What some called a heroic save, Walgreens has found reason to terminate the job of a night-shift pharmacist. Jeremy Hoven fired his handgun during an armed robbery at a store in Benton Township, Mich. and was subsequently fired. [More]
A court has ruled that the man who was fired after he charged his Segway at work for 1.5 hours was wrongfully terminated. His boss asked him to remove the unit from the power source and 12 days later he got sacked for “stealing electricity.” The amount of power he absconded with was estimated to be of 2 cents in value. [More]
This site, when it all comes down to it, features the CSR as protagonist. Sometimes he’s the hero, bending company bureaucracy, flouting his own training because he feels sympathy. More often, he’s the anti-hero, speaking in circles and thwarting any attempt to get satisfaction from a customer. But it’s all about the CSR.