(Matt Reeve Photography)

Letter To President Gets Samsung’s Attention, Repaired Microwave

Laurence was disappointed that he dropped a few hundred dollars on a microwave, and didn’t get to enjoy it for very long. He isn’t sure exactly how long a microwave that cost a few hundred bucks should last, but figures it’s somewhere between “two years” and “forever.” Right? [More]

Galaxy S3 Owner Pens Love Letter To His Phone, Gets Samsung CEO To Pay For Out-Of-Warranty Repair

Galaxy S3 Owner Pens Love Letter To His Phone, Gets Samsung CEO To Pay For Out-Of-Warranty Repair

Vince sent a love letter to Y.K. Kim, the head of Samsung USA. No, he doesn’t have a crush on Mr. Kim. He is deeply in love with his Galaxy S3, and shared that love with the regional CEO of the company that brought it to him. Only his love has a problem. A pink discoloration on the screen. He was brokenhearted, and also doubtful about his future plans to buy an S4. [More]

"Look, by not playing 'John Carter,' I was just trying to protect you."

Samsung Replaces Blu-Ray Player That Won’t Play Perfectly Good Discs

Richard was unhappy with his Blu-Ray player. Some discs wouldn’t play at all. Samsung claimed to be on it and working on a firmware update as a solution to the problem, but have said that for a year now. What was a customer who just wants to watch some movies to do? His family couldn’t even watch “The Dark Knight Rises.” What horror! Richard flexed his complaining muscles and fired off a letter to Samsung’s Office of the President e-mail address. [More]

Samsung USA CEO Y.K. Kim Doesn't Want You To Know His E-Mail Is 'First Two Initials, Last Name At SEA.Samsung.com'

Samsung USA CEO Y.K. Kim Doesn't Want You To Know His E-Mail Is 'First Two Initials, Last Name At SEA.Samsung.com'

UPDATE: Samsung USA has had second thoughts about its CEO’s e-mail address being such a huge secret. [More]

How E-Mailing The Samsung CEO Helped Me Break Free Of Refurbished Replacements

How E-Mailing The Samsung CEO Helped Me Break Free Of Refurbished Replacements

Todd was having problems with his Samsung Galaxy phone, so he traded it in for a refurbished warranty replacement. The replacement phone turned out to be defective, too. Rather than enter the perpetual cycles of smartphone replacement purgatory, he knew there had to be another way. He looked for one, and found it in a recent post about a reader who deduced the e-mail address of Samsung’s CEO and used that information to get the company to actually honor its warranty. [More]