<![CDATA[Consumerist: YouTube]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: YouTube]]> http://consumerist.com/tag/youtube http://consumerist.com/tag/youtube <![CDATA[ Infamous Domino's Where Gross-Out Video Was Recorded Closes Doors ]]> Remember that Domino's Pizza, the one in North Carolina where Kristy and Michael recorded themselves doing gross things to the food? The Charlotte Observer has reported that the location has gone out of business, at least for now—"closed signs have been placed in the windows and the phone has been disconnected."

"Infamous Domino's location closes doors" [Charlotte Observer] (Thanks to Timothy!)

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Consumerist-5369642 Mon, 28 Sep 2009 17:07:09 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5369642&view=rss&microfeed=true
<![CDATA[ Get Your Data Out Of Google ]]> If you're like the average Google user, you've now got a lot of personal data—emails, addresses, calendars, documents, photos and videos, maybe even health records—in their system. This is fine with them, because the Google Hive Mind needs all of this data to eventually become self aware and enslave us. However, if you ever want to get that information out of Google, the company has created something they call the Data Liberation Front to make it easier for you.

Webmonkey notes that data portability has become an increasingly salient problem as more and more people store their data with various online services. Unfortunately, no open standards have emerged yet, which is why Google decided to put together a team that could at least address its own services.

The name might be a bit of a joke, but the idea is not. The Data Liberation Front wants to make it easier for you to get your data out of Google services and take it wherever you please. In other words, Google wants you to use their services because you like them, not because you're trapped in them.

You might want to bookmark the DLF home page for future reference if you have Google accounts, because they list all of Google's services there with links to how to get your data out of each one of them. That's the "do no evil" good news; the bad news is not every Google product or service makes the process easy—which, to its credit, the DLF openly admits.

The organization also offers some really good advice that we should apply to any online service before signing up:

People usually don't look to see if they can get their data out of a product until they decide one day that they want to leave For this reason, we always encourage people to ask these three questions before starting to use a product that will store their data:

1. Can I get my data out at all?

2. How much is it going to cost to get my data out?

3. How much of my time is it going to take to get my data out?

The ideal answers to these questions are:

1. Yes.

2. Nothing more than I'm already paying.

3. As little as possible.

There shouldn't be an additional charge to export your data. Beyond that, if it takes you many hours to get your data out, it's almost as bad as not being able to get your data out at all.

"Data Liberation Front" [Google]
"Google's ‘Data Liberation Front' Aims to Make Your Data Portable" [Webmonkey]

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Consumerist-5367025 Thu, 24 Sep 2009 14:36:13 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5367025&view=rss&microfeed=true
<![CDATA[ Video: Ditch Your Cell Phone Contract For Free ]]> In this video, a blonde dame in glasses shows you how to escape your cellphone contract for free with several tried and true tips for defeating those $175 early termination fees.

The advice ranges from sneaky (place your phone into roam mode to trick the cell phone company into thinking your contract is more trouble than it's worth) to the outrageous (move to a blackout area). Other hints include finding a friend to take over your plan and whining incessantly to customer service. Of course, there's also the ever-popular pastime of watching for materially adverse changes to your cellphone contract and using them as an excuse to rip up your service agreement. Watch and learn!

How to Get Out of Your Cell Phone Contract for Free [SpendLess TV, via Bargain Babe]
(Photo: FastFords)

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Consumerist-5360657 Wed, 16 Sep 2009 14:00:32 EDT Phil Villarreal http://consumerist.com/index.php?op=postcommentfeed&postId=5360657&view=rss&microfeed=true
<![CDATA[ Trend Watch: CEOs Apologizing Via YouTube ]]> Want to see a bunch of corporate executives apologizing? Thanks to the magical internet, now you can!

Attention Digital has collected several YouTube videos of CEOs apologizing for one reason or another: Domino's Patrick Doyle, for the infamous snot-food video; Matel's Bob Eckert, for its run of toy safety violations, and the Maple Leaf Foods robot, for listeria in its products. The article missed it, YouTube also has a video apology from United Airlines' Jim Goodwin (oooo, I just want to take him home and rub his belly...)

Having all of these collected in one place is nice because it allows consumers to get a sense of apologizes as a genre. Apparently, bad lighting and monotone reading from a teleprompter are a plus. Of course, CEOs can always get help from this guy when they need it.

CEOs apologize on YouTube [Attention Digital] (Thanks to Johnny!)

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Consumerist-5360703 Wed, 16 Sep 2009 13:00:00 EDT Carrie McLaren http://consumerist.com/index.php?op=postcommentfeed&postId=5360703&view=rss&microfeed=true
<![CDATA[ Studio Turns High School Graduation Into Marketing Stunt, Nobody Cares ]]> The Wall Street Journal looks at how an unfortunately named marketing agency called the Intelligence Group tried to promote recent bomb "I Love You, Beth Cooper" with a viral video on YouTube. (Can we just once and for all ban anyone who works in advertising from accessing YouTube?) They paid the valedictorian of a Los Angeles high school $1,800 to "spontaneously" blurt out a secret crush during her speech, and they hired someone to film the speech in a faux-homemade style to post online.

The clip never caught on, though, with only about 2,000 hits, and the movie crashed and burned. The officials at the high school had no idea there was a business transaction involved in the ceremony, and they weren't too happy to learn of it from the WSJ:

The stunt did succeed in outraging officials at Hamilton High and the Los Angeles Unified School District, who were horrified when informed by a reporter that a movie company had essentially planted a paid advertisement in the midst of a graduation ceremony.

Hamilton High Assistant Principal Roberta Mailman says neither she nor anyone from the school was contacted for permission — either for the stunt itself or for filming it. Before learning of the payment, she says, "I thought it was a great speech."

School District spokeswoman Gayle Pollard-Terry says she is unsure whether the episode violated any policy, but adds that Ms. Mejia's diploma is safe. In a statement, Local District Superintendent Michelle King wrote: "Obviously, this is not condoned by the District. It's unfortunate."

Hey, $1800 isn't too bad for a college freshman starting her first year at MIT, so we don't begrudge the student her money. But what's next, o Intelligence Group? How about you wire a baby to deliver an E-Trade pitch at his baptism? Or maybe bribe some pallbearers to "drop" a casket during a funeral! We think you were on the right track with hijacking a big life event ceremony to sell crap; we just don't think you were aiming low enough.

