station sign hide a complex set of transactions. Before gas can power your car, it must be discovered as crude oil, traverse three markets, and be refined from crude into gas. Inside, we'll explain the three markets, walk you through the role of refineries, and show how oil companies use creative tactics to manipulate gas prices...  More Â»

Ticketmaster is an evil monopoly that steals cash from defenseless consumers. They are infinitely more evil than their hated 30% surcharge would suggest, and they must be destroyed.  More Â»

The United States is $10.2 trillion in debt. Like countless Americans, our government has spent beyond its means and needs help getting back on its feet. We recently received a panicked email from White House Budget Director Jim Nussle...  More Â»

We talk a lot on this blog about personal data and privacy, but not so much about how to secure that data on your own computer. That's because a.) we're not Lifehacker and b.) the solutions frequently bloat into crazy, jargon-filled recipes that scare away the non-IT crowd. Not this time! For all you novices, here is a single idea you should consider that will help keep your personal data personal, and make your identity that much harder to steal.  More Â»

So, Congress finally passed the bailout bill. You know about the Treasury's newfound $700 billion, and you've heard about the snipped golden parachutes, but what does the 451-page week-old shotgun savior of a bill actually mean for you?  More Â»

Writing to Congress is the single best way to express your view on public policy. The average consumer has a surprising ability to influence legislation by crafting a well written missive. Let's find out what the common mistakes to avoid are, how the process works, and the best ways to ensure your letter has the greatest impact.  More Â»

The story may be well and established already, but that hasn't stopped manufacturers from their food product and package shrink-a-dink rampage. Here's 34 more victims of The Grocery Shrink Ray spotted by the all-volunteer Consumerist tipster army, 25 of which are viewable using advanced pop-up slideshow technology...  More Â»

The Grocery Shrink Ray continues its miniature spree across the supermarket aisles of America. Here's 14 more victims that have surfaced in the past week, as spotted by our watchful bands of deputized Consumerist reader-investigators...  More Â»

Here's the clip of the To The Point radio program I was on yesterday. There was a bunch of people on, you can hear me at 23:30 talking about the Grocery Shrink Ray and 37:30 talking about the customer service hotline Sprint set up for Consumerist readers. It's a great show and I love Warren Onley's voice, but I have some issues with the advice some of the other guests gave on the show that I need to address. Here's what I would have said had I been asked some of their questions...  More Â»

An Asus technician has stepped forward out the shadows to give us the 10 insider tips for getting through and getting better and faster tech support from the computer and computer parts maker. Some things just can't be fixed though, but it's at least to know the soul-crushing math they're using to destroy the customer experience. Considering how bad their tech support is, you're definitely going to need these tips...  More Â»

Did you know that you can learn to be helpless? These days, a lot of people are showing signs of a new disease called CLH, or Consumer Learned Helplessness. Here's how it works.  More Â»

Netlfix announced yesterday that they'll be eliminating the ability to set up separate queues or "profiles" within one account. Some customers, like reader Stephen are hopping mad about it.  More Â»

Billshrink.com is going to bring a never-before-seen level of transparency to consumers looking for the best credit card offer. Think of it as a turbocharged dashboard for navigating the credit card market. The site launched earlier this year as wireless plan comparison service, but with personal debt at record highs and personal savings rates at record lows, the credit card vector is potentially even more important and useful tool. I sat down with CEO Peter Pham yesterday as he showed me the actual website in action.  More Â»

Back in January of 2007, we took a look at fast food and chain restaurant websites to see who was hiding their nutritional information and who was making it easy for consumers to find out what was in their favorite menu items. We found that some chains were offering a veritable buffet of information, while others either ignored the subject altogether or hid links to PDFs in the depths of their fine print. Because of this, inside, we've got a nutritional info report card of about 50 top fast food joints. We tell you whether they have the info online at all, provide nutritional info for all items, if it's easy to locate, and whether they have allergen info. We also give an overall rating to the overall quality of the nutritional info, and provide direct links to the nutrition page or PDF.   More Â»

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The champagne is dry and crusty, and all the hundred-dollar bills used to light cigars have crumbled into ash. It's time to tighten our belts and get real about spending less and saving more. Here's 10 ways to save some serious cash...  More Â»

A lot of blame has sloshed around for the sub-prime meltdown, from greedy borrowers to greedy mortgage brokers to Alan Greenspan, but if you want the real culprit, it was the repeal of the Glass-Stegall Act. On November 12, 1999, the champagne must have been shooting from the walls at Citigroup, which had worked behind the scenes for over 30 years to get the act overturned. After recovering from their hangover, they and their banking buddies went on a sub-prime lending orgy. But what was Glass-Steagall and how did it use to protect us?  More Â»

