Consumerist
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executive customer service
Executive Contact Information For Sirius XM Satellite Radio
Next time your satellite radio goes on the fritz, use the following magic number to solve your Sirius XM problems... More » -
sirius
Sirius Streaming Radio Not Working For Some Customers
Sirus-XM charges for access to its Sirius Music Player, but for the past few days, some customers can't get it to work. One of them in this forum says it only connects after Howard Stern is over, and speculates that some cost-cutting measures have reduced available bandwidth, leading to locked-out customers. In another thread customers are complaining that popular third-party streaming radio services have been sent cease-and-desist letters from Sirius, further limiting access to streaming Sirius programming online. Naturally, Sirius-XM hasn't responded to customer queries about the issue. More » -
bankruptcy
Sirius XM May Be Preparing for Bankruptcy
According to the NYT, Sirius XM owes $175 Million by the end of February and it may not be able to pay up. Bankruptcy may very well be in the cards for the Satellite Radio super-organism. The article cites a failure to "to win over many younger listeners" and the general economic downturn.
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XM/Sirius have (temporarily?) canceled two punk rock stations, Fungus 53 and Sirius Punk, and are redirecting listeners to a 24-hour station "dedicated to Australian hard rock act AC/DC." We've been told by readers that this is a temporary promotion and happens all the time, to which we ask, wtf? XM/Sirius sometime cancels real programming channels to run paid-for promotions? Do you get a refund on those channels, or what? [Punknews.org] (Thanks to Craig!)
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satellite radio
FCC Approves Sirius-XM Merger
Space. The final frontier. These are the voyages of Sirius-XM. Its continuing mission: to explore strange new anti-consumer practices. To seek out new revenue streams and crowd out new competitors. To boldly safeguard the dangerous monopoly granted last night by the FCC. More » -
rumors
XM-Sirius Merger Will Double Monthly Prices?
What does the XM-Sirius satellite radio merger mean for XM customers? Well, according to one customer service rep, it means mean prices are going to roughly double in May. Here's what she said to one of our tipsters:This is strictly confidential, but all the paperwork is signed and ready to go, and XM has fully acquired Sirius Radio. Come May, there will be a substantial price increase for XM Radio, as it will, in June or so, host all the Sirius channels. It would be best to simply extend your XM plan as we will honor your current contract price per month before we begin hosting the Sirius stations.
The tipster said he believed she said the price was going to double. Perhaps the customer service rep just wanted to score a renewal, but if true, it would certainly at least be ironic considering when the DOJ approved the deal was they said, "the evidence did not show that the merger would enable the parties to profitably increase prices to satellite radio customers." However, reader comments on this post and this post over at Orbitcast say this customer service rep is full of pure baloney. -
The DOJ has approved a merger between Sirius and XM satellite radio, ruling that there wasn't enough evidence to show that it would result in higher prices for consumers. We'll see. [OrbitCast]
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rejected
Best Buy Refuses To Sell You An XM Radio Without Your Phone Number
Reader Travis would like to purchase an XM radio from Best Buy. Sadly for him, Best Buy refused to sell him the radio without first learning his phone number. Travis does not want to share his phone number with Best Buy, therefore Travis has no radio. More » -
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monopolies
Tell The FCC What You Think Of An XM-Sirius Merger
The FCC seeks public comment on proposed XM-Sirius merger. Namely, what might the common people think about repealing a 1997 FCC ordinance specifically forbidding such a merger...No merger untilAmos and AndyOpie and Anthony are back on the air! Oh, they already are? Since June 15th? Ok, cool. Merge away. Competition is such a hassle. You can file comments online or by snail mail. FCC [via Cnet] (Thanks to Tino!) -
state of the backlash
Sirius Satellite Radio CEO: "We Suck Less!"
In an effort to make our self-imposed job of nicknaming America's CEOs easier, Sirius Satellite Radio CEO Mel Karmazin took Sirius' annual shareholder meeting as an opportunity to announce that Sirius "sucked less" than XM radio. Mel's exact words were, "We suck less." More » -
state of the backlash
Zipcar Drops XM
To be perfectly clear, this has nothing to do with the recent Opie and Anthony dust-up. That being said, it suddenly seemed relevant to the future of satellite radio, so we thought we'd post the news. Again, they already canceled. It's not over Opie and Anthony. Ok, on to the news. More » -
state of the backlash
VIDEOS: XM Subscribers Destroy Radios To Protest Opie And Anthony Suspension
Opie and Anthony fans are sawing, blowtorching and smashing their XM radios after the satellite radio provider suspended the shock-jock duo. Here's a roundup of 7 of such videos, several of which contain cursing. More » -
state of the backlash
XM Radio Subscribers Are Pretty Darn Ticked Off
Reader Al writes in to appraise us on the satellite radio backlash that is currently going on. Satellite radio is a hot mess! Al writes: More » -
xm
XM Radio Keeps Billing After Customer Pays In Full, Shuts Him Off For Non-Payment
XM Radio has their head in the clouds. They accepted payment in full for a year's subscription from Pete, then kept billing him. Eventually they shut him off for non-payment, and now refuse to refund his money. Pete writes: More » -
ptih & vinegar
Pith & Vinegar
• XM Radio responds to RIAA's lawsuit. Diverse, commercial free radio controlled by extremely rich men is apparently too scary for RIAA's obscenely rich men. More »
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