"Fellow Graduates, Before We Greet The Future, a Word From My Sponsor " [Wall Street Journal]

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Consumerist-5325865 Wed, 29 Jul 2009 18:07:10 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5325865&view=rss&microfeed=true
<![CDATA[ At Ease, Facebook, Twitter: Soldiers Can Access You On Base Now — MySpace? Not So Much ]]> The Army's network administrators have stopped blocking base access to social networking sites including Facebook, Twitter and Flickr, as well as personal e-mail accounts, Wired reports.

The Army brass now believes such sites can be used to further the military's cause, the story says:

An operations order from the Army's 93rd Signal Brigade to all domestic Directors of Information Management, or DOIMs, aims to correct that. Issued on May 18th "for official use only," the document has not been made public until now.

It is "the intent of senior Army leaders to leverage social media as a medium to allow soldiers to ‘tell the Army story' and to facilitate the dissemination of strategic, unclassified information," says the order, obtained by Danger Room. Therefore, "the social media sites available from the Army homepage will be made accessible from all campus area networks. Additionally, all web-based email will be made accessible."

The operations order (OPORD) doesn't apply to all GI Bases overseas, or those run by the other armed services, which aren't affected by the decree. Nor does the order overturn the long-standing, military-wide ban on sites like MySpace, YouTube and Pandora. And it's almost certain some Army posts that still block the now-approved web 2.0 networks. Still, it's a click in the right direction for the armed service which seems to be making a slow but steady recovery from its lingering hostility towards social media.

As if anyone needed another reason to stop using MySpace. But I do feel bad for the troops for not being able to learn mildly NSFW lessons about the original Commander-in-chief on YouTube.

Army Orders Bases to Stop Blocking Twitter, Facebook, Flickr [Wired]
(Photo: frankieleon)

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Consumerist-5286693 Thu, 11 Jun 2009 11:31:43 EDT Phil Villarreal http://consumerist.com/index.php?op=postcommentfeed&postId=5286693&view=rss&microfeed=true
<![CDATA[ Mystery Solved? Using OpenDNS Results In Glacial YouTube Downloads For Qwest Customers ]]> OpenDNS leads to slow YouTube downloads?Earlier this week, we posted an email from a frustrated Qwest customer who said he couldn't download YouTube and other online videos at a speed equivalent to the Qwest service he was paying for. Qwest wrote to us, and spoke to the customer, and swore they were not interfering with any download rates. Instead, it looks like the problem is with OpenDNS, a free service that usually speeds up downloading, but that seems to have an issue when it comes to certain video streams.

First, here are two entries from the OpenDNS forums by a different customer, posted back in March, that describe the problem:

When I use OpenDNS for my DNS servers, YouTube loads videos very slowly (it is actually impossible to watch anything). The second I switch back to my ISP DNS, YouTube videos load fast.

I KNOW OpenDNS is ONLY a DNS server and should not affect my download speeds — BUT IT DOES, at least on YouTube. It does not matter if I use a Mac (10.5.6) or a PC (XP SP3) I get the same results.

Here's what happens with OpenDNS:

[removed screen movie from server but basically the "loading" spinner in youtube would sit there spinning, then the video would play for 1-2 seconds, then go back to the loading spinner for 20 seconds, then play a couple seconds, etc]

Here's what happens with my ISP DNS:

[removed screen movie from server but with my ISP DNS the movie loads fine and plays without a problem]

EDIT: Adding youtube.com to my whitelist does nothing.


I did some more digging and figured out that the .swf file is appears to be calling a .flv file that is hosted at:

v19.cache.googlevideo.com

When using my ISP DNS, it wants to pull the video from 74.125.165.88 — and the video downloads in about 90 seconds. In fact, the first 1/4th of the video comes in at a whopping 800 KB(ytes)/sec, then it seems it is trottled at the source end down to about 100 KB/sec for the rest (I'm assuming this is how they do it for youtube to keep their bandwidth in check).

When using OpenDNS, it wants to pull the video from 74.125.100.100 — and the video download crawls along and the estimated completion time is 20+ minutes.

(I am downloading just the FLV file separate from the youtube page using my browser's download manager)

If I manually put this IP in the URL for the .flv (no matter what I have my DNS set to), I get the same results. That is, I can put the "good/fast" IP in the URL and get a fast download even when using OpenDNS servers.

Apparently something is happening where OpenDNS is returning this "bad/slow" IP when looking up v19.cache.l.googlevideo.com

Our own OP performed a similar experiment and says his YouTube streaming is back to normal:

I ran a traceroute to v23.iscache5.googlevideo.com, the apparent server within Google that was serving up the video. I was a bit surprised to see the the traceroute cut off at an OpenDSN router (line 10 in the included traceroute) from my IP to the cited Google server. I have been using OpenDNS's servers for a a few years with for security reasons. I've been more than pleased with their service (free to individuals).

I reconfigured my network's DNS to point to QWests own nameservers. I again attempted viewing the same video. This time the download completed without stalling or interruption in the display. FlashGot's instrumentation showed a rate of 60Kbs. A traceroute to the same google video server yielded an entirely different route to the destination. See the included traceroute.

I ran these experiments several times and the results were consistent.

I would imagine that the reason OpenDNS routed traffic via their own IP-space is to identify potential malware and to protect its users from same, a laudable goal, and part of their service. I'll stay with QWest's nameservers until QpenDNS investigates my trouble ticket and fixes it or refutes my suspicion.

Did I get it right this time? Time will tell.