I was talking to a high-up marketing type person from Citicards recently and she wanted to know what Consumerist readers were complaining about with regards to the little plastic devil she pushes. She told me how Citicards had recently stopped doing Universal Default, which is where if you're late on your payments with one creditor, other creditors get to treat you like you defaulted with them and spike your APR. She said she was personally appalled after finding out that her company had the policy in the first place, but then struggled with how to tell customers about it, because, she said, "It's like telling people you stopped beating your wife."  More Â»

We found you can hijack a Sprint user's account as long as you know their cellphone number, just a smidge about them, and have half a brain. Once inside, you have total access to their account. You could change their billing address, order a whole bunch of cellphones sent to a drop location, and leave the victim paying the bill. There's also the stalker's wet dream: add GPS tracking to their cellphone and secretly watch their every movement from any computer. Reader Jim told Sprint about this 2 months ago but they ignored him, so I tested it out and am publishing the results in the hope of getting Sprint to fix this exploit. I'll show you we cracked into a Sprint account and just how much damage I could have done, inside...  More Â»

Today's consumer world has become increasingly fragmented and difficult to navigate, so we here at The Conglomerist put together a helpful guide on how to be a savvy shopper. It's a five-step process consisting of Research, Shopping, Paying, Customer Service, and Disposal. After the jump, let's get started with learning about how to use our dollars more wisely...  More Â»

Treasury Secretary Henry Paulson wants to consolidate the nation's financial regulators into a tripartite gang that can save the economy from distress and doom. The plan to give the Federal Reserve broad new regulatory powers and streamline the regulatory community has been in the works since last March, before the start of the subprime meltdown. Paulson is worried that the U.S. markets are no longer competitive with maturing world markets, some of which aren't hampered by nuisances like regulation. After the jump we'll explain the consumer impact of the plan and introduce you to your three new regulators.  More Â»

Ever wonder how Consumer Reports figures out which products to recommend? For one, it takes mad science, like this echo-free room that sits on a different foundation from the rest of the building. I was up at the Consumer Reports HQ yesterday for a planning meeting related to a blogger's conference they're planning for June, and they were nice enough to give me a quick tour of their testing facilities. I snapped some 33 pictures with my cellphone camera. Check them out in the interactive photo essay gallery, inside...  More Â»

"There's only one leverage any consumer has with a company. And that's financial." So says Ron Burley, author of UNSCREWED: The Consumer's Guide To Getting What You Paid For. I got to interview Ron Burley to plumb his brain about his customer satisfaction hacks, and the current state of affairs of customer service. His techniques are bold and make no apologies. We're not talking letters, and forms, and complaint departments. These are real methods for real people that work real fast. He also goes into the mindset that you need to develop if you're going to get results. Bookmark this post, it's an epic barnburner. Transcript, inside...  More Â»

Complaint Remover is a special service that says it gets rid of "defamatory" and "negative links" on the internet for you:

The immediate goal of our service is to stop defamation by positioning links on the Search Engines and by appeals to law to remove negative information. We send cease and desist letters and if necessary, file legal actions against the perpetrators and Internet service providers contributing to the unjust defamation of our members.

Ever wonder why gadget store employees push Monster cables like they're crack? Bitchin' markups, just like you suspected (or knew) all along. That's what we found when a Radio Shack employee sent us his store's entire inventory list, which included the wholesale and retail price of every item in stock.  More Â»

Another chapter in Bob Sullivan's excellent book Gotcha Capitalism explores how Wall Street quietly devours your retirement plan through an array of hidden fees. Bob quotes a Wall Street money manager as saying, "If we had to disclose fees, half the people in this room wouldn't have jobs."  More Â»

Every year, as way to make itself feel important and useful, the federal government makes modifications to the tax code. Here's a detailed breakdown of all the changes for 2007 and how they affect your wallet, from AMT exemption amounts, to deductions for business-related mileage.  More Â»

Join us at 10 a.m. for the FCC's showdown with the Senate Commerce Committee. The hearing comes one day after Democratic Commissioners Jonathan Adelstein and Michael Copps pilloried Chairman Kevin Martin's plan to allow one company to control a newspaper and television or radio station in the same city as: "a mish-mash of half-baked ideas."  More Â»

