Consumerist
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converse
Converse All-Star Cutbacks Leave Reader Shoeless And Sad
Gather 'round, Consumerists, for a tale of footwear-related woe that not even Zappos can fix. No. NOT EVEN ZAPPOS. More » -
zappos and amazon
Report Says Zappos Was Forced To Sell To Amazon
According to the San Francisco Business Times a report by PrivateEquityHub citing "two sources close to the company" claims that Zappos wanted to remain independent, but was forced to sell to Amazon by venture capitalists who had invested in the company. More » -
zappos
Everything Retailer Amazon Buys Shoe Retailer Zappos
Amazon has purchased Zappos for $807 million. Reaction around Consumerist's (virtual) newsroom: "Oh, no." Then we started locking up our shoes in case our right to own them is revoked. No, no, we kid. Maybe. More » -
live chat
Zappos Customer Service Is Pleasant And Effective In The Third Person
Yes, Zappos has famously good customer service, and should be regarded as the gold standard of awesome. We know this. We just had to share this highly amusing customer service chat transcript. The post's author (and chatter "Timmy") wanted to check out the quality and flexibility of Zappos's chat agents, and started with an odd, but not implausible, scenario. More » -
Tomorrow is Take Your Customer to Work Day. Dreamed up by marketer Sean Hazell, the "event" is meant to get companies to "open up their doors and invite customers into the workplace to meet employees and better understand how their business works." Sounds like something that could benefit both businesses and consumers, though very few companies seem to have jumped on the bandwagon. The one marquee name: Zappos. So, if you're in Vegas tomorrow, you can get a tour of the company's HQ, and a meeting with some CSRs. [Take Your Customer To Work Day]
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zappos
Get Free Overnight Shipping For Life At Zappos
Get guaranteed overnight shipping for life from awesome-opossum online shoe store Zappos simply by signing up here before noon PST today. To use it, remember that you'll need to shop through the vip.zappos.com portal from now on. (Thanks to Dena!) -
free shipping
Free Shipping Day Is December 18th
Check out the 18 and counting online retailers at freeshippingday.com for stores that will give you free shipping and guarantee delivery by Christmas if you shop there on Thursday, December 18th. The retailers include Amazon, Zappos, Dell, Target, Macy's and other big names, with perhaps more joining before the 18th. Nothing like getting rewarded for waiting until the last minute.
FreeShippingDay [Official Site]
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zappos
Zappos Continues Awesomeness
Zappos online shoe store, famed for its amazing customer service, has done it again. More » -
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business
The Secret Behind Zappos Otherworldly Customer Service? Pay Employees To Quit
Say you want to staff your call center with friendly, high energy, intelligent people who want to help customers and who enjoy their job. How do you find them? Well, apparently you hire people, train them, then offer them $1,000 to quit. More » -
important marketing decisions
Zappos: We Want To Be "Known As A Customer Service Company, Not A Marketing Company"
Reader Matt forwarded this email exchange he had with Zappos.com over their recent decision to stop promoting their price guarantee and free overnight shipping.
He has intended to switch to another shoe seller, but has decided to give Zappos another shot considering the email response he received. More »
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all good things
Zappos Zaps Price Protection Policy,
Free Overnight ShippingUpdate: Zappos will still surprise customers with free overnight shipping, but it is no longer a perk they will actively promote.
Online shoe store Zappos.com, renowned for their otherworldly 'just-say-yes' customer service philosophy, no longer offers free overnight shipping or a 110% price match guarantee. Tipster Julie forwarded her conversation with a Zappos CSR confirming the policy shift.
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above and beyond
Zappos Sends You Flowers
We get nice stories about Zappos' customer service all the time, but this one seems to have touched a lot of our readers. More » -
happiness
Zappos Has Otherworldy Customer Service
Over at Freakonomics they're swooning over Zappos.com's excellent customer service, and indeed the post reads like some sort of shopping fantasy: More » -
retail
Shopping Online: More Revenue From Clothes And Shoes Than Computers
Consumers are buying more clothes, shoes, handbags and whatnot online than computers these days, a sign that online retailing has finally arrived. From the NYT: More » -
shopping
The Dark Winter of Our Soles
We got this frightening portent in our Gmail accounts today from shoe retailer Zappo's. The mukluk menace mushes on. More » -
deals
Morning Deals Round-Up: Instrument Memory Shoe Blood
• Sam Ash has a 10%-off 'Friends and Family' promotion going on today and tomorrow. In-store only, and you'll need this coupon. More »
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