In a massive program like Social Security, sometimes people get overpayments ranging from a few bucks to a few thousand bucks. It used to be that if whatever government entity overpaid a family didn’t catch up with them and recoup the money, the statute of limitations on the debt would run out after ten years. A teeny section of the 2008 farm bill changed that, and now the government is snatching up taxpayers’ refunds to cover their dead parents’ decades-old debts. [More]
While music fans have been happy to listen to their favorite tunes with Spotify, Rdio, Napster and other streaming services, some of those in the business of actually selling music aren’t so pleased with the results. One distributor has announced it’s pulling 238 indie labels from streaming services. [More]
Mark bought the new Star Wars trilogy Blu-Ray set from Best Buy on release day, but wasn’t aware that it came with some secret double features. Like doubling as a clipboard. A clipboard that Best Buy employees can commandeer at any time after purchase. [More]
John’s wife used Cox’s online customer service chat to negotiate a better deal on their cable service. Usually, this is an effective tactic. Twenty minutes after concluding the chat and signing up, she received a phone call from Cox–canceling the appointment to upgrade service and rescinding the deal. “Technology only goes so far. We are all only human,” the representative told her. Which proves, at least, that the Internet representatives aren’t robots. So that’s something. [More]
As of next Wednesday, you will no longer be able to view any videos you rented or purchased from Google Video. We’ll assume this only directly affects, like, the six of you out there who tried out their service, but it’s still a striking example of how badly consumers are treated when they “buy” DRM-shackled media online. According to boingboing.net, Google’s giving their abandoned customers credits that they have to spend (within 60 days) via Google Checkout.