Maybe Derek shouldn’t have waited until last week to order a bracelet for his girlfriend as a Christmas gift, or maybe he should have gone to a brick-and-mortar Zales store to buy it. But he didn’t, and their site guaranteed delivery by Christmas if he ordered at that point. It turns out that “guaranteed Christmas delivery” actually means “we might get around to shipping it by the 22nd.” [More]
Zales Fires Top Earning Saleswoman Because She Needs Surgery
By April 10, 2009
A saleswoman for Zales who had earned 5 diamonds and almost a dozen commendations over the past 4 1/2 years—she’s the area’s first employee to earn a million dollars in sales in one year—was terminated last month, one week after she requested time off to have surgery for a life-threatening aortic aneurysm.
Zales Store Receipts Really Don't Mean Anything
By June 27, 2008
Reader Taylor had purchased wedding rings from Zales with a payment plan that allows him to make payments over the course of a year. One day, Taylor went to the store to make a payment of $160 and received his receipt for the cash transaction. A few days later, he received a call from the store manager who said that she believed that Taylor had only paid $60 and cited a surveillance video which, according to the manager, shows their sales representative counting only 3 bills. Even though Taylor was certain that he paid $160 and has a receipt to prove it, he asked to see this intriguing video, but the store manager has been giving him the run-around ever since. Taylor’s letter and our advice, inside…
Pith & Vinegar: The Spinning of the Chum
By June 1, 2006
• Old news but we didn’t talk about it yet: Telcos secretly funding anti-net-neutrality websites. Probably made by the same ad agency who did the pro-C02 spot. [Digg]