Join us at 9:30 as we liveblog the Arbitration Fairness Act's second hearing before Congress. Arbitration is an extrajudicial jury-free way to resolve disputes where decisions are handed down by arbitrators who rule against consumers in 98.4% of cases. The Senate Judiciary Subcommittee on the Constitution will be considering S. 1782, an Act to banish mandatory binding arbitration from consumer disputes.  More Â»

Again and again, apologetic public statements by company spokespeople feature the phrase, "taking it seriously," or a variant thereof. Are all these companies really taking things as seriously as they say? Or is "taking it seriously" seen as an all-purpose incantation from the PR grimoire that magically erases away wrongdoing? A sort of "disaster ketchup?" Since we always like to see the good in humanity, we'll refrain from passing judgment, and instead offer up eight recent iterations of the phrase so you can decide for yourselves.  More Â»

Starting today at 9:30 a.m. the House will drag FCC Chairman Kevin Martin and his colleagues before the Telecommunications and the Internet Subcommittee to explain their misguided and widely-criticized media consolidation plan that would allow one company to control several radio and television stations in the same city. The hearing comes two days after John Dingell (D-MI,) who will be chairing the hearing, accused Martin of abusing his power and intentionally keeping his fellow Commissioners in the dark. Just yesterday, the Senate Commerce Committee voted to ban the FCC from moving forward with their planned vote until they first complete a comprehensive study of broadcasters' commitment to local news and ownership opportunities for women and minorities.  More Â»

Oh noes! The children! Microsoft released a Santa bot on its Windows Messenger network that had a surprising predilection for swinging the conversation to oral sex.   More Â»

Today at 9:30 a.m., Senator Carl Levin (D-MI) will continue his investigation into the unfair and deceptive practices of the credit card industry. Today's topic: arbitrary rate increases for cardholders in good standing. The hearing picks up where Senator Levin left off in March, when he questioned the use of excessive fees, interest charges, and the abuse of grace periods.  More Â»

Having the ability to make calls all over the world is a pretty amazing communications milestone, but that doesn't mean it's cheap and easy. The Consumerist is filled with stories of poor fools who come back from parts unknown with thousand-dollar roaming bills—and it doesn't just happen to clueless iPhone users. Here's our attempt to help make some sense out of the mess.   More Â»

We've posted recently about how to fight back when a business screws you over, and we've posted a lot of executive contact info over the years. Now we're packaging the two together into one big mega-post of usefulness: a one-stop-stop for figuring out what you need to do to start a customer complaint, or how to escalate a stalled one so that it can be resolved.  More Â»

Starting today at 9:30 a.m., the Senate Commerce Committee will examine the lives of the young Chinese workers who assemble our Barbies and Tiggers without the workforce protections or social safety nets enjoyed by western workers.  More Â»

Today at 10 a.m., the Senate Commerce Committee will pry through bone and muscle to see if cellphone companies really do have hearts of pure stone. The Committee will question the industry's most egregious practices: junk fees, illegal contract extensions, and early termination fees. The industry is working overtime to cast itself as the consumer's best friend, with AT&T recently agreeing to prorate ETFs as part of a desperate attempt to show that federal regulation is unnecessary.   More Â»

So you've exhausted the normal customer service routes and want to shoot your complaint to the top, but you don't know how to reach that CEO or executive. Our resident contact info bloodhound, Dyan Flores, put together the tools and tricks she uses to sniff out executive customer service information.  More Â»

If you have a legitimate grievance with a company that they're not helping you solve, here are 15 hand-picked articles of ours that will be your blueprint to kicking ass. They're arranged in 3 escalating tiers, depending on how far you want-to/have-to take it. If you're ready to stop getting mad and start getting results, check out the posts inside...  More Â»

The modern pyramid scheme has undergone slight tweaks in order to stay just with the bounds of the law, and still keep the fun scam times going. When you strip away all the pretty foil and chocolate, though, a naked Ponzi sits in the center, laughing his ass off.  More Â»

Starting today at 10 a.m., the powerful Chairman of the House Energy and Commerce Committee, John Dingell (D-MI), will hold a hearing on H.R. 3610, The Food and Drug Import Safety Act of 2007, or, as we have dubbed the bill, The Poison-Free Food Act. The bill would dramatically alter the FDA's handling of imported foods, empowering the agency to:

• Issue mandatory recalls;
• Limit food imports to ports clustered near FDA inspection labs;
• Require a country of origin labels for food, drugs and medical devices;
• Subject exporters to a strict certification program administered by the Department of Health and Human Services.

