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zappos
zappos
Need Comically Oversized Boxes? Don't Worry, The Stupid Shipping Gang Is Here
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By Laura Northrup on January 19, 2012 10:35 AM
44 Comments
It wastes resources, money, and shipping companies' resources. It generates extra trash and annoys customers. What is it? Companies' insistence on employing members of the Stupid Shipping Gang to send packages!More »
24 Million Zappos Accounts May Have Been Compromised
By Chris Morran on January 16, 2012 5:45 AM
48 Comments
Late Sunday night, several readers wrote in to say they had received an e-mail from the shoe-selling folks at Zappos.com letting them know that their personal information, including part of their credit card number, may have been compromised by hackers. More »
How Long Should You Expect To Wait For Refunds From Online Retailers?
By Chris Morran on December 28, 2011 11:00 AM
18 Comments
We are now three days into the official Holiday Returns & Exchanges Season, and while those shoppers who paid a little more — and put on pants — to go shopping at bricks-and-mortar stores, it's usually just a matter of waiting in line to get your refund. But for gift-givers who did their buying online this year, that wait for a refund could be anywhere from a few days to several weeks. More »
Which Online Retailers Have The Fastest & Slowest Delivery Times?
By Chris Morran on December 16, 2011 1:15 PM
45 Comments
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. More »
(Dan4th)
Zappos Gets In The Holiday Spirit, Pays Tolls On Section Of Massachusetts Turnpike
By Mary Beth Quirk on November 23, 2011 12:00 PM
67 Comments
If you're traveling in Massachusetts today on a certain part of the turnpike, you'll have one less toll to pay. Online shoe and clothing retailer Zappos has teamed up with the state's Department of Transportation to pay tolls on a section of road from 5-7 p.m. today. More »
Zappos Saves Best Man From Going Barefoot At Wedding
By Ben Popken on May 19, 2011 5:00 PM
69 Comments
Though he initially only chose them for being the cheapest, Zappos has won a customer for life out of reader Jay because they saved his butt, or rather, feet. He's the best man in a wedding this Saturday and thanks to UPS routing his package to the wrong place, he wasn't going to have the shoes he ordered in time for the big day. Then a call to Zappos got his problem solved in a way that far surpassed his expectations. More »
Shipping Rates And Info For Over 50 Online Retailers
By Ben Popken on April 15, 2011 3:00 PM
29 Comments
Here's a handy to the shipping rates and free shipping info for over 50 top online retailers. From Amazon to Zappos, they've got it all so you don't have to go digging through the site or go through the entire checkout process just to see what you'll get charged. Consider it a candidate for your bookmarks list. More »
Zappos Stops Shipping To Canada
By Ben Popken on March 24, 2011 10:00 AM
90 Comments
Sorry canucks, your shoe options just shrunk a little bit. Starting April 1st, Zappos is no longer going to ship to Canada. More »
Zappos CSR's Kindness Warms Our Cold Hearts
By Mary Beth Quirk on January 17, 2011 10:00 AM
42 Comments
For every frustrating, demoralizing, infuriating customer service phone call we've ever had to suffer through, it's nice to be reminded that there are individuals out there actually trying to be of service to customers — and beyond. A reader alerted us to just such a tale about a Zappos rep going that extra bit to help. More »
Who Made Consumer Reports' First-Ever Naughty & Nice List?
November 22, 2010 9:45 AM
32 Comments
While Santa and his pointy-eared, non-union laborers toil away at the North Pole, the editors of our more famous sibling publication Consumer Reports have compared their notes on a wide variety of companies' policies on everything from guarantees to fees to refunds and distilled it down to the best and worst of the lot in their first-ever Naughty & Nice Holiday Shopping List. More »
Zappos Turns Office Tour Into Vegas Tourist Attraction
By Laura Northrup on July 29, 2010 4:00 PM
48 Comments
A Vegas tourist attraction that doesn't involve hookers, blackjack, or magic? It's possible! Famed retailer of shoes and joy Zappos opens its office doors to hundreds of people every month, welcoming everyone, not just business executives and crazed fans. More »
(zappos)
Why I Sold Zappos
By Meg Marco on June 7, 2010 3:48 PM
29 Comments
INC has an article penned by Zappos CEO and newly-minted-book-author, Tony Hsieh detailing the decision to sell Zappos to Amazon.com after initially turning them down. According to Hsieh, he made the decision in order to preserve an experiment in happiness, not a shoe company. More »
(Zappos.com)
Zappos Eats $1.6 Million In Pricing Snafu
By Marc Perton on May 24, 2010 3:21 PM
68 Comments
Zappos-owned e-commerce site 6pm.com had a little pricing problem this weekend: A glitch in its system marked down every product in the store to $49.95. By the time the problem was fixed, the store had lost $1.6 million. So, did Zappos cancel the orders or charge the customers the "correct" price for their goods? Nope. The company ate the loss, saying it was "the right thing to do for our customers." More »
Zappos Steadfastly Refuses To Stop Delighting People
By Meg Marco on May 6, 2010 11:00 AM
45 Comments
Yes, here is another happy Zappos customer. Reader Sarah's son's shoes broke and she asked to exchange them... but they just overnighted new ones instead. More »
Shoes.com Website Doesn't Want To Ship To Lora
By Chris Walters on December 21, 2009 2:37 PM
42 Comments
Shoes.com doesn't seem to like Lora. Not the people at Shoes.com, who were helpful enough, but the website itself. Each time Lora places an order, the system cancels it—and naturally, owing to its hatred of this woman, it won't tell anyone why. Whatever Lora did to hurt Shoes.com's feelings, it worked. (Okay, it may have something to do with billing addresses, but nobody is sure.) More »
Converse All-Star Cutbacks Leave Reader Shoeless And Sad
By Laura Northrup on September 11, 2009 12:36 AM
114 Comments
—>Gather 'round, Consumerists, for a tale of footwear-related woe that not even Zappos can fix. No. NOT EVEN ZAPPOS. More »
Report Says Zappos Was Forced To Sell To Amazon
By Meg Marco on July 23, 2009 5:40 PM
47 Comments
—>According to the San Francisco Business Times a report by PrivateEquityHub citing "two sources close to the company" claims that Zappos wanted to remain independent, but was forced to sell to Amazon by venture capitalists who had invested in the company. More »
Everything Retailer Amazon Buys Shoe Retailer Zappos
By Laura Northrup on July 22, 2009 11:14 PM
91 Comments
—>Amazon has purchased Zappos for $807 million. Reaction around Consumerist's (virtual) newsroom: "Oh, no." Then we started locking up our shoes in case our right to own them is revoked. No, no, we kid. Maybe. More »
Zappos Customer Service Is Pleasant And Effective In The Third Person
By Laura Northrup on June 5, 2009 2:31 AM
45 Comments
—>Yes, Zappos has famously good customer service, and should be regarded as the gold standard of awesome. We know this. We just had to share this highly amusing customer service chat transcript. The post's author (and chatter "Timmy") wanted to check out the quality and flexibility of Zappos's chat agents, and started with an odd, but not implausible, scenario. More »
Tomorrow is Take Your Customer to Work Day. Dreamed up by marketer Sean Hazell, the "event" is meant to get companies to "open up their doors and invite customers into the workplace to meet employees and better understand how their business works." Sounds like something that could benefit both businesses and consumers, though very few companies seem to have jumped on the bandwagon. The one marquee name: Zappos. So, if you're in Vegas tomorrow, you can get a tour of the company's HQ, and a meeting with some CSRs. [Take Your Customer To Work Day] More »
