FedEx To Start Charging By Package Size

FedEx To Start Charging By Package Size

Currently, shipping companies like FedEx and UPS only take a package’s size into account when it passes certain dimensional thresholds, but it looks like FedEx will soon start using package size and weight to determine shipping rates for all packages. [More]

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Christmas Ordering Deadlines For 25 Top Online Retailers

Still working on your Christmas shopping? If you’re going online to buy those gifts, you need to be aware of the sites’ wildly varying cutoff dates for placing orders in time to get them under the tree on the big day. [More]

(kimaroo)

Zappos, Where A 9-Hour Customer Service Phone Chat Is A Good Thing

Many front-line customer service reps are judged on how quickly they can get a customer off the phone, a metric we’ve repeatedly pointed out leads to consumers’ issues going unresolved. But the folks at Zappos.com apparently aren’t as clock-minded, with one record-setting call crossing the nine-hour mark. [More]

(Alan Rappa)

New Survey Shows Why Amazon Has Bricks-And-Mortar Retailers Worried

Many bricks-and-mortar retailers claim Amazon has an unfair advantage because it is not — in most states — yet required to collect sales tax on purchases, or that Amazon can offer huge discounts because it doesn’t have the overhead associated with running a retail store. But a new survey shows that people might just like Amazon more than other retailers. [More]

Which Online Retailers Offer 24/7 Phone Support?

Which Online Retailers Offer 24/7 Phone Support?

One of the reasons a growing number of people choose to shop online is that they never have to worry about getting to the store during business hours, or being rushed to get out of the store when it’s near closing time. But even though almost every e-tailer is open for business 24/7, very few online stores offer around-the-clock customer support. [More]

Survey: Barely Half Of E-Mails To Major Retailers Receive Adequate Responses

Survey: Barely Half Of E-Mails To Major Retailers Receive Adequate Responses

If you’ve ever written an e-mail to a retailer and either never received a reply or received one that did not adequately answer your question, you’re not alone. In fact, according to a new survey, retailers only provided complete responses to customers’ e-mails 54% of the time. [More]

Need Comically Oversized Boxes? Don't Worry, The Stupid Shipping Gang Is Here

Need Comically Oversized Boxes? Don't Worry, The Stupid Shipping Gang Is Here

It wastes resources, money, and shipping companies’ resources. It generates extra trash and annoys customers. What is it? Companies’ insistence on employing members of the Stupid Shipping Gang to send packages!
[More]

24 Million Zappos Accounts May Have Been Compromised

24 Million Zappos Accounts May Have Been Compromised

Late Sunday night, several readers wrote in to say they had received an e-mail from the shoe-selling folks at Zappos.com letting them know that their personal information, including part of their credit card number, may have been compromised by hackers. [More]

How Long Should You Expect To Wait For Refunds From Online Retailers?

How Long Should You Expect To Wait For Refunds From Online Retailers?

We are now three days into the official Holiday Returns & Exchanges Season, and while those shoppers who paid a little more — and put on pants — to go shopping at bricks-and-mortar stores, it’s usually just a matter of waiting in line to get your refund. But for gift-givers who did their buying online this year, that wait for a refund could be anywhere from a few days to several weeks. [More]

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn’t mean good shipping. That’s why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. [More]

Zappos Gets In The Holiday Spirit, Pays Tolls On Section Of Massachusetts Turnpike

Zappos Gets In The Holiday Spirit, Pays Tolls On Section Of Massachusetts Turnpike

If you’re traveling in Massachusetts today on a certain part of the turnpike, you’ll have one less toll to pay. Online shoe and clothing retailer Zappos has teamed up with the state’s Department of Transportation to pay tolls on a section of road from 5-7 p.m. today. [More]

Zappos Saves Best Man From Going Barefoot At Wedding

Zappos Saves Best Man From Going Barefoot At Wedding

Though he initially only chose them for being the cheapest, Zappos has won a customer for life out of reader Jay because they saved his butt, or rather, feet. He’s the best man in a wedding this Saturday and thanks to UPS routing his package to the wrong place, he wasn’t going to have the shoes he ordered in time for the big day. Then a call to Zappos got his problem solved in a way that far surpassed his expectations. [More]

Shipping Rates And Info For Over 50 Online Retailers

Shipping Rates And Info For Over 50 Online Retailers

Here’s a handy to the shipping rates and free shipping info for over 50 top online retailers. From Amazon to Zappos, they’ve got it all so you don’t have to go digging through the site or go through the entire checkout process just to see what you’ll get charged. Consider it a candidate for your bookmarks list. [More]

Zappos Stops Shipping To Canada

Zappos Stops Shipping To Canada

Sorry canucks, your shoe options just shrunk a little bit. Starting April 1st, Zappos is no longer going to ship to Canada. [More]

Zappos CSR's Kindness Warms Our Cold Hearts

Zappos CSR's Kindness Warms Our Cold Hearts

For every frustrating, demoralizing, infuriating customer service phone call we’ve ever had to suffer through, it’s nice to be reminded that there are individuals out there actually trying to be of service to customers — and beyond. A reader alerted us to just such a tale about a Zappos rep going that extra bit to help. [More]

Who Made Consumer Reports' First-Ever Naughty & Nice List?

Who Made Consumer Reports' First-Ever Naughty & Nice List?

While Santa and his pointy-eared, non-union laborers toil away at the North Pole, the editors of our more famous sibling publication Consumer Reports have compared their notes on a wide variety of companies’ policies on everything from guarantees to fees to refunds and distilled it down to the best and worst of the lot in their first-ever Naughty & Nice Holiday Shopping List. [More]

Zappos Turns Office Tour Into Vegas Tourist Attraction

Zappos Turns Office Tour Into Vegas Tourist Attraction

A Vegas tourist attraction that doesn’t involve hookers, blackjack, or magic? It’s possible! Famed retailer of shoes and joy Zappos opens its office doors to hundreds of people every month, welcoming everyone, not just business executives and crazed fans. [More]

Why I Sold Zappos

Why I Sold Zappos

INC has an article penned by Zappos CEO and newly-minted-book-author, Tony Hsieh detailing the decision to sell Zappos to Amazon.com after initially turning them down. According to Hsieh, he made the decision in order to preserve an experiment in happiness, not a shoe company. [More]