We get many tales of consumer disputes and a common situation we hear of us is where customers are dissatisfied with a product or service, refuse to pay until its fixed, and the business, usually a small business, threatens to "ruin" the customer's credit score over the item. (For some reason, the word "ruin" is always used).  More Â»

Part 1 - Part 2 - Part 3 - Part 4 - Part 5 - Part 6 - Part 7 - Part 8 - Part 9  More Â»

Today is a big day for Senator Dick Durbin (D-IL). Starting at 11am, the Chairman of the powerful Appropriations Subcommittee on Financial Services and General Government will kick off a series of hearings examining the toy industry's seemingly magnetic attraction to lead paint. Durbin, whose Subcommittee has jurisdiction over the Consumer Product Safety Commission's budget, will grill toy industry representatives, consumer advocates, and members of the government over plans to protect America's children from the dangers silently lurking on toy shelves by establishing an independent testing regime.  More Â»

After a year-and-a-half of blogging out of the comfort of my apartment, I was out of shape and overweight. I'm 5'11" and I weighed 220 lbs. Pants weren't fitting. I learned that buttons popping off pants didn't just happen in the cartoons. My family noticed my doublechins, my dad worried I had diabetes.   More Â»

Commenter Keter posted a completely kick-ass 13 step guide to buying a car while maintaining total and absolute control over the sales process. It was so good we're lifting it and posting it to the front page.  More Â»

While we spend a lot of time on this site talking about the importance of writing a good complaint letter, of finding the executive contact info, and cc'ing letters to appropriate regulatory bodies, sometimes the best way to win is to stop playing Mr. Nice Guy and start playing hardball. Demonstrate, in no uncertain terms, just how much more costly it would be for the business to ignore your complaint than to resolve it. That's the lesson learned from, Unscrewed: The Consumer's Guide To Getting What You Paid For.  More Â»

Recently, a Consumerist tipster sent in an internal memo from Macy's explaining that the store was "flipping" 3.5 million inactive store accounts into Citibank Mastercards. The memo reads:

"Approximately 3.5 million inactive (24-48 months) Macy's accounts have been selected to "flip" to the Citibank Mastercard. That means the customer will be sent a Citibank Mastercard to replace their inactive Macy's card. "

Join us at 10 am as we liveblog the progress of the Senate Commerce Committee's China-bashing posse. Though common sense, and a report from the New York Times, shows that the U.S. imports tainted goods from several countries, the committee, and its smorgasbord of panelists, will only discuss the problems plaguing goods from China.  More Â»

Join us today at 10 am Eastern as we liveblog the Senate Committee on Commerce, Science, and Transportation hearing on telephone number portability. These are the laws and procedures governing your ability to take a phone number started with one carrier to another. Historically, telephone companies have sought to limit customer's portability rights.  More Â»

If you, like me, are a mosquito magnet, summer weather brings with it a particular kind of dread. Though my Brooklyn neighborhood would hardly be confused with "nature," our wee outdoor space can feel like the Everglades. Since I tend to obsess about spending summer as bugless as possible, I thought I'd share a few tips for fellow urbanites.  More Â»

After only three days with Midtown Promotions, I could already tell that I'd wait weeks, maybe months or a full year before coming upon hard evidence of fraud, if I found any evidence at all. After leaving James and Doreen in the Bronx, I took the afternoon off and went to work on these diaries.  More Â»

From the moment I met up with James, and Doreen, who was going our way, things began to fall apart. Eric told me to follow James, not Carl, who was going solo. I was to listen to James' instructions, follow his example, and go to wherever he decided we should spend the day. Today was Mt. Vernon, NY, almost 90 minutes from the offices of Midtown Promotions.  More Â»

If you're just now tuning in, we've been doling out daily pieces of our multi-part investigation into IDT-Energy. They're an energy reseller in the New York area and we've received multiple complaints about their salesperson's dressing as ConEd workers and doing other funny stuff at the door to get people to sign over. So we sent in Brian Fairbanks undercover to get hired at Midtown Promotions, a direct-sales marketing company IDT-Energy contracted to get subscribers.  More Â»

Before the morning meeting started, I left my man-purse on a set of boxes right by the blackboard, with the microphone discreetly poking out of the pocket.  More Â»

I staggered into Midtown Promotions at 10am on Wednesday. Seeing as how people were only trickling in for the morning meeting, the receptionist and another office assistant gave me some papers to fill out and sign. (Note: all spelling errors/typos are as they appeared...)  More Â»

I sat in the offices of Midtown Promotions, watching the receptionist field calls from job prospects, still surprised at having been one of those callers not even twenty-four hours prior.  More Â»