Traceroutes follow ...
Using opendns's name servers (208.67.220.220)
traceroute to v23.iscache5.googlevideo.com (208.67.216.132), 30 hops max, 40 byte packets
1 gateway (192.168.1.1) 1.166 ms 1.647 ms 2.089 ms
2 * * *
3 tukw-dsl-gw22-214.tukw.qwest.net (63.231.10.214) 59.107 ms 68.397 ms 68.847 ms
4 tukw-agw1.inet.qwest.net (71.217.184.169) 70.277 ms 70.600 ms 71.929 ms
5 sea-core-01.inet.qwest.net (67.14.1.194) 73.591 ms 73.757 ms 73.912 ms
6 sea-brdr-01.inet.qwest.net (205.171.26.82) 74.155 ms 73.224 ms 75.141 ms
7 POS1-1.BR1.SEA1.ALTER.NET (204.255.174.177) 74.957 ms 54.444 ms 55.264 ms
8 0.so-4-2-0.XT1.SEA1.ALTER.NET (152.63.105.82) 56.941 ms 56.282 ms 57.602 ms
9 195.ATM4-0.GW10.SEA1.ALTER.NET (152.63.104.1) 58.294 ms 56.959 ms 57.516 ms
10 opendns-gw.customer.alter.net (63.65.72.74) 58.111 ms 59.424 ms 59.580 ms
11 * * *
12 * * *
13 * * *
...
30 * * *

Using QWest's nameservers (205.171.3.65)
1 gateway (192.168.1.1) 0.924 ms 1.327 ms 1.745 ms
2 * * *
3 tukw-dsl-gw22-214.tukw.qwest.net (63.231.10.214) 56.385 ms 57.373 ms 58.440 ms
4 tukw-agw1.inet.qwest.net (71.217.184.169) 60.214 ms 61.207 ms 62.190 ms
5 sea-core-01.inet.qwest.net (67.14.1.194) 63.198 ms 64.190 ms 65.183 ms
6 sea-brdr-01.inet.qwest.net (205.171.26.82) 66.152 ms 66.203 ms 66.916 ms
7 63.146.26.198 (63.146.26.198) 267.621 ms 213.340 ms 213.519 ms
8 sl-gw20-sea-0-0-0.sprintlink.net (144.232.6.8) 54.976 ms 54.198 ms 54.257 ms
9 sl-googl13-199181-0.sprintlink.net (144.224.13.138) 55.146 ms 54.540 ms 54.197 ms
10 209.85.249.32 (209.85.249.32) 107.489 ms 138.085 ms 128.856 ms
11 72.14.233.117 (72.14.233.117) 109.982 ms 108.183 ms 108.998 ms
12 209.85.242.209 (209.85.242.209) 131.685 ms 164.573 ms 137.819 ms
13 72.14.239.95 (72.14.239.95) 218.838 ms 209.426 ms 228.598 ms
14 209.85.251.41 (209.85.251.41) 248.187 ms 210.056 ms 223.112 ms
15 74.125.6.100 (74.125.6.100) 211.362 ms 219.634 ms 211.790 ms

It turns out another Qwest customer, Andrew, wrote to us yesterday to suggest the same solution to the problem:

I had the exact same problem with Qwest and YouTube; I am, I guess you could call "a heavy user". However, I realized that this began to happen after I used OpenDNS on my router. After I removed OpenDNS, YouTube worked great and every video downloaded very fast.

"Why does OpenDNS make YouTube load slowly?" [OpenDNS Forums]

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Consumerist-5244884 Thu, 07 May 2009 20:28:22 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5244884&view=rss&microfeed=true
<![CDATA[ Former Domino's YouTube Gross Out Girl Can't Get A Job Now ]]> HELP WANTED (Unless You're Kristy)Kristy Hammonds, the woman who filmed her friend Michael doing inappropriate things to the food they were supposed to be preparing, needs a job to feed her two kids. She says she's been trying to get work at other fast food restaurants, though, which might be part of the problem.

Hammonds appeared yesterday morning on Good Morning America, but we haven't located a video of the appearance yet. Instead, here's part of a recap article posted on ABC's website that coincided with her GMA appearance:

Kristy Hammonds, 31, tells ABC News that she has become a local pariah and cannot find work to support her two children...

Hammonds, a registered sex offender who faces felony food tampering charges from the Domino's incident, says she has been turned down at several area fast food restaurants, including Taco Bell and McDonalds, when employers recognized her name and face.

She says her inability to find work has made it difficult to raise her two children, aged 4 [years] and 8 months, whom she conceived with the aid of a sperm donor. The baby, she said, has special needs.

We think Kristy should work again and support her family. Just, you know, not in the food service industry.

A warning: don't watch the lame "story recap" video accompanying the article if you're wearing a Halloween mask. It appears to be an attempt to trigger the Silver Shamrock Samhain spell from Halloween III. (Also, the talking heads look like dorks—do you really need an editor from Wired Magazine to watch those clips alongside an ABC reporter and crack wise? No.)

"Star of Domino's Pizza Gross-Out Video Is Sorry" [ABC News via Barf Blog]
(Photo: unk's dump truck)

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Consumerist-5241992 Wed, 06 May 2009 10:22:35 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5241992&view=rss&microfeed=true
<![CDATA[ Qwest Says It's Throttling Customer's Online Video Streaming, Then Says It's Not ]]> YouTubeUpdate: It turns out the problem is with OpenDNS, not Qwest. The original post is below.

A Qwest customer in Washington has been having trouble viewing streaming video, but suspiciously everything else he accesses online seems to come through at the advertised speed. After a long phone call today where he was passed among agents and technicians repeatedly, he ended up being told that Qwest reserves the right to throttle users who exhibit "excessive use." Ah, that old term again. So what counts as excessive use to Qwest? According to their FAQ, it could be as little as exceeding 3 gigabytes per month.

I live in western Washington. My DSL provider is Qwest: I bought 1.5Mb/800Kb service. About a week ago, my companion said that her download speed with YouTube, TED and others was substantially less than it had been. I suggested that it might be the outbound load on host site. Her complaints about poor performance persisted.

This morning I ran some standard tests: speed test (speedtest.net) reports that I have the full 1.5Mb/sec I bought. I tried viewing a YouTube video, a long one (50 minutes) and found the experience painful, about 20% of the speed it should be. I suspected Qwest of rate limiting. I used an external proxy server to view the same YouTube video. It appeared to download at full speed.

I called Qwest DSL support. They were unhelpful, even when I escalated to a supervisor. I next called "customer service". The lady I talked to said she wasn't a techie and barely understood the terms "rate limiting" and the like. She transferred me to "Broadband Retention". I explained the apparent rate limiting to that individual. He denied knowing anything about it, but did transfer me to "Louis" in some tech department (not regular DSL support). I explained my observations and tests one more time to "Louis". He denied that Qwest was rate limiting. Louis did put me on hold for a good while. When he came back he referred me to the Qwest "subscriber agreement" at:

http://www.qwest.com/legal/highspeedinternetsubscriberagreementfilesHSI_Subscriber_Agreement_ENG_v20_042209.pdf

He cites the second page, end of the first paragraph, where it says that Qwest may limit speeds. He also cites a "FAQ on Excessive use Policy"

http://www.qwest.com/internethelp/eup/16915_EUP_Details-15.pdf

and admitted that Qwest was, indeed, rate limiting YouTube and other streaming sites.

I asked for a discount based on degraded service. Louis conferenced me to "Jason" in the "loyalty group". I told Jason that I thought 1.5Mb/sec but with rate limited access to YouTube, etc, was worth about $10/month. Jason offered $15/month for 3 months. I said, "Not good enough. Make it permanent". He declined.

I told both Jason and Louis that would post a summary of my discussion with Qwest to Consumerist, Reddit and Slashdot. I ended the conversation with a polite "Good day".

About 20 minutes later Louis called to change his previous statement that Qwest rate limits YouTube and others. He now declares that Qwest does not rate limit. — From my observation, it does appear that Qwest does rate limit. Maybe smarter folks than I can determine the truth.

We wonder just what kind of conversation Louis had with his supervisor or another technician in that 20 minutes before he called you back to change his statement.

For the record, here are a couple of sections from the FAQ linked above. They're not exactly contradictory, but there seems to be a lot of uncharted middle ground between a 3 GB soft cap and the "excessive" examples that immediately follow.

What is considered "normal" usage on the Internet?
Most customers who use broadband service at their homes use approximately 1-3 Gigabytes per month. This figure is slightly higher for business customers.

What is considered "excessive" or "high volume" use?
A very small percentage of Qwest Broadband customers fall into the "excessive" or "high volume" use category. Examples of "excessive" or "high volume" use are as follows:
• 300,000-500,000 photo downloads in one month
• 40,000 to 80,000 typically sized MP3 music downloads in one month
• 15+ million unique e-mails each month
• Online TV video streaming of 1,000-3,000 30-minute shows each month
• 2-5 million Web page visits (approximately one every second, 24 hours per day)


Updates:
1. The OP provides a little more information in the comments below on the speed tests he's performed.

2. A Qwest spokesperson contacted us and said under no circumstances do they throttle YouTube traffic:

We just want to be clear that Qwest doesn't block lawful Internet traffic on its network; never has. It is our responsibility to make sure that our network delivers an optimal Internet experience to customers. If a customer is transferring volumes of data comparable to commercial-grade volumes (hundreds of times more than normal use - examples are included in your story), we have the products to meet those needs and we work closely with these customers to get them the right service.

They also told us they have a Twitter account if you need to reach a Qwest person to discuss a problem you haven't been able to resolve through the standard channels: http://twitter.com/talktoqwest.

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Consumerist-5239815 Mon, 04 May 2009 17:39:32 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5239815&view=rss&microfeed=true
<![CDATA[ Macbook Air Stabbed In Face With Kitchen Knife ]]> Well here's one way to say you think the Macbook Air hinge sucks... by stabbing it in the face with a kitchen knife! Ree! Ree! Ree! Ree! I dunno, maybe people who can't type also can't open and close their Macbooks properly. Just a thought.

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Consumerist-5235011 Thu, 30 Apr 2009 20:19:52 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5235011&view=rss&microfeed=true
<![CDATA[ Catch Ben & Meghann On Nightline Tonight Re: Domino's Videos ]]> Dominos employee sticks cheese up his noseMeg and I are slated to be on ABC's Nightline tonight, talking about those skanky Domino's videos. I'm getting really good at typing "The quick brown fox jumps over the lazy dog" for the B-roll.

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Consumerist-5221868 Tue, 21 Apr 2009 16:34:51 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5221868&view=rss&microfeed=true
<![CDATA[ Slate Investigates If It's Really Illegal To Fart On A Sandwich ]]> Nina Rastogi decided to look into food tampering laws in the wake of our Domino's Pizza story last week. It turns out you can spit in food in Ohio without fear of jail time so long as you don't have a communicable disease. Ohio is clearly the place to work if you are an angry restaurant employee, and the place to avoid if you're a diner who easily angers waitstaff.

Bad luck for the rogue employees, though: North Carolina, where the Domino's incident took place, is actually quite strict about food tampering.

[In North Carolina,] you can be charged with a Class I felony for knowingly distributing food that could cause "mild physical discomfort without any lasting effect." (Technically, you don't even need to distribute it-just leaving the food somewhere "in a position of human accessibility" is enough to get you charged.) If the hapless Domino's employees are convicted, they could get up to one year in jail.

"Is It Really Illegal To Put Boogers in a Sandwich?" [Slate] (Thanks to HogwartsAlum!)
(Photo: xersti)

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Consumerist-5218511 Sun, 19 Apr 2009 11:26:50 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5218511&view=rss&microfeed=true
<![CDATA[ Arrest Warrants Issued For Domino's Outlaws Kristy And Michael, While Domino's Prez Apologizes Online ]]> Domino's president apologizes on YouTube.The saga of Kristy and Michael, the two (former) Domino's employees whose on-the-job shenanigans made it to YouTube earlier this week, continues. Now there are warrants out for their arrests, and Domino's says it plans to sue them. Seriously, if you work in the food industry and are nursing some grudges, just... try to hold them in until you can find a job better suited to you.

Domino's has even issued its own YouTube video from Patrick Doyle, the pizza chain's President. Just note that the "members of the online community" that he thanks are all Consumerist readers—they're the ones who did the detective work for the company.


"Arrest warrants issued in YouTube pizza prank" [Charlotte Observer] (Thanks to everyone who sent these tips in today!)

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Consumerist-5213780 Wed, 15 Apr 2009 18:56:03 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5213780&view=rss&microfeed=true
<![CDATA[ Consumerist Sleuths Track Down Offending Domino's Store ]]> detectiveWithin only a couple of hours of our posting some gross-out videos of bad Domino's employees last night, our readers Amy Wilson and whyerhead managed to track down the location, call the store directly to alert the manager, and send the address to Domino's corporate. The only two clues they had were the YouTube handle of the uploader and a quick glimpse of the surrounding area as viewed through the drive-through window in one of the clips.

A week ago, the New York Times reported on just this kind of online sleuthing, and how people working together via the Internet can accomplish some pretty amazing detective work. In that article, it was to track down and return a lost camera. Here, Amy Wilson and whyerhead were able to actually take action against the bad employees in the videos by alerting their superiors and Domino's corporate. Congratulations on some pretty amazing detective work for the greater good!

Update: Another reader, Jonathan Drake, emailed Domino's VP of Communications Tim McIntyre last night to point him to the post. McIntire and Drake exchanged a few emails, including a copy of an apology from Kristy.

From: "Tim McIntyre (COMM - Communicat)"
Subject: RE: Video Location identified!
Date: April 14, 2009 6:45:40 AM EDT
To: Jonathan Drake

Subject: RE: Video Location identified!

Jonathan,

Thanks so much for pointing us to the comments in the blog. I alerted our security team as soon as I received it last night.

At 1:38 a.m. today, this email arrived in my inbox:


The gross videos
Kristy Kristy
Sent: Tuesday, April 14, 2009 1:38 AM
To: Tim McIntyre (COMM - Communicat)

I am sorry about all of this! It was all a prank and me nor Michael expected to have this much attention from the videos that were uploaded! No food was ever sent out to any customer. We would never put something like that on you tube if it were real!! It was fake and I wish that everyone knew that!!!! Michael never would do that to any customer, EVER!! I AM SOO SORRY! You see all the time of the pranks that people upload and the pranks need to seem real in order to get a laugh out of people but this prank was very very immature and I am sorry for the embarrasment that I have caused your company!

At this point, we certainly are not taking her at her word that this was all fake, but we will be following up today with these people who are employed by an independent, and innocent, franchise owner.

Tim McIntyre
Vice President, Communications
Domino's Pizza LLC

From: "Tim McIntyre (COMM - Communicat)"
Date: April 14, 2009 9:20:54 AM EDT
To: Jonathan Drake
Subject: RE: Video Location identified!

Jonathan,

To say that the Consumerist is "relatively popular" is a bit of an understatement. Thank you for your understanding. Our chief of security has spoken to the franchise owner this morning, who was dumbfounded, to say the least. He has told us that he will be terminating their employment today. The "challenge" that comes with the freedom of the internet is that any idiot with a camera and an internet link can do stuff like this - and ruin the reputation of a brand that's nearly 50 years old, and the reputations of 125,000 hard-working men and women across the nation and in 60 countries around the world.

Tim McIntyre
Vice President, Communications
Domino's Pizza, LLC

Thanks, Jonathan!

"Domino's Rogue Employees Do Disgusting Things To The Food, Put It On YouTube"
(Illustration: olarte.ollie)

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Consumerist-5211428 Tue, 14 Apr 2009 10:13:01 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5211428&view=rss&microfeed=true
<![CDATA[ Threat Of Small Claims Court Gets Wells Fargo Overdrafts Refunded ]]> After he got some overdraft fees that he felt were unfair, Karney Hatch decided to put the banking system on trial, and make a documentary about it.

He opened a new Wells Fargo card, put only a dollar in it, then bought several $1 items at the local mall, running up over $100 in overdraft fees. Naturally, Wells Fargo refused to refund any of his overdraft fees. So, he took them to small claims court. Rather than pay the cost of sending someone to defend the case, Wells Fargo refunded his overdrafts and even paid the about $47 it cost him to file.

Says Ralph Nader in the documentary, "If a million consumers filed a million small claims court actions a year against the banks, the banks would either try to abolish the small claims court or improve their performance."

Taking a company to small claims is not that hard, we've written several posts that tell you how to do it.

How To Beat The Bank [Current] (Thanks to Kane!)

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Consumerist-5190260 Mon, 30 Mar 2009 09:38:28 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5190260&view=rss&microfeed=true
<![CDATA[ How To Delete Your Online Accounts ]]> PC Mag has assembled a list of instructions on how to wipe your account from a long list of websites, including Classmates.com (you'll have to call), Windows Live ID (it's complicated), and Friendster (ha ha ha). In many cases, canceling is as straightforward as clicking a link and authorizing the cancellation, but it's nice to see all the phone numbers and tips collected in one spot.

Hint to preserve your sanity: to avoid PC Mag's trashed layout, try viewing/bookmarking the print-friendly version.

"How to Delete Accounts from Any Website" [PC Mag] (Thanks to Josh!)
(Photo: jm3)

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Consumerist-5167510 Tue, 10 Mar 2009 13:27:16 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5167510&view=rss&microfeed=true
<![CDATA[ Cheers To You! Motivational CD Offers Eight Creepy, Life-Affirming Tracks ]]> If you're down in the dumps and have nowhere else to turn, consider this collection of congratulatory remarks dubbed over applause. Only $24.95! But wait, if you order right now, you'll also get some, uh, pewter puzzle pieces?
















If this had been around in the 80s, we're sure it would have replaced Huey Lewis in Patrick Bateman's CD player.
Life Fail [FailBlog]
CHEERS TO YOU!

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Consumerist-5137391 Thu, 22 Jan 2009 16:00:48 EST Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5137391&view=rss&microfeed=true
<![CDATA[ Behold The Wunder Boner ]]> Let us share with you this horrifying, but comically named, fish deboning device.

That thing is brutally efficient. We wonder how many fish they had to go through to get those shots.

Commercial Fail [Fail Blog]

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Consumerist-5122552 Fri, 02 Jan 2009 18:00:00 EST Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5122552&view=rss&microfeed=true
<![CDATA[ What Could Be In This Box? ]]> A Camera, maybe. Some DVD's? A Six-pack.Sadly, it is none of the above.

A Single SD card, tucked behind the bottom flap of the box. It's almost like it's ashamed of its unnecessary packaging. It's alright, buddy. You're safe now.

Video:[SimplySped2]

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Consumerist-5120853 Tue, 30 Dec 2008 17:00:00 EST Alex Jarvis http://consumerist.com/index.php?op=postcommentfeed&postId=5120853&view=rss&microfeed=true
<![CDATA[ Gamestop Ad Preys On Adolescent Fears ]]> What were you most afraid of in High School? Getting turned down by that Cheerleader at the prom? Arriving at school naked, just before the big test you never studied for? Or, was it Mom and Dad finding all of your nudie-mags whilst looking for gift ideas? Look inside to see which terror Gamestop chose to highlight in their latest ad campaign.

According to the ad, your parents are going to find out exactly what kind of sick, perverted stuff you are into - unless you use their new Holiday wish-list website (titled HintOrElse.com, just to rub it in). It's good to see one company really get into the holiday spirit, if 'the spirit' happens to be free-wheeling paranoia and abject horror.

Funny gamestop Commercial (Hint or else) [youtube]

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Consumerist-5094006 Thu, 20 Nov 2008 10:00:00 EST Alex Jarvis http://consumerist.com/index.php?op=postcommentfeed&postId=5094006&view=rss&microfeed=true
<![CDATA[ Here's an unverified walkthrough of the "I ... ]]> Here's an unverified walkthrough of the "I Am Rich" iPhone app. [TUAW]

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Consumerist-5036067 Tue, 12 Aug 2008 12:28:14 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5036067&view=rss&microfeed=true
<![CDATA[ Wannabe Supervillain Who Claimed He Poisoned Baby Food Is Arrested ]]> Police have arrested Anton Dunn, a 42-year-old New Yorker who uploaded videos to YouTube and other sites in which he wears a black mask and calls himself "Trashman." In the videos, Mr. Trashman announces that he's managed to poison "millions of bottles of baby food" with cyanide. Gerber, the company he names in his threats, says it's found no evidence that any food has been tampered with.

Thesmokinggun found some more interesting info on Dunn, including that he filmed his incriminating announcements "from inside a shower stall," that he claimed to have paid off the police and the FBI, and that investigators found him not through fancy IP tracing or anything like that, but because he broadcast the name of a site registered to him across the bottom of some of his Trashman videos.

Dunn has been arrested three times in the past ten months on charges unrelated to his moviemaking, according to the complaint. The Harlem resident, who has previously posted videos in which he claimed to have infected numerous female sex partners with the HIV virus, operates a low-budget porn web site and, on his MySpace page, describes himself as an "adult website owner looking to network with people in the porn and music world."

"'Trashman' Nabbed For YouTube Threats" [The Smoking Gun]
"New York man arrested for YouTube baby food threat" [Associated Press]

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Consumerist-5032210 Fri, 01 Aug 2008 18:58:07 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5032210&view=rss&microfeed=true
<![CDATA[ Viacom Retracts Fraudulent Ownership Claims On Indie Filmmaker's YouTube Clip ]]> Last week we told you about how Viacom was sending fraudulent ownership claims to indie filmmakers on YouTube. A few days after our post went up about how they were doing this to animator Joanna Davidovich, a Viacom executive got in touch with her to explain what happened.

Here's Joanna:

I was personally contacted by an executive at Viacom, who explained how my film got mixed into their system. Juxtaposer was in a film festival that was presented by Nicktoons, which is of course a Viacom company. They offered selections of the festival as downloadable content, and Juxtaposer was one of them. They just forgot that Viacom's rights to those films were all nonexclusive. He personally assured me that Viacom is no longer making a claim to my film and YouTube should be sending me documents affirming that shortly.

I don't think this would have been over with nearly as fast if not for the publicity I got from your post. This could have been a nightmare, but it wasn't. Count this one a success!

Score one for the little guy.

Viacom Apologizes! [Channel Federator Raw]
PREVIOUSLY: Viacom Fraudulently Claims Ownership Of Indie Filmmakers' YouTube Clips

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Consumerist-5030772 Tue, 29 Jul 2008 22:26:20 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5030772&view=rss&microfeed=true
<![CDATA[ Viacom Fraudulently Claims Ownership Of Indie Filmmakers' YouTube Clips ]]> Viacom is sending bogus copyright ownership claims and illegal posting notices to independent filmmakers posting their own movies on YouTube. These films contain not one iota of Viacom content. Take, for instance, this lovely short animation, "Juxtaposer," made by Joanna Davidovich for her senior project. It's completely her original creation. She has copyrighted it and says that she "only entered into distribution agreements that were nonexclusive." Yet, the media corporation saw fit to have YouTube tell Joanna, "Viacom has claimed some or all audio and visual content in your video."

Joanna is, of course, disputing the claim.

The video is still up, but now Viacom gets access to her video statistics. The worst part is the fear Joanna has that something she slaved and sweat over could be taken away from her. "I'm just a scared that my little film will be lost in the shadow of the hulking monolith...," she wrote on her blog. Also on her blog is a comment by another filmmaker indicating Joanna isn't the only filmmaker Viacom has fraudulently targeted in this manner.

YouTube used to be cool but the site allowing actions like this show how much it's become just another co-opted drek-hole... all because they're too cheap to hire enough people to vet either the uploads or the corporate takedowns.

Below, a screenshot of the creepy and baseless stake-claiming.

Viacom Wants To Steal My Film [Channel Federator Raw]
Juxtaposer [YouTube]

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Consumerist-5027824 Tue, 22 Jul 2008 15:18:15 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5027824&view=rss&microfeed=true
<![CDATA[ Judge Orders Google To Turn Over All YouTube User Data To Viacom ]]> Wired's Threat Level blog says that the judge in the Viacom/Google lawsuit has made a ruling forcing Google to turn over "every record of every video watched by YouTube users, including users' names and IP addresses," to Viacom.

Viacom is arguing that it needs the data to prove that its copyrighted material is more popular than user created videos.

Wired says:

Although Google argued that turning over the data would invade its users' privacy, the judge's ruling (.pdf) described that argument as "speculative" and ordered Google to turn over the logs on a set of four tera-byte hard drives.

The judge also turned Google's own defense of its data retention policies — that IP addresses of computers aren't personally revealing in and of themselves, against it to justify the log dump.

The EFF has responded to the ruling, calling it "a set-back to privacy rights," that "will allow Viacom to see what you are watching on YouTube. "

Judge Orders YouTube to Give All User Histories to Viacom [Wired] (Thanks, Everyone!)
Court ruling will expose viewing habits [YouTube]

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Consumerist-5021983 Thu, 03 Jul 2008 15:10:36 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5021983&view=rss&microfeed=true
<![CDATA[ Just Say 'Yes' To Telemarketers ]]> Want to drive a telemarketer crazy and amuse yourself at the same time? Here's an example of how to do it.

The secret, apparently, is to make every third or fourth yes mean something entirely new through the magic of inflection—but you'll have to stay committed to it even when the telemarketer catches on, which may result in a self-inflicted insult.

"How to torment telemarketers with one word" [YouTube via Neatorama]

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Consumerist-5020767 Mon, 30 Jun 2008 16:11:57 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5020767&view=rss&microfeed=true
<![CDATA[ Is Youtube's "Wii Fit Underwear Girl" Actually A Marketing Campaign? ]]> Nintendo is facing accusations that a popular Youtube video is nothing more than a viral-video marketing campaign for the Wii Fit, reports The Telegraph. The video, quite simply, features a young woman using a virtual hula-hoop in her underwear. What separates it from other videos is that the 2 people in the video have both been identified as employees of the same advertising company. Nintendo denies the allegations. The video and details, inside...

The article says,

The clip, which has been viewed more than two million times, shows 25-year-old Lauren Bernat hula hooping in time with the fitness video game.

Rumours that the clip was a clever marketing ploy for the Wii Fit spread after it emerged that both Miss Bernat and her boyfriend, who filmed the footage, work in advertising.

Giovanny Gutierrez, 30, works as director of interactive media for Tinsley Advertising in Miami, Florida. According to his biography on the firm’s website, he "creates web, e-mail and interactive marketing solutions that perfectly integrate with television, radio and print campaigns."

"Gio is a master of e-commerce, having created web portals for scores of businesses," the biography adds.

Miss Bernat works as an account executive at Tinsley Advertising, where her duties include "evaluating the responses to our Internet advertising".

But Nintendo has denied that the footage is part of an advertising campaign. "This has and is absolutely 100 per cent nothing to do with Nintendo," a spokesman said. "Nintendo did not create it and were not aware of it until it was brought it to our attention."

Mr Gutierrez has also denied that it was a viral advert for the Wii Fit.

The game, which allows Nintendo Wii owners to do a range of exercises and stretches under the guidance of on on-screen fitness expert, hardly needs the free publicity, having sold more than 300,000 copies in the UK in its first two weeks on sale, and sold out in many parts of the world.

But the YouTube affair has done much to boost the profile of Mr Gutierrez and his agency.

The evidence that this is an organized marketing campaign seems circumstantial to us. However, advertisers are always coming up with new ways to turn attention toward new products so who knows? We'll just have to keep watching the video until we figure it out.

Wii Fit underwear girl: A marketing hoax? [The Telegraph]

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Consumerist-5016566 Mon, 16 Jun 2008 08:11:34 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5016566&view=rss&microfeed=true
<![CDATA[ Worst Promotion Ever Causes Riot In Union Square As Hipsters Fight For Cash-Wrapped Tomatoes ]]> Cash Tomato, a would-be YouTube! competitor, tried to drum up free advertising by handing out tomatoes wrapped with wads of cash in New York's Union Square. The event was scheduled to kick-off yesterday at 2:29 p.m. to honor the leap year with giveaways of up to $29. Predictably, a riot ensued as a mob of over 100 overwhelmed the three workers dressed as tomatoes who were holding the cash. Video of the riot, after the jump.


Completely Foreseeable Riot as Cash Thrown at Public in Union Square [Gothamist]
(Photo: M. Roberts/Daily News)

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Consumerist-362689 Sat, 01 Mar 2008 18:00:22 EST Carey Alexander http://consumerist.com/index.php?op=postcommentfeed&postId=362689&view=rss&microfeed=true
<![CDATA[ NBC Pulls Content From YouTube ]]> NBC said yesterday that it was pulling its content from YouTube in favor of its own video site, "Hulu."

From Reuters:

An NBCU spokeswoman said the company would consider making its videos, including clips from "Saturday Night Live" available on other services in the future.

Sorry, YouTube. No more "Dick In A Box."

NBC Universal removes YouTube channel [Reuters]
(Photo:stirwise)

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Consumerist-314270 Tue, 23 Oct 2007 20:13:38 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=314270&view=rss&microfeed=true
<![CDATA[ Southwest Gate Agent Entertains Passengers With Ukelele ]]> A reader writes in, "The airlines get so much crap, its nice to see at least some employees stepping up to make things more bearable." A few months ago, a Southwest Airlines gate agent in Phoenix amused delayed passengers with a live performance of Van Morrison's "Brown Eyed Girl." He even gets the passengers to sing along at one point.

We're not huge fans of the ukelele, but this is a lot better than that time we were stranded at JFK and the Delta gate agent stared coldly at us as he recited the words to NIN's "Closer" into the PA system.

Plug in your work headphones and get ready to rock out classic-easy-listening-style.

Gate Agent Plays Ukelele [YouTube] (Thanks to Brent!)

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Consumerist-310207 Fri, 12 Oct 2007 11:47:48 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=310207&view=rss&microfeed=true
<![CDATA[ Man Documents Efforts To Get Off Spam Lists ]]> Jonny Halleran has taken on the sort of masochistic project we love to watch here at Consumerist: trying to get himself removed from all direct mail and marketing lists, and documenting it on YouTube. His first attempt involves Verizon, and it's clear by their escalating series of mixed messages that they've created a sort of antimatter version of "customer service," one that's designed to confuse and mislead customers so they'll hang up and just sort of sit there in stunned silence for a little while.

Our favorite moment: when Halleran asks, "If I cancel my account with you guys, will that stop the mailing?", and the man on the other end just sighs in angry exasperation.

(Thanks to Taryn!)

"Off The List" [YouTube]

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Consumerist-310176 Fri, 12 Oct 2007 10:34:00 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=310176&view=rss&microfeed=true
<![CDATA[ Get Ready For YouTube Ads ]]> Hey there fans of watching people fall while stomping on grapes, YouTube has announced a new ad system for its videos. From the NYT:

Now Google believes it finally has found the formula to cash in on YouTube's potential as a magnet for online video advertising and keep its audience loyal at the same time.

The company said late Tuesday that after months of testing various video advertising models, it was ready to introduce a new type of video ad, which it said was unobtrusive and kept users in control of what they saw.

The ads, which appear 15 seconds after a user begins watching a video clip, take the form of an overlay on the bottom fifth of the screen, not unlike the tickers that display headlines during television news programs.

A user can ignore the overlay, which will disappear after about 10 seconds, or close it. But if the user clicks on it, the video they were watching will stop and a video ad will begin playing. Once the ad is over, or if a user clicks on a box to close it, the original video will resume playing from the point where it was stopped.

We're trying to picture ourselves ever clicking the ads and are unable to. To each his own.

Google Aims to Make YouTube Profitable With Ads [NYT]
(Photo:NYT)

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Consumerist-292208 Wed, 22 Aug 2007 11:39:17 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=292208&view=rss&microfeed=true
<![CDATA[ User-Generated Content Won't Displace Madison Avenue Anytime Soon ]]> LolCat.jpgMany people see ads and think they could do better. According to the New York Times, no, they can't. The Times is following the struggle of H.J. Heinz to find five user-generated ads to air on TV sometime this September. Companies like Heinz are discovering that user-generated content doesn't save time or money. For the foreseeable future, Madison Avenue will be responsible for creating the ads we love to hate.
Many entries are mediocre, if not downright bad, and sifting through them requires full-time attention. And even the most well-known brands often spend millions of dollars up front to get the word out to consumers.
We prefer YouTube's user-generated content to the schmaltz spewing from Madison Avenue. What do you think: is the content really worse, or are companies unwilling to step away from their comfort zones? Tell us in the comments. — CAREY GREENBERG-BERGER

The High Price of Creating Free Ads [NYT]
Top This TV [YouTube]
(Photo: cloudzilla)

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Consumerist-263822 Sat, 26 May 2007 14:58:52 EDT Carey Alexander http://consumerist.com/index.php?op=postcommentfeed&postId=263822&view=rss&microfeed=true
<![CDATA[ BREAKING: NBC and FOX Announce "You Tube Killer" Featuring Full Episodes of Popular Shows ]]> The Wall Street Journal is reporting that NBC and FOX have joined forces to produce an on-line video site meant to rival YouTube. From the WSJ:
The companies said Thursday that distribution partners for the online content would include Yahoo Inc., Microsoft Corp.'s MSN network and Time Warner Inc.'s AOL unit. The site, which will be free, is expected to launch this summer and will carry full episodes and clips from hit shows such as "Heroes," "The Simpsons," "24" and "My Name Is Earl." It will also feature movies, including "Borat."

News Corp. and NBC said they've already lined up several big advertisers for the site, including Cisco, Intel and General Motors.

The partnership is a major salvo against YouTube, which has emerged as both friend and rival to traditional media companies. Google has had difficulties striking deals with the media titans, who have accused YouTube — which Google acquired last year — of benefiting from illegal use of their copyrighted material.

Free movies? What? Free? WHAT?—MEGHANN MARCO

NBC, News Corp. Plan Video Site In Challenge to Google's YouTube (Subscription)[WSJ]

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Consumerist-246257 Thu, 22 Mar 2007 11:59:11 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=246257&view=rss&microfeed=true
<![CDATA[ You Tube to Offer Old TV Shows ]]> ispy.jpgYou Tube has inked a deal to offer various old TV shows such as "I Spy" and "My Favorite Martian." We know guys, calm down, seriously. You can handle this. From Reuters:
Digital Music said on Monday the deal also includes an agreement to allow certain music, for which it controls the rights, to be used in users' videos uploaded to YouTube.

Digital Music owns publishing or distribution rights to over 40,000 music recordings and over 4,000 hours of video content including television shows and films.

You Tube will eventually be master of us all.—MEGHANN MARCO

YouTube to offer old U.S. TV programs [Reuters]

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Consumerist-236007 Mon, 12 Feb 2007 17:49:50 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=236007&view=rss&microfeed=true
<![CDATA[ YouTubers Post Videos In Response To Verizon Math Call ]]>

5Six different video have already gone up on YouTube in response to our upload of George's original "Verizon Can't Count" phone call.

They won't win any Emmys, but they're honest, which is more than can be said for Verizon. Check 'em out, inside. — BEN POPKEN

This person disabled embedding video: "My response to Vcents"

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Consumerist-220980 Mon, 11 Dec 2006 17:33:57 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=220980&view=rss&microfeed=true
<![CDATA[ Best Buy Employee's Video On How The Store Screws You Over ]]> This parodic video appear to be made by a Best Buy employee. It re-enacts how slightly informed Best Buy employees manipulate uninformed customers.

Remember, don't go to Best Buy without doing your product research first. The only thing you should ask a BB employee is "where is this item located?" Or, "where is the exit?" — BEN POPKEN

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Consumerist-219568 Tue, 05 Dec 2006 18:44:17 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=219568&view=rss&microfeed=true
<![CDATA[ Hot Tub Dealer Sets Up "Competitive" Fair Where It's The Only Seller ]]> Much like the pearl buyers in Steinbeck's The Pearl, Master Spas in Minneapolis sets up a hot tub fair promoted with the line, "15 manufacturer's compete for your business!" However, the only business actually selling at the convention is Master Spas. KSTP investigates. — BEN POPKEN ]]> Consumerist-219550 Tue, 05 Dec 2006 17:45:00 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=219550&view=rss&microfeed=true <![CDATA[ Auto Shop Doesn't Do Any Work It's Paid To, Hidden Cameras Reveal ]]> A joint investigation by Las Vegas Channel 8 and the state's Attorney documented widespread fraud at four Purrfect Auto franchises. Hidden cameras revealed the work the investigators paid for was never done.

Two years ago, the AG sued franchiser Francare Inc. As a result of a settlement, the company agreed to stop deceptive trade practices. Apparently, the suit didn't make enough of an impression. Perhaps this next one will.

Is there such a thing as an honest mechanic? Why does auto-repair seem to encourage fraud?

Parts 2 and 3 of the news reports, inside. — BEN POPKEN

Part 2

Part 3

I-Team Follow: Las Vegas Auto Repair Rip-Off [Channel 8] (Thanks to Jeff!)

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Consumerist-218859 Mon, 04 Dec 2006 09:39:28 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=218859&view=rss&microfeed=true
<![CDATA[ Don't Buy Richard Simmons' Exploding Steamer ]]> Richard Simmons' craptastic vegetable steamer catches fire at 2:20 on the Letterman show. The best part is that Richard doesn't seem to be in on the joke.

Are these manufactured by Sony?— BEN POPKEN

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Consumerist-218719 Fri, 01 Dec 2006 14:50:58 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=218719&view=rss&microfeed=true