Obedience School Sues Yelper For $65K Over Negative Review

Obedience School Sues Yelper For $65K Over Negative Review

A few months ago, a Virginia woman began taking her dog to obedience class, and when the training wasn’t what she expected, she requested a pro-rated refund and wrote a negative review of the school on Yelp. Now she’s facing a $65,000 defamation lawsuit. [More]

Restaurant Uses Surveillance Footage To Disprove 1-Star Yelp Review

Restaurant Uses Surveillance Footage To Disprove 1-Star Yelp Review

Being unable to get a seat at a busy restaurant where you don’t have a reservation is probably not a justifiable reason to give the place a one-star writeup on Yelp. But if you are going to put that negative stamp on a restaurant, at least tell the truth. [More]

(R.)

5 Reasons Restaurants Should Think Twice About Shaming Bad Customers

Running a restaurant — which is often a narrow-profit, high-risk operation with frequent staff turnover — is not easy, and those employees and owners who do work hard sometimes feel like they only hear complaints from customers. So it’s not entirely surprising that some restaurant folks choose to use social media to shame bad customers, especially those who don’t tip well. [More]

(catheroo)

Dentist Who Claimed Copyright Over Patient’s Yelp Review Must Pay $4,766 In Damages

Way back in 2011, we told you about a dental patient who said his dentist had gone too far with a “privacy agreement” that preempted patients from publicly complaining about the doctor and claimed copyright on patients’ reviews. After nearly four years of legal wrangling, the dentist has finally been ordered to pay the patient nearly $5,000 in damages, though he may never get it. [More]

Just a bit of the harsh critique that ownership left for its former servers and kitchen staff.

Shuttered Restaurant Lashes Out At Former “Incompetent” Staff In Yelp Farewell

Yelp is usually a place for restaurant diners to vent about bad service and food — and occasionally for restaurants to start ill-advised social media wars with those who complain. But it’s rarely the place for a restaurant to publicly point the finger at its own employees. [More]

The defendants' website promises that only 4- and 5-star reviews will be posted online while reviews of 3-star or worse will be sent to a "Control Center."

Yelp Sues Websites Promising “All Positive Reviews” For Businesses

While Yelp may be within its legal rights to re-order and filter its user-submitted reviews, the company is taking legal action against the operator of multiple websites promising “all positive reviews for your business.” [More]

(jdong)

Yelp Enters Delivery Realm With $134M Purchase Of Eat24

Not only can you make reservations at thousands of restaurants through Yelp, soon you’ll be able to order delivery. The latest expansion for the review site comes after it agreed to purchase delivery site Eat24 for $134 million. [More]

Not the establishment in question. (Scott Lynch)

Did This Laundry Service Respond To A Bad Yelp Review With A Violent Threat?

Emma used the same wash-and-fold laundry service at a laundromat in her neighborhood in Brooklyn, NY for years, and had a bad experience in August. She did what people normally do in that situation: she left them a one-star but respectful Yelp review, and switched to using a different place. Just another day in the free market… until she received a threat by private message that contained her home address. [More]

Yelp Goes To Court To Protect Identity Of Anonymous Review-Writer

Yelp Goes To Court To Protect Identity Of Anonymous Review-Writer

Once again, a business who is displeased with an anonymous review on Yelp is trying to sue that reviewer and attempting to compel Yelp to reveal that user’s actual identity. But this morning, lawyers for Yelp and consumer advocates were in court to argue that there is no justification for unmasking the writer of this review. [More]

Pizzeria Doubles Discount Given For Bad Yelp Reviews

Pizzeria Doubles Discount Given For Bad Yelp Reviews

There’s an Italian restaurant in Richmond, California that doesn’t take Yelp reviews very seriously. The restaurant has earned a lot of publicity by bragging that they will give discounts to customers who give it bad (one-star) reviews. This stance is apparently working out for the eatery, since it is now offering a 50% discount on a pizza to anyone who trashes them on Yelp. [More]

Note: Not the actual dog involved in this lawsuit. (photo: colonelchi)

Yelp Says That The FTC Investigation Of Yelp Is Complete

The Federal Trade Commission has received a lot of complaints about Yelp––more than 2,000 from 2008 through last spring. These led to what Yelp calls “a deep inquiry into our business practices” by the FTC, which has lasted almost a year. Today, Yelp announced that the feds have closed their investigation, and won’t be taking any action against Yelp regarding its business practices. [More]

Chef Who Threatened Yelper Over Negative Review Issues Public Apology

Chef Who Threatened Yelper Over Negative Review Issues Public Apology

We recently brought you the story of a restaurant customer in Cleveland whose one-star Yelp review of a new eatery led to the chef/owner sending the customer angry, threatening messages via Facebook. The Yelper subsequently told us that he’d received a private apology from the chef, but that the restaurant continued to mock him through its social media outlets. After weeks of not directly addressing this story in a public forum, the chef posted an apology late last week. [More]

Yet Another Court To Hear Yelp’s Argument Against Revealing Reviewers’ Names

Note: Not the actual dog involved in this lawsuit. (photo: colonelchi)

For more than two years, a carpet cleaning company in Virginia has been trying to compel Yelp to turn over the identities of reviewers the company accuses of posting false and defamatory information. While both a trial court and a state appeals court have told Yelp to fork over that info, the crowdsourced reviews site has not yet done so — and tomorrow it takes its case before the highest court in Virginia. [More]

More Info From Yelper Who Says He Was Threatened Over Negative Review

More Info From Yelper Who Says He Was Threatened Over Negative Review

Earlier today, we told you about the apparent dispute between a Cleveland consumer and the chef/owner of a local restaurant who allegedly reacted to the customer’s negative Yelp review with a series of nasty, threatening messages on Facebook. Now that diner has reached out to Consumerist to share more of his side of the story. [More]

One of the messages sent via Facebook from the chef to a customer who left a one-star review on Yelp. That review has since been deleted by Yelp, even though the chef stated that he no longer had a problem with it.

Yelper Claims Chef Responded To Negative Review With Threats, Racially Charged Messages

UPDATE: The customer involved in this dispute has reached out to Consumerist with more details on his side of the story. [More]

(afagen)

You Can Now Reserve A Hotel Room Through Yelp

In an effort to keep travelers who might be checking out the reviews for hotels on Yelp’s website or in its mobile apps instead of going elsewhere when it comes time to book lodging, Yelp announced today that it’s teamed up with travel site Hipmunk to offer hotel reservations directly to users. [More]

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

When a ticked-off consumer goes on Yelp to unleash a nasty rant about your restaurant, what’s the best way to respond? For one eatery in Kansas City, it was to flip the tables on the Yelper with a bit of dramatic role-playing. [More]

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Earlier this month, a federal appeals court held that Yelp is free to shuffle positive and negative reviews around at will, and can even use that freedom as a way to urge businesses to advertise on the site. But even in light of this ruling, Yelp maintains that buying ads on the site does not determine which reviews show up for your business. [More]