Midtown Promotions has no yellow pages entry, no website, and no apparent internet job postings. Cruising their profile on Rip Off Report, a site where, natch, consumers file complaints against companies they feel ripped them off, I found a number for Midtown Promotions main office. It took several discussions with the editor of The Consumerist before we felt we nailed down the approach to the first phone call...  More Â»

For months, readers have told The Consumerist of fake Con Edison employees showing up on their doorstep. The story is always the same; they open their door to find people in Con Ed outfits almost demanding that the customer sign a form to save 7% on their bills. The "Con Ed" employee then demands to see the bill and thrust their fingers at the part where it says you can save by switching to an alternate energy supplier. But they don't actually work for Con Ed; in fact, they work for IDT Energy.  More Â»

Did you know that gas price gouging almost never occurs as prices rise? Rather, it's most often when dealers keep prices artificially high even as their costs fall.  More Â»

Yesterday we followed up on reader's bad experience at Crunch Gym by calling 2 of their locations, the corporate office and interviewing Angie, our reader.   More Â»

Using a pencil or a waterproof pen, you can actually write on it underwater. The pages are coated so they never get soggy. The book does get "damp" but it dries off after a while. Your writing stays legible. The book doesn't dissolve.  More Â»

We made a graph comparing the rate of change in price of cable, telephone, and wireless service to inflation rate from 1996-2005.  More Â»

Are you a budget novice? Constantly overdrafting? Never have enough money to buy what you really want? Wish you could get your shit together? We've got a sexy free Excel document to share with you.  More Â»

How can you take hundreds of pictures inside a store without getting caught? It can be really hard. If you ask for permission, it will be likely be denied. If you're too conspicuous, someone will say, "No pictures!" and you could get thrown out.  More Â»

Usually when people talk about AT&T and Verizon becoming cable operators they spin a bunch of bull about how competition will lower your bill. So far, that isn't happening. But what happens when the technology comes together? Will you be able to use your cell phone to control your DVR? From the Chicago Tribune:

[AT&T] this week began offering its "Homezone" customers the ability to control their digital video recorders through Web-enabled phones. The interface lets cell phone users schedule or delete recordings on their set-top boxes from anywhere.  More Â»

You can get yours from PayPal for $5 here. — BEN POPKEN  More Â»

The office was decidedly busier on our callback. [Editor's note: this material was written prior to today.] One person was being interviewed while another waited next to us on the sofa. More at ease, we enjoyed our second look at the office. The waiting room walls were covered with pictures of the Empire State and Chrysler buildings. "Bigger. Better." or something like that. The receptionist had a giant stack of papers on her desk and was busy on the phone as pop music blared in the background....  More Â»

115 West 30th Street is the unassuming address for an unmemorable building that serves as the headquarters of Midtown Promotions, a "marketing solutions" company that solves markets for IDT. We interviewed with them as part of Consumerist's continuing efforts to expose IDT's deceptive practices.  More Â»

A text file. That's what banks use to freeze the assets of terrorists, drug traffickers, and nuclear weapons dealers. A dot txt downloadable from the U.S. Treasury website.  More Â»

After attempting to use the, "Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause," some readers reported failure, but we've got a possible solution.   More Â»

UPDATE: We added case law to throw back at Cingular if they try to argue the change in arbitration agreement is not a material change.  More Â»

The Consumerist's step-by-step guide to posting your complaint against a company online and getting results.  More Â»

Business Week is reporting that Comcast DVR owners can, for a fee, incorporate TiVo features into their existing DVRs without a visit from a "technician". Oh, sweet mystery of technology. They didn't say how much it will cost, but hey... Do you want it or not? —MEGHANN MARCO  More Â»

An impassioned plea, sent weeks ago to our tips box. A certain level of confused hysteria is evident. "If I have a credit card with reward points, should I convert them into miles? When? How to tell whether I'm getting a good rate? Help!"  More Â»

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The nice thing about packaged goods is, you never have to call for help. Boil 6-8 minutes. Apply liberally. Just add water. Still, you can, if you want, call these companies. The numbers are right there on the products. We guess, once in a while, you'd lodge a complaint or a compliment. But what else on earth would you call about? What is unclear about candy or toothpaste that warrants a call to a professional?  More Â»

Our lil sister going into the 6th grade wants to be a mix-master. We decide to help her out, and entered a month-long battle with Guitar Center.  More Â»

After our last post on identity theft, regular Consumerist commenter trixare4kids sent us a great, well-crafted email detailing her own experience having her identity stolen. Better yet, she wrote us a personalized How To for getting through an identity theft crisis.  More